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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,573 Reviews

2,573 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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January 17, 2023

Very poor coordination with just getting a tire change and then being notified that it was ready. No notification More

by JUC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
Jan 17, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 17, 2023

Great customer service from check-in to check-out. Always quick service as well. Thank you. More

by mindfulness83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

January 17, 2023

I will only have my vehicles serviced at Southern Jeep. I am very picky about my vehicles and they have always provided the quality of service and repairs that I expect. More

by Lnelson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Jan 17, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 17, 2023

Excellent Customer Service! !! We continue to return for each vehicle based on the customer experience and satisfaction! More

by PAMULA.POTEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 16, 2023

I've always received impeccable customer service whether my issue was major or minor. The employees here are so courteous and helpful More

by mercer.chiquita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 16, 2023

I’m in love with my grand Cherokee 2121. Friendly and helpful staff. Thanks Southern dealership. More

by shei1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nerely Blanco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 16, 2023

Only came in for my free oil change . Was out in a timely manner . The service was done to my satisfaction and I will return in 6 months for another oil change. More

by MCNHOOKIEFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall the persons name . It was a lady in the service area .
Jan 17, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 15, 2023

Worked with service department, but you don't have them on this autogenerated survey. Communication was clear. Service dept explained what was wrong and what needed to be done to repair it and how long it More

by GARRYDILDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 16, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 12, 2023

This the first time in a long time they went over problems and actually did multipoint inspection. Advisor and mechanic communicated well and was very engaging. More

by BABYZIYAH
Recommend Dealer
Yes
Employees Worked With
Service
Jan 12, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 11, 2023

Great service: timely and accurate. Emily was very helpful. Thank you for your service and professionalism. More

by Charger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily ***** 5 stars!, Jeff Owens, Allison Humphries
Jan 11, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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