Southern Chrysler Dodge Jeep Ram Greenbrier

I found out my southern hospitality program had been discontinued however I don't have a record of an email with that. I only found additional repair warranty plans that I was being upsold to but no can discontinued however I don't have a record of an email with that. I only found additional repair warranty plans that I was being upsold to but no can legation of my southern hospitality. I came in for an oil change and state inspection, the inspection was $20 which is the right price. However I was not expecting to be charged for inspecting the under part of my truck, I did not ask for that service (I assume it used to be free with southern hospitality) it was approx a $60 fee I did not ask for but forced to pay. I feel very ripped off by that $60 service I didn't ask for and also that my lifetime plan was canceled and I have not been offered a prorated refund for the remainder of what the time frame of the lifetime of the program should be remaining. I am motivated to make an appointment with the Virginia attorney general, this is not right and I refuse to be ripped off. More

Great people, great service! !! The employees were professional, kind and courteous to us! The recall was completed in a reasonable time line!! !! The employees were professional, kind and courteous to us! The recall was completed in a reasonable time line!! More

No communication. Car was there for a week due to a bad battery and no calls back. Had to go to the dealership to get an update Car was there for a week due to a bad battery and no calls back. Had to go to the dealership to get an update More

Not very friendly. .like I was a burden on a Saturday If I didn't purchase my bands at Southern liquidation and guaranteed a free oil I would not go back. I was reminded .like I was a burden on a Saturday If I didn't purchase my bands at Southern liquidation and guaranteed a free oil I would not go back. I was reminded that I have a Mercedes and they are a Southern Dodge place and I told them that I had purchased the vehicle at Southern liquidation. I stood at the entrance until someone slowly stood up from behind the counter to assist me. Lack professionalism and friendliness in that office. They should work on it More

Disconcerting to say the least, an estimate to replace a fog light for $180 when it was done for less than $25 fog light for $180 when it was done for less than $25 More

I only take my Durango to this shop. I trust them with my vehicle and always get great service. The team is always friendly and welcoming. I trust them with my vehicle and always get great service. The team is always friendly and welcoming. More

Poor customer service Had oil change! Told me I needed brakes, coolant change, break fluid, and didnt mention one word that my inspection was expired. My tires are reading differently. Told me I needed brakes, coolant change, break fluid, and didnt mention one word that my inspection was expired. My tires are reading differently. More

Wasn't remarkable, just average. I came in for a recall, my vehicle didn't need the specific part replaced. That was it. I came in for a recall, my vehicle didn't need the specific part replaced. That was it. More

They were fine I do not like that the free oil changes and inspections are going away and inspections are going away More

Answering the same survey for the third time is near the top of the list top of the list More