Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

The service associate that assisted me, Monica, gave me incorrect information, didn’t explain that there would be multiple diagnostic fees, and was not in the least bit helpful with warranty coverage on th incorrect information, didn’t explain that there would be multiple diagnostic fees, and was not in the least bit helpful with warranty coverage on the repairs. In fact, it was as if she did not want the issues to be covered by the warranty at all. More

Quick efficient service appointment. Waited for job to be finished. Was completed in exactly the time indicated. Waited for job to be finished. Was completed in exactly the time indicated. More

Good fast oil change. Good service writer. Greeted well. Told me time frame and thanked me Good service writer. Greeted well. Told me time frame and thanked me More

Not happy with the service and non communication to customer. Oil change wait is ridiculous customer. Oil change wait is ridiculous More

They was good service and they were pretty quick with the job hope they do as good as next time have a good day the job hope they do as good as next time have a good day More

I had an appointment for 9:30 AM on Aug 9th. After waiting six hours for a state inspection, I was told my rear brakes failed. It would cost $780 to replace pads and rotors. They would need to o After waiting six hours for a state inspection, I was told my rear brakes failed. It would cost $780 to replace pads and rotors. They would need to order parts and keep my Jeep overnight. I was unable to leave it overnight, so they put a rejection sticker on it. In the meantime, I was able to find a shop to replace the brake pads and rotors for $487 on Aug 16th. That shop was unable to re-inspect my Jeep immediately and said I would need to leave it with them for a few days. They recommended I take it back to the original Inspector at Southern Jeep because he would only be required to re-inspect the item that failed and he would be required to do it within a reasonable timeframe. When I called Paul to find out about having my rear brakes re-inspected, he said he couldn't do it until Aug 29th, which would be 6 days past the 15 day rejection period. He also added that I would need to leave it with them all day just to have them reinspect the rear brakes. At this point, I will be forced to find a shop that can do another full inspection before the 15 day rejection period ends. More

When I first walked in I saw servicemembers said give me a minute pass by me three other times and never help me a minute pass by me three other times and never help me More

Paul McManuels is the "BEST"! !! He's been my service writer for over 20 years & several Jeep Wranglers. He is the "ONLY" service writer that I will deal with!! He is a strong asse !! He's been my service writer for over 20 years & several Jeep Wranglers. He is the "ONLY" service writer that I will deal with!! He is a strong asset to Southern Greenbrier Jeep!! 0lllllll0 🤞 More

The service department rep was very rude again It took them 2 hours to change my oil and there were about 8 service department people standing around them 2 hours to change my oil and there were about 8 service department people standing around More