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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,573 Reviews

2,573 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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December 08, 2022

Paul McManuels is a premier Service Advisor - extremely professional, knowledgeable and personable, he inspires confidence and is one of the major reasons we’ve remained loyal to this dealership for the pa More

by GPMCWILLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Dec 08, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your trust and loyalty!

December 08, 2022

They need to check for recalls before they start the service requested. I should not have to ask about recalls after the work is done. Recall on oil consumption should have been done this oil change not More

by SOILNTGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know any
Dec 08, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepgreenbrier.com. We hope to hear back from you soon.

December 06, 2022

Sales department is great dealing with Kevin Jones is a pleasure to work with. Hadn't had much service done lately but the last oil change I had the young man was Charlie was very polite and informative. More

by jansport9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again!

December 06, 2022

Excellent service all around. Friendly, clean facility, listened and arrived at a deal that was great for both parties More

by bf
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 03, 2022

I really had Great customer service at this dealership. They were definitely friendly and really fast with my service More

by morgan_petite11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Cornell, Andrey Gvozdevskiy
Dec 05, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again!

December 02, 2022

I will always use this service department while I live in this area. Always treated me like a valued customer, and not just a number even though I bought my Jeep when I lived in Texas. If they continue wit More

by NELSONJJ68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrey Gvozdevskiy
Dec 02, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

December 01, 2022

Good service completed in a timely manner. :) I appreciate the communication, service & love the free oil changes. More

by BHORSTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
have none
Dec 01, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

December 01, 2022

Excellent! Emily was awesome! The service was responsive, informative, fast and friendly. Completed work in the time promised. More

by ms2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily in Service.
Dec 01, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again and satisfied with our services! Have a great day.

December 01, 2022

Super service department! ! I would highly recommend this place to anyone looking for great customer service More

by rollingstoned2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Humphries
Dec 01, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 30, 2022

It was a great experience. I thought I would have to pay and was surprised that I was covered through my warranty. More

by christiesloan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Houchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again!

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