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Southern Ford
Newport News, VA
2,360 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,360 reviews
January 16, 2025
I am very disappointed for service yesterday. I had to wait 1 hour and 15 minutes for a oil change and the sticker was not put on the inside of my windshield so I don't know if they changed my o I had to wait 1 hour and 15 minutes for a oil change and the sticker was not put on the inside of my windshield so I don't know if they changed my oil or not. Then they said that they couldn't rotate my tires because they said my lug nuts was wore from the weather, that is bill crap. I have mechanics in my family, they said that that is bull crap. All the work that has been done on my car is from y'all, so if anything is wrong with my lug nuts is from y'all and if anything was wrong with my lug nuts why wasn't I told about it the last time that I got my oil change. I am very frustrated about this, I will not be coming back there no more. More
by brendadeal
Verified CustomerEmployees Worked With
January 15, 2025
I had to point out that the tires were not rotated and then they were rotated incorrectly and not corrected. then they were rotated incorrectly and not corrected. More
by BGOODMAN1O
Employees Worked With
January 15, 2025
They charged me $832 and didn't fix the problem When I let them know they ignored all my texts deliberately I'm done with Southern Ford and probably with Ford too let them know they ignored all my texts deliberately I'm done with Southern Ford and probably with Ford too More
by Marijanbacic72
January 15, 2025
Stephanie really goes the extra mile. The notification system is very efficient. I like it. She helped us out with a tweak on our service. Made the time with her tech and they fixed us up The notification system is very efficient. I like it. She helped us out with a tweak on our service. Made the time with her tech and they fixed us up in a very timely manor. Thanks again Stephanie. More
by DODDDEB
Employees Worked With
January 15, 2025
Good communication and work fast and I would recommend anybody to go here and Mr. Conway works really fast to help his customers anybody to go here and Mr. Conway works really fast to help his customers More
by Dsills82
Employees Worked With
January 15, 2025
Great job thanks for you help I recommend him I come back again if I has any issues on my truck again if I has any issues on my truck More
by Jesus
Employees Worked With
January 15, 2025
I would like to thank John for exceptional customer service. He was very helpful in identifying the key issue with the catalytic converter on my F-150 and explained how the warranty would cover the rep service. He was very helpful in identifying the key issue with the catalytic converter on my F-150 and explained how the warranty would cover the replacement. He made the process simpler and smother. I would recommend John Conway at Southern Ford for service and repair needs on your vehicle. More
by SAN59BOY
January 14, 2025
Stephanie was very effective in getting my vehicle's issues addressed and managing my expectations. issues addressed and managing my expectations. More
by SFPETERS640
Employees Worked With
January 14, 2025
All expectations were exceeded by the service department team members. Would recommend to anyone needed service work. team members. Would recommend to anyone needed service work. More
by jhxperence
Employees Worked With
January 14, 2025
My husband went to get the inspection and he said it went smoothly and he was in and out smoothly and he was in and out More
by Joseph
Employees Worked With
