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Southern Ford
Newport News, VA
2,127 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,127 reviews
August 07, 2020
Always great service and treatment. Greeted me right away. Service appointment was started when stated and done quickly. The reason I drive from New Kent to get service. This is why I bought my truck away. Service appointment was started when stated and done quickly. The reason I drive from New Kent to get service. This is why I bought my truck from them More
by Lovitt22
Employees Worked With
Steve Cook
August 06, 2020
I have the pleasure of purchasing two lincolns from this dealer. I absolutely loved them. They have excellent customer service and the service technicians are awesome. They do an amazing job working on my dealer. I absolutely loved them. They have excellent customer service and the service technicians are awesome. They do an amazing job working on my lincoln and I couldn't be more satisfied and happy. Thank you for all that you do. More
by MamaTis
Employees Worked With
Stephanie Spangler, Cameron Oneil Womack, Joseph Wilson Jr, Daniel Cumbo, Patrick George, Lisha Cardwell, William Rodgers
August 06, 2020
Great service.. Stephanie listened and knew what I wanted and she followed through 100%. She’s one of the best service representatives I’ve ever dealt with. She’s always a pleasure to deal with. and she followed through 100%. She’s one of the best service representatives I’ve ever dealt with. She’s always a pleasure to deal with. More
by Mburns45
Employees Worked With
Stephanie Spangler
August 03, 2020
Previous experiences were good this was not. Logged car wrong and couldn't find. I was asked repeatedly am I sure I bought my vehicle in. Said washed and vacuumed did terrible job. Vacuumed one side and dr wrong and couldn't find. I was asked repeatedly am I sure I bought my vehicle in. Said washed and vacuumed did terrible job. Vacuumed one side and dried one side. I wish Stephanie was there she always ensures things are completed correctly. More
by Bresup
Employees Worked With
Not certain of name. Younger person in Justin's seat.
July 29, 2020
I was so happy to learn that Stephanie was back! She provides a wonderful service for you and is always so pleasant, professional, and kind!! As usual she did an outstanding job! provides a wonderful service for you and is always so pleasant, professional, and kind!! As usual she did an outstanding job! More
by Renztk
Employees Worked With
Accounting clerk to pay bill. She was very nice., Stephanie Spangler
July 23, 2020
My Ford service providers are kind courteous and helpful. They completed the work in a time frame that I requested. Thank you for your assistance, They completed the work in a time frame that I requested. Thank you for your assistance, More
by kvandeusen
Employees Worked With
William Rodgers
July 23, 2020
Very fast and accurate very friendly Awesome job. Great customer service found my account with no problem. Made buying a great experience hope she works next time I have to pay customer service found my account with no problem. Made buying a great experience hope she works next time I have to pay More
by longstreet1861
Employees Worked With
Ciara Woods
July 22, 2020
Poor quality control to ensure repairs are complete before returning to customer. Poor communication from service writer. Complete absence of customer care or concerns from service manager. LOTS OF ROO before returning to customer. Poor communication from service writer. Complete absence of customer care or concerns from service manager. LOTS OF ROOM TO IMPROVE!!!!! More
by dave_marrow
Employees Worked With
Steve Cook, William Rodgers
July 21, 2020
Professional, courteous, and efficient service. We can always count on a job well done with Hall Ford. From Sales to service, we are very pleased. always count on a job well done with Hall Ford. From Sales to service, we are very pleased. More
by willandmariahayes2017
Employees Worked With
Manny Patel, Cameron Oneil Womack, Joseph Wilson Jr, Lisha Cardwell, William Rodgers
July 21, 2020
The staff that I selected genuinely care about the people they service. Whenever you find a person that sits for hours on a phone trying to help the customer that is remarkable trait and should be rec people they service. Whenever you find a person that sits for hours on a phone trying to help the customer that is remarkable trait and should be recognized for her efforts. Stephanie did that for me. Issa and Cameron have worked with me intensely as well. More
by Favworks531
Employees Worked With
Isa Saunders, Stephanie Spangler, Cameron Oneil Womack
