Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Where do I start. Had an appointment at 8am dropped my van off at 7:15 because I had to be at work at 8am. They no longer offer shuttle rides so I had to walk across m Had an appointment at 8am dropped my van off at 7:15 because I had to be at work at 8am. They no longer offer shuttle rides so I had to walk across military highway to get to work. Call at 1145am to get an update to find out they havent even looked at my van. Was told I wasnt priority since I wasnt a waiter.. well I was waiting at work to pick my van up before the rain started they finished with my car close to 3pm. It was now rush hour traffic time and pouring down rain and I had to walk back across military highway to come pick my van up at 5pm because well cant leave early.. I get in there after being soaking wet to the cashier for her to give me my keys. I asked your not going to have someone pull my van around? She states no everyone is gone for the day.. oh? I took my keys walked through the back of the shop to get my van from the back which wasnt close at all. What is the point of making an appointment? If its going to take you almost 7 hours to look at my car. I told them that Id have to walk to get my car since they do not offer rides and Id prefer not to have to walk in the rain let alone rush hour traffic. The longer I have my van the more I dislike southern. Southern has gone down hill even more since it was bought out by someone else but kept the southern name.. Do your self a favor and do not buy from southern unless you want an absolute headache. More

Great and quick oil change! Service providers were Nice and courteous. I will always go to this location for my jeep. Service providers were Nice and courteous. I will always go to this location for my jeep. More

Made an appt on line but appearantly those aren't honored. Had to set up an appointment in person. Absoluty ridiculous. honored. Had to set up an appointment in person. Absoluty ridiculous. More

Every person has been helpful, courteous, kind, and informative about the work that has been needed for my vehicle. informative about the work that has been needed for my vehicle. More

It took four day to return my vehicle. I dropped off on a Wednesday and did not receive my vehicle till the following Monday. I have bearing replaced on the front right, new rotors and pa I dropped off on a Wednesday and did not receive my vehicle till the following Monday. I have bearing replaced on the front right, new rotors and pads on the back, oil change and inspection. I was told when I dropped it off my run into Friday which I was fine with but did not receive a call for an update on Thursday evening. I called Friday and was told the status was unknown. When I did receive my vehicle it was making a squealing noise on the back brakes that was just replaced! Which I had to fix myself because I did not want to take it back to your dealership. This is not acceptable at all and I will not use your dealership again. More

Poor communicatins. They could not tell me how long it would take and never called when the truck was complete. This is the second su8rvey and I never heard from anyone They could not tell me how long it would take and never called when the truck was complete. This is the second su8rvey and I never heard from anyone after the first survey. If you are not going to respond than do not send me any additional surveys. More

This is probably the best Chrysler dealership service department in Hampton Roads. I have been using them for over 12 years and they are very professional and efficient. department in Hampton Roads. I have been using them for over 12 years and they are very professional and efficient. More

My visit was great! My service advisor Paul assumed that my vehicle needs were met. Paul is customer friendly and efficient. I like the way he maintains honestly a My service advisor Paul assumed that my vehicle needs were met. Paul is customer friendly and efficient. I like the way he maintains honestly about my vehicle needs. The other service advisors are friendly. More

Great service, Mr. Russell rocks! Always friendly, keeps me informed, does not attempt to over sell you. Works like it’s his own vehicle. Russell rocks! Always friendly, keeps me informed, does not attempt to over sell you. Works like it’s his own vehicle. More

I was able to schedule an appointment for a car inspection. Fortunately, everything went very well. inspection. Fortunately, everything went very well. More