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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,555 Reviews

2,555 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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March 31, 2022

You never know what your going to get. Third time had oil change. This time it was $100 more than last two times. Also they didn't adjust tire pressure after rotating the tires although th More

by pittmanjw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Markel Bell
Mar 31, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review. We hope to hear back from you soon.

Apr 01, 2022 -

pittmanjw responded

Jerry Pittman pittmanjw@gmail.com Concerns: as stated this was the 3rd time I have had my truck serviced at Greenbrier Jeep. This time the same service was $100 more for the same service using the same dealer web site coupon. The person at the register could not tell me why. Also in the write up the tech said they adjusted tire pressure but it was 65 in front and 60 in rear, opposite of what it was when I dropped off the truck. Thanks

March 29, 2022

Scheduled my oil change 4 days in advance. They called 2 hours after they should have finished the service saying they were waiting for Amazon to deliver a filter because they were all out. More

by radfordsue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Markel Bell
Mar 29, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for bringing this to our attention, Sue. Your concerns have been forwarded to our service leaders to ensure your satisfaction. All the best.

March 29, 2022

Paul and the team at southern are always there to provide outstanding service and is always above and beyond ensure satisfaction. I have been going to southern and working with Paul for over 10 years and he More

by kdegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in service
Mar 29, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 29, 2022

Asked for my windshield wipers to be replaced they were already in the back seat. That wasn’t completed. Asked them to check my a/c they made sure to charge me the $200 for that. Just to tell me it’s perfe More

by dcraig7661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cheryl Cornell
Mar 29, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review. We hope to hear back from you soon.

Mar 29, 2022 -

dcraig7661 responded

David Craig Email: dcraig7661@icloud.com No concern I just won’t be returning. Friendly staff just not efficient.

March 29, 2022

My service rep was awsome, kept me up to date, shared in detail what was going to be done, also how i can save money, and very kind More

by CHARLOTTE5260IOWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Houchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 29, 2022

Paul had me in and out quickly for oil change and inspection. He always give excellent service. More

by deeearly1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in service
Mar 31, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

March 28, 2022

Got to dealership early and was the 3rd person to get a service writeup for a oil change. Said it would be quick, about an hour. Took just over 2 hours. Was informed that they had a staff member call out a More

by 4dusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not known
Mar 28, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 28, 2022

Service and specialist are the best. Paul Mc is the best very prompt and polite More

by KMOORE1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bennie Tate
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul McM, Kyle McKenzie, Robert Plante, Kris Pollock, John Shepherd, Mikail Vinson, Reggie Wilkins, Chet Reddrick, Eugene Smith, Frankie Sneed
Mar 28, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 28, 2022

I had a great experience and the service manager was great and was able to take of my request with no delay More

by Lloyd Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Wilkins
Mar 29, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 27, 2022

Love this place, I recommend this dealership to all my family and friends. Truly a joy! More

by JEFFREY.TODD.BYRNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Walsh
Mar 28, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

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