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Southern Ford

Newport News, VA

4.7
2,457 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,457 reviews

March 04, 2021

Received great service from Mr Rodgers. Appreciate the time and effort. Provided me with all detailed information about my car. Good customer service and will bring my car back More

by Adwalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Mar 07, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much again for choosing Hall Ford Lincoln Newport News as your first choice for service!

March 01, 2021

Mr. Marvin Arrington was Godsend. When I met him, I felt at home. He took his time with me and explained everything. Mr. Arrington was very knowledgeable about my vehicle. I felt that I learned more about t More

by Shanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Jensen, Marvin Arrington
Mar 01, 2021 -

Southern Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Ford Lincoln Newport News! We hope you continue to choose us for all your automotive needs! Take care!

February 27, 2021

Worked primarily with Mark Carofano. I found him to be very personable and highly knowledgeable about the cars I was interested in - the Aviator and ultimately the Nautilus. Although I didn't make a fina More

by judy.hanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Reese, Mark Carofano
Mar 02, 2021 -

Southern Ford responded

Judy, thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

February 27, 2021

I received the appointment time I requested and my service completed on time. Check in and check out was very efficient at the quoted estimate. More

by hillotis78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Mar 01, 2021 -

Southern Ford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

February 25, 2021

I missed my appt and came in the following day, but Mike (my service writer) was amazing and fit me in and got me out within an hour or so. He was very knowledgeable about the services Hall provided and als More

by jennkiser2384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Feb 25, 2021 -

Southern Ford responded

We appreciate your response to Mike's outstanding service! We sincerely value your business, and look forward to your next visit!

February 21, 2021

This dealership gave us the best car purchase experience we have had to date. I was extremely pleased that every employee wore masks (Covid-19 protection). More

by ibabidn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Jensen, Dakota Booth
Feb 24, 2021 -

Southern Ford responded

Congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 20, 2021

Amazing service made my first purchase car experience one to remember it means a lot when someone can help you with anything that they need possible and that’s what Mr Marvin done for me thank you so much fo More

by harrylewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Jensen, Marvin Arrington
Feb 22, 2021 -

Southern Ford responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Harrylewis. Thank you and we hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Ford Lincoln Newport News!

February 17, 2021

Very Nice Customer Service. Thank you for your Help and assist with my F-150. Please submit an Customer service award for this employee He was great. More

by Floyd.w.middleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Feb 19, 2021 -

Southern Ford responded

Floyd, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

February 16, 2021

I cannot say enough great things about working with Marvin! He will make you feel like family from the second you meet him! He made the whole car buying experience painless and easy! If you are looking More

by jathomas540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Arrington
Feb 19, 2021 -

Southern Ford responded

Thank you so much for your positive comments about Hall Ford Lincoln Newport News! If you have any further questions, please give us a call. We're always happy to help!

February 16, 2021

Dakota went above and beyond to help get us into our next awesome Truck. He is personable, knowledgable, attentive and even has magic (no joke!) Dakota made us feel like we were more than just another number More

by LJS1006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Booth
Feb 17, 2021 -

Southern Ford responded

Hello, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!

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