Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Ford
Newport News, VA
2,258 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,258 reviews
January 22, 2025
I always take my car to southern ford. The work is done quickly and professionally. The work is done quickly and professionally. More
by KENYA_SEWELL
Verified CustomerEmployees Worked With
January 21, 2025
Stephanie was so helpful and efficient. She understood my concerns and addressed them very well. She was able to get my car serviced a lot faster than I expected considering how busy it was She understood my concerns and addressed them very well. She was able to get my car serviced a lot faster than I expected considering how busy it was when I came in with an oil leak. She was friendly and I would seek Stephanie out again in the service department. More
by RDENNEY0
Employees Worked With
January 21, 2025
Southern exceeded my expectations servicing my truck. They went the extra mile, and I really appreciate their attentiveness to detail. They went the extra mile, and I really appreciate their attentiveness to detail. More
by Julio Colon
January 21, 2025
Very professional and they took care of the situation with no problems I loved the service I received with no problems I loved the service I received More
by saidtila53
Employees Worked With
January 19, 2025
It was a quick state inspection, with no issues. I received the appointment quickly when I called I received the appointment quickly when I called More
by BBURGESS13
Employees Worked With
January 18, 2025
Great experience, friendly staff, fast convenient service. Easy online service scheduling. Thank you Southern Ford. service. Easy online service scheduling. Thank you Southern Ford. More
by daniel.a.farrar
Employees Worked With
January 18, 2025
The customer service is excellent. It is always easy to reach the team and get an update on the status of my car. It is always easy to reach the team and get an update on the status of my car. More
by PATRICE714
Employees Worked With
January 18, 2025
Friendly. Attentive. Clear explanations. Thorough. Clean waiting rooms. And comfortable. Clear paperwork. Reasonable wait time. Easy to set appointments. Reaso Attentive. Clear explanations. Thorough. Clean waiting rooms. And comfortable. Clear paperwork. Reasonable wait time. Easy to set appointments. Reasonable cost. More
by celexa11
January 18, 2025
On time and kept me updated. Work excellent will come again when needed Will recommend to others Work excellent will come again when needed Will recommend to others More
by wanda4joy
January 18, 2025
Worst service ever. No one answers the phone; there is a lack of communication and very disorganized messaging, for starters. Also, the valve cover is still leaking afte No one answers the phone; there is a lack of communication and very disorganized messaging, for starters. Also, the valve cover is still leaking after the second replacement. I paid for a tune-up, and the truck is still misfiring. There is no QA at all. I will stop bringing trucks in. I am going to give you one last attempt to make things right; if not, I will never bring any vehicle there again. More
by Julio Colon
