Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,558 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
At this point I’m I’m convinced that my vehicle is not meant to be serviced at this location. This is the 3rd time in a row that I have left there completely frustrated and disappointed. I called the serv meant to be serviced at this location. This is the 3rd time in a row that I have left there completely frustrated and disappointed. I called the service department on Wednesday April 27th and specifically asked “Is an appointment needed to get my vehicle inspected? The young lady clearly said “No, just bring your vehicle up to the service area before 12 to avoid waiting too long because the techs go to lunch between 12-1pm”. So I take off of work Friday to get my vehicle inspected. Of course as usual, what I was told was inaccurate. Oh and of course no one knew anything, no one could provide any explanation. Every time I go to this location, one person tells me something completely different than the next or just doesn’t know what to say. I don’t understand why I was told to “just bring the car up” if that wasn’t the case. Can anyone from this place of business explain that to me. So now it’s the end of the month, I have taken off a day from work, wasted my time and gas, and drove 30 minutes for absolutely nothing. All trust has been lost, my vehicle is clearly not safe at this location. More
Paul was really helpful and took the time out to figure what was going on with my Jeep. He made sure i understood the process! Great Customer Service what was going on with my Jeep. He made sure i understood the process! Great Customer Service More
Outstanding service from greeting through check-out. The staff was professional, personable, and very efficient. I was given not just the impression, but the knowledge that my vehicle was in good hand The staff was professional, personable, and very efficient. I was given not just the impression, but the knowledge that my vehicle was in good hands. More
Called for appt. Very easy to get scheduled. Was told work would take an hour. Oil change & state inspection. At drop off told 1 hr & 15 min to 90 min. No upda Very easy to get scheduled. Was told work would take an hour. Oil change & state inspection. At drop off told 1 hr & 15 min to 90 min. No updates throughout the wait time. Actually took 1 hr 45 min. Provide updates while waiting. More
It's always great here. Quick and easy. Car is always the shape I left it, which is nice for someone my size. Im 6'5", so it's nice to not have to adjust my seat and mirrors Quick and easy. Car is always the shape I left it, which is nice for someone my size. Im 6'5", so it's nice to not have to adjust my seat and mirrors after service. Ive even had my radio station changed at some places, which is annoying, but not here! Once it has been done correctly a few times, you have confidence it's going to be done correctly every time, and that's nice, too. I miss my old service writer, but the new one was friendly, too! More