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Southern Ford
Newport News, VA
2,127 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,127 reviews
March 21, 2020
Service manager Stephanie is the best glad to have her back. Very helpful and very thoughtful suggest things that I needed done. Helped out looking for my account number. back. Very helpful and very thoughtful suggest things that I needed done. Helped out looking for my account number. More
by ftirado
Employees Worked With
Stephanie Spangler
March 18, 2020
Visited the service department. Mr. Rodgers assisted me. He was very professional and articulate in communicating the process. Aost welcoming change in dealing with dealerships. He was very professional and articulate in communicating the process. Aost welcoming change in dealing with dealerships. More
by lac39180
Employees Worked With
Josh Cobb, Cameron Oneil Womack, Steve Cook, William Rodgers
March 17, 2020
Stephanie, the service consultant, was great! She was friendly and very helpful. The service was done on time and efficiently. The shuttle gentleman was great as well. friendly and very helpful. The service was done on time and efficiently. The shuttle gentleman was great as well. More
by jrarango
Employees Worked With
Stephanie Spangler, Ciara Woods
March 16, 2020
Steve, my Technician, was so knowledgeable and professional. Very approachable. He kept me updated on everything. A great experience every time i have to take my vehicles there professional. Very approachable. He kept me updated on everything. A great experience every time i have to take my vehicles there More
by Robin
Employees Worked With
Steve Cook
March 14, 2020
Mike! In the service department was amazing, my car was ready in a timely manner, he kept me updated with the work that was being done. I recommend anyone who’s getting their vehicle serviced to visit Hall ready in a timely manner, he kept me updated with the work that was being done. I recommend anyone who’s getting their vehicle serviced to visit Hall Ford Lincoln in Newport News. More
by Lindamjudd77
Employees Worked With
Mike
March 11, 2020
I have been buying from Hall Ford for 20 years.Everyone I have been buying from Hall Ford for 20 years. Everyone I have dealt with has been very courteous and professional, and developing friendships with I have been buying from Hall Ford for 20 years. Everyone I have dealt with has been very courteous and professional, and developing friendships with the employees has been an added reward. More
by Mahoye
Employees Worked With
Xavier Hugo Blackwell, William Rodgers
March 10, 2020
Best Ford dealership in the area. Excellent service department. Service was fast. Staff was curteous. Kept me informed on the status of my vehicle while I waited. department. Service was fast. Staff was curteous. Kept me informed on the status of my vehicle while I waited. More
by JCA
Employees Worked With
Stephanie Spangler, Larry Slemp, William Rodgers
March 09, 2020
Hall Ford Service was great - Thanks Stephanie for outstanding customer service - see y’all again after some miles - Happy Spring - keep up great attitude - appreciate ya! outstanding customer service - see y’all again after some miles - Happy Spring - keep up great attitude - appreciate ya! More
by dane
Employees Worked With
Stephanie Spangler
March 09, 2020
Charged for a transmission that we were told we wouldn't be. We brought one of our commercial vehicles in and were told we wouldn't be charged for the third transmission this van needed. Once picked up I was con We brought one of our commercial vehicles in and were told we wouldn't be charged for the third transmission this van needed. Once picked up I was contacted by our Fleet Service telling us we were charged. When I spoke to the Service Manager he asked me to give him the information and he would look into it. I sent him the VIN number of the vehicle in question and the email trail with the names of the people we talked too. It has been three weeks and I haven't had any calls returned nor has there been a response to my email. I know he got the email because I went down there the following day to make sure he did. As a service manager myself I understand busy but this is poor customer service, not to mention unethical. I wouldn't dream of treating any of our customers this way. In fact , any customer that has had a complaint was treated with a sense of urgency. More
by Andy
Employees Worked With
Alicia Marie Chapman Jones, Steve Cook, Ron Huey
