Southern Ford

By far the worst experience I was SHOPPING around for a new truck and checking all my local dealerships for the best deal i could get. I have bought 3 vehicles from HALL FORD New I was SHOPPING around for a new truck and checking all my local dealerships for the best deal i could get. I have bought 3 vehicles from HALL FORD Newport News in the past. It is my closed dealer and was always made to feel welcome to be there. For all my cars and trucks i have bought in my 30 years of driving i have always been able to talk and negotiate a fare price. But not this time.... I wasn't expecting them to give away a new truck but they were 4000 above another local dealer advertised price. Justin the sales manager was the worst. A snotty millennial that couldn't even look up for his computer and speak to me. The sale person didn't know or understand or didn't care why there is extra charges. They wouldn't even entertain competing for my business. They acted like they are the only Ford dealership in the US. This place must be under new management or something because when i bought those other vehicles it was easy, i think i got a good deal and i'm sure they maid money, a win win. The way it should be. But now not only are they the most expensive ford dealership but they throw in a NEW CAR VALUE PACKAGE @ $1049 that is non-negotiable. It air freshener , window cleaner and nitrogen for your tires. Well i'm not willing to pay for that, way overpriced crap well they said "TO BAD its standard on our new cars" Basically they have lost a buyer and all my business. I ended up going to WEST POINT for new F150 and saved 5000 bucks. More

GREAT EXPERIENCE Abigail was my Sales Consultant. She is a wealth of knowledge and the most professional person to work with. I own my own Business and will be telli Abigail was my Sales Consultant. She is a wealth of knowledge and the most professional person to work with. I own my own Business and will be telling all my clients to Buy Ford Products and to come see Abigail at Hall Ford! More

Handicap parking THANK U for taking action on the four cars parked in handicap parking places on 14 Sept. Mr Cooks open door makes it easier to communicate issues . T THANK U for taking action on the four cars parked in handicap parking places on 14 Sept. Mr Cooks open door makes it easier to communicate issues . THANKS MR COOK!!!!! NN. More

Purchase of a 2012 Ford Focus Both Daniel Cumbo (Sales) and Corey Sparrow (Service) provided OUTSTANDING assistance with my purchase! I highly recommend both Daniel and Corey fo Both Daniel Cumbo (Sales) and Corey Sparrow (Service) provided OUTSTANDING assistance with my purchase! I highly recommend both Daniel and Corey for your automotive needs...excellent to work with. More

ALWAYS EXCUSES I'll start by saying we have been customers of this dealership since the "Center Ford"days..We've purchased several vehicles from Center & Hall Ford.. I'll start by saying we have been customers of this dealership since the "Center Ford"days..We've purchased several vehicles from Center & Hall Ford.. But I must say with all honesty that their customer service has continually gone downhill. I don't believe that for one minute it's okay to strongly deny you said something when you did, nor is it okay to charge the customer a price differently than is offered on your website "Specials". Both are wrong!! It disturbs me greatly to know that this practice is ripping people off. Not to mention that I had a 9:30 appointment for an oil change & tire rotation & didn't leave until 11:30. Plus no mention when I checked in that it would be so long. This dealership is consistent on ALWAYS being behind. It's sad really!! That the customer has to deal with the Service Department after they've purchased a new vehicle. I wanted to speak with the Manager, but no one was around, nor did anyone bother to ask me if I needed any help, while I wandered the sales floor. NEVER AGAIN!! We will NOT EVER be buying a vehicle from this dealership ever again!! Noone nor this dealership, ever wants to hear from the customer especially when there's an issue. I really hope more past customers & future customes will do the same thing & find a new place to spend our money! Some place where customer service still means GOOD BUSINESS! More

They know how to get it done I have been a loyal customer of Hall Ford Newport News for 10 years and they never miss an opportunity to impress. Daniel and Joseph really took care I have been a loyal customer of Hall Ford Newport News for 10 years and they never miss an opportunity to impress. Daniel and Joseph really took care of us and we left with the two cars that we wanted. More

New Car Purchase Daniel Cumbo was great to work with in the purchase of my new car. He is knowledgeable and takes the time needed to make this decision. Everyone inv Daniel Cumbo was great to work with in the purchase of my new car. He is knowledgeable and takes the time needed to make this decision. Everyone involved in this process did a fantastic job. More

Phone call I spoke with Chris Hancock over the phone regarding a vehicle that I am interested in. He was very helpful in explaining some financing options. Overa I spoke with Chris Hancock over the phone regarding a vehicle that I am interested in. He was very helpful in explaining some financing options. Overall, great experience and will be looking into coming in person to speak with Chris. More