Southern Ford

Great help,perfect service Great experience, and great service and very helpfu and went further out of his way to help and explain so much more.great personal service Great experience, and great service and very helpfu and went further out of his way to help and explain so much more.great personal service More

Sales Contract/Financial Thanks so much Mr. Patel, for trying to make the completion of the required sale and financial documentation on my new Edge as easy and simplified as Thanks so much Mr. Patel, for trying to make the completion of the required sale and financial documentation on my new Edge as easy and simplified as possible. Your patience was much appreciated. Thanks, Terri S. More

Great experience helping daughter buy a new Fusion I expect my daughter to place a review but I wanted to share my experience as a spectator. I must say I was very impressed with Nelson McCann and th I expect my daughter to place a review but I wanted to share my experience as a spectator. I must say I was very impressed with Nelson McCann and the finance Manager Cameron Womack. Quality people who put together a great deal. This is the first time my oldest daughter purchased a new vehicle on her own. I went with her as I have over 40 years of car buying and car selling experience. For sales Nelson is what everyone should expect from a salesman. Don't push the sale. Let the deal make the sale. I have connections at other dealers and Nelson matched the best deal I could find. I have dealt with some struggling salesmen in my life that simply hound potential buyers to sell a vehicle. This was such a pleasant experience that I wasted my time assisting my daughter. They treated her great from start to finish. Nelson was even helpful assisting my daughter find a cheaper insurance policy. For anyone seeking to buy a new Ford or Lincoln skip the other dealers in Tidewater and contact Nelson. You will not regret it. Now moving over to finance I can say Cameron was professional and courteous. He performed his job well and was not pushing the usual extended warranty and dealer services as hard as many I have dealt with. My daughter told him up front that the price was at the top of her budget and he was respectful of that. He did attempt to sell the extra features as he was trained but he could see the payment was already stretching her budget. I would like to thank him for pushing the gap insurance. This is something that she did need and was an oversight to me. I am the type that puts 30-60% down on new vehicles so gap is not a concern. For my daughter financing 80% the gap is a good thing. Overall I would rate the experience as EXCELLENT. Thank you Hall Ford Lincoln, Nelson and Cameron. More

Quick, hassle free transaction Did two test drives and wasn't pressured. Hassle free process and very happy with the service and price. All three sales reps were accommodating and r Did two test drives and wasn't pressured. Hassle free process and very happy with the service and price. All three sales reps were accommodating and respectful. More

New Raptor Purchase Hall Ford of Newport News, VA is an awesome dealership. The sales rep Evan helped me out with getting me the best deal he could. They even gave me a g Hall Ford of Newport News, VA is an awesome dealership. The sales rep Evan helped me out with getting me the best deal he could. They even gave me a great deal on my trade in. I would definitely recommend Hall Ford to anybody looking to buy a new vehicle. More

Great experience! Chris Hancock and Joe Jensen treated us like gold. The car buying experience is always a bit stressful, but, Chris and Joe really went to bat for us a Chris Hancock and Joe Jensen treated us like gold. The car buying experience is always a bit stressful, but, Chris and Joe really went to bat for us and we got a nicer care than we ever expected. I can't recommend Hall more highly. A very different experience from other local dealerships. This team will get the job done for you. More

Great Truck, but mislead On November 2, 2018, I purchased a 2017 Ford Explorer xlt. Although I love my new truck, promises were made that weren't fulfilled. I was promised tha On November 2, 2018, I purchased a 2017 Ford Explorer xlt. Although I love my new truck, promises were made that weren't fulfilled. I was promised that my first payment would be set 45 days from the day of purchase, but that wasn't the case . Now all they can promise me is a 10 day grace period. Not feeling so good about this purchase anymore...found myself in a pickle, especially now that my "hearty" car payment is due the same time as my mortgage. More

Enjoyable car buying experience One of the best car buying experiences I have ever had! Chris was amazing during the process and very attentive and knowledgeable on the vehicle that One of the best car buying experiences I have ever had! Chris was amazing during the process and very attentive and knowledgeable on the vehicle that I purchased. There was no pressure that I felt with other dealers in the local area based on past experience. I will definitely recommend Hall Ford to all my friends and share the outstanding experience I had with Chris and the dealership. More

Greatest Experience of my life Chris was absolutely phenomenal throughout the process and was very patient knowing it was my first car purchase. Gordon and Joe did everything they c Chris was absolutely phenomenal throughout the process and was very patient knowing it was my first car purchase. Gordon and Joe did everything they could to make sure payments fit my needs!. Manny and Cam with finance did a fantastic job finding me very affordable coverages to fully protect my new vehicle! Wouldn’t trade this experience for anything! I wouldn’t have been able to find such a great vehicle without the help of Henry and his knowledge of the industry! More

Amazing Sales Rep; Jury out on Service Dept Jared ensured my needs and desires for a Certified Preowned Lincoln were net and exceeded! Always made time for follow up questions I had after the sa Jared ensured my needs and desires for a Certified Preowned Lincoln were net and exceeded! Always made time for follow up questions I had after the sale. Service department was helpful at first recall issue. Called to schedule service last week starting Monday stopped Thursday. No call back received from ANYONE even after 2 direct messages left. More