Southern Ford

100% would recommend. My fiancé and I had the pleasure of completing my car purchase with Mr. Arrington and Mr. Womack at Hall Ford Newport News. They were very professional and really took the time to get t completing my car purchase with Mr. Arrington and Mr. Womack at Hall Ford Newport News. They were very professional and really took the time to get to know me to ensure that I purchased a car that fit my needs. I was a little nervous about purchasing another vehicle; however, they put my mind at complete ease. They were accommodating and knowledgeable and provided excellent customer service. More

Great service by a very professional dealership! Was very happy with the sales team as they helped us test drive and explained all the features of our new car. happy with the sales team as they helped us test drive and explained all the features of our new car. More

Great service, thank you for a wonderful buying experience. All staff were courteous, proactive and happy to help. Detailing did a great job of getting our Mustang ready too. Doggo shou experience. All staff were courteous, proactive and happy to help. Detailing did a great job of getting our Mustang ready too. Doggo should get employee of the month. More

Marvin provided the best service I have ever experienced.He was very professional and made me feel very comfortable. Marvin is a great example of what customer service should look like. experienced.He was very professional and made me feel very comfortable. Marvin is a great example of what customer service should look like. More

All of the service staff is friendly and courteous, I have been a customer for over 10 years and always feel confident that my cars are all taken care of. have been a customer for over 10 years and always feel confident that my cars are all taken care of. More

They were very good about getting us in there. We got a same day appointment and were seated the moment we came through the door. We were honest about having challenged credit but didn't feel judged or dis same day appointment and were seated the moment we came through the door. We were honest about having challenged credit but didn't feel judged or discouraged in any way by our sales consultant Josh. He was very kind and patient with us through this process. They were honest about what we needed to do to get financed for the vehicle we needed. We were successful in getting financing and Josh was able to find us the perfect vehicle. After this he told us to relax and to go ahead and insure our vehicle while we waited for them to process the paper work. This is where things went a little downhill. He came to us asking us to increase our down payment by 1k or more. We were very frustrated by this because we had already paid for our insurance after being told we were approved with our original down payment. We felt pretty blindsided and that maybe there was some dishonesty some where with what they had been telling us. We didnt increase our down payment to what they asked for but we did increase it by 500$ which got us a better APR and lower monthly payment so I won't complain too much. In the end we drove away with car we wanted and felt like we got a fair deal. A little more transparency would earn them a 5 star review. More

I didn’t get the “works” special that was advertised! I was charged over a hundred dollars for an oil change and tire rotation. I paid extra for rear brakes, but that cost was for $169.00. The total was was charged over a hundred dollars for an oil change and tire rotation. I paid extra for rear brakes, but that cost was for $169.00. The total was for $174.00! Too expensive! I’m not happy. More

I took my vehicle to get it service and the service department did a great job. Great customer service and appreciate all that was done. department did a great job. Great customer service and appreciate all that was done. More

This is my second time at Hall Ford. And I've been to several dealerships in this area and nothing has worked. I appreciated how Dakota was vet persistent with helping me get into a car. He could have ju several dealerships in this area and nothing has worked. I appreciated how Dakota was vet persistent with helping me get into a car. He could have just said oh well after the last time I tried to get a car. But he kept checking in which made me work harder to achieve this goal of getting a car. He is greatly appreciated. I also worked with Ryan as well, and he was a pleasure to work with as well. Thank you!!!!! And not to mention at first I was soooooo against white cars, but Dakota showed me a white ford fusion AND I LOVEEEEEEE IT!!! OMG!!! THANK YOU!!! More

William Rodgers is excellent. I would have went somewhere else if it were not for his great customer service. I also like the text chat feature It seems to work better than going through operato somewhere else if it were not for his great customer service. I also like the text chat feature It seems to work better than going through operators and leaving voicemails More