Southern Chrysler Dodge Jeep Ram Greenbrier

Southern Chrysler Jeep - Greenbrier made it RIGHT!!! Having bought two previous vehicles from Greenbrier, and being happy with both experiences, this was going to be the 1st and only place my wife and I Having bought two previous vehicles from Greenbrier, and being happy with both experiences, this was going to be the 1st and only place my wife and I went to this time. Unfortunately, the two salesmen we initially dealt with (Jorge and ???) wanted to discuss monthly payment and refused to discuss the out the door price of the car we were looking at. I explained to them several times that we were pre-approved and our monthly payment was not their concern. To no avail, we continued to ask them to discuss the price of the vehicle. we finally got up and left. We got a quote from our credit union's car buying service through Hall (whom had chased me to Greenbrier to begin with). Before I could visit hall, Greenbrier's customer service rep called me to ask me if I was happy with my experience at their dealership. I stated that I was not, and offered to e-mail her my complaint. The following morning, our phone began to ring off the hook. The used car manager (Sean O'Hara) from Greenbrier left several voicemails to express his apologies for the way we were treated and ask us to call him. I returned his call and he apologized yet again for what had happened, and said that he'd like the opportunity to "personally make it right." I told him that I had an appointment with Hall, but would think it over and call him. Hall had our second choice in colors, and would not come down any further on our credit union quote (which affirmed that we were being quoted a good price). We told them we would think it over and called Sean back. He told us that we would still work with Jorge, but he would personally be giving us our pricing. When we arrived at the dealer, Jorge was waiting for us. He immediately went and got Sean, who came out to greet us. We explained that we had decided to look at a new car vs. late model used. He said that was fine. We told him which car we liked, he disappeared for a moment and came back with a price that was almost 200 under the credit union quote (without knowing that we had a quote through our credit union). My wife and I said we'd like to sleep on it and would contact him the next day. That night, we agreed that the price was good and felt it was obvious that they really were trying to make everything right with us. We decided to buy the car from Greenbrier. The next morning (Sunday), Sean called to see if we had come to a decision. On a lark, I said "knock another 1000 off and we'll buy it today." All of the sudden I hear another voice say, "Tell him I'll go $500. I want to make this right, but I'm not going any lower than that." It turns out that the dealership's General Manager (Cameron Shaw) was following up with Sean to find out what was going on with our complaint. Mr. Shaw is the one that ultimately set the price on our car. Prior to this, I spent two solid weeks researching the car we wanted, dealer invoice, rebates, average selling prices, etc. I'm convinced that we got an amazing deal on the vehicle and that they bent over backwards to make things right with a repeat customer. I plan on doing business with them again. More

Eddie Mcintosh was the most knowledgeable salesperson we encountered on our search. It was refreshing to meet him and to have him take good care of us. He worked hard for us and he was professional. We w encountered on our search. It was refreshing to meet him and to have him take good care of us. He worked hard for us and he was professional. We would recommend him. More

I was very pleased with my purchase from Rick Duquette at Southern Chrysler. He was a huge help. I told him what I could afford and he went to extraordinary lengths to get me in a reliable vehicle at the e Southern Chrysler. He was a huge help. I told him what I could afford and he went to extraordinary lengths to get me in a reliable vehicle at the exact price I wanted. I love the car and i'll definitely be coming back for my next car! Thanks Rick! More

I loved how friendly Rick was and how knowledgeable he was about the van he showed us. He listened to what we wanted and found us a van we really liked! He also got us a great deal on it. It was my best e was about the van he showed us. He listened to what we wanted and found us a van we really liked! He also got us a great deal on it. It was my best experience with a car dealer yet! Thank you More

My family and I was put into a great vehicle as new walk ins to the lot. Also was not expecting the financing on a new vehicle but they made it work. The sales man was very friendly and helpful through the ins to the lot. Also was not expecting the financing on a new vehicle but they made it work. The sales man was very friendly and helpful through the whole process. I will recommend to friends and family More

So this was my first trip to an actual dealer and they really worked with me. I had always purchased used vehicles from owners but they weren't as reliable so I went to this dealer. It was the first deal really worked with me. I had always purchased used vehicles from owners but they weren't as reliable so I went to this dealer. It was the first dealer I went to and I immediately fell in love with one car. The only problem was, I had a budget since I'm still a student. Patient and understandingly, they helped me work with that budget. Now I'm paying for my 2011 Aveo within a comfortable price range and driving it all over the place. The people that helped me, and even just other dealers passing by would stop and say a friendly word or two, making our visit very enjoyable. I will tell other people about this place, and I'm sure they'll agree with me. More

We got the vehicle we had in mind! We were greeted by Rick D and he made us feel very comfortable from the get go! He asked if there was anyone we wanted to see in particular and I said no! I did call an Rick D and he made us feel very comfortable from the get go! He asked if there was anyone we wanted to see in particular and I said no! I did call and talk to someone earlier that day, but I wasn't planning to carry out with her bc I was just looking. As soon as Rick showed us the van we wanted we were sold! He was very knowledgeable about the vehicle and got us the deal we wanted! I highly recommend this dealership and if you can, request Rick! We are happy all around with how well things went! More

This place is a joke! I dropped my Jeep off yesterday to have the starter replaced. I told Evan I needed back by 2:pm, Well I called up their to make sure it was ready. I was told the jeep was on hold becau have the starter replaced. I told Evan I needed back by 2:pm, Well I called up their to make sure it was ready. I was told the jeep was on hold because it needed a water pump! I asked him why hasn't we called. His comment was that we tried but couldn't get a hold of anyone. So he told me the number he called which was wrong once again. I've been bring this jeep up their for over a year. Long story short, After blowing up at Becky and a few others for poor work. My Wife called and talked with someone about it. They told her the part wouldn't be in till friday? So when I told them I Needed a starter before i dropped it off wouldn't they at least look to see if they have the part? This is a joke! I now was told that I have to have a 4dw fuild flush. I wonder if this will take another week? I told them I wanted someone to call me first thing this morning, Well it's 8:45 am and nothing. I will be sending a bill to you for my time (Which is $75.00 an hour) and you've wasted 12 Hours so far, and the clock is still ticking! More

I felt like I was pressured to buy a more expensive car which I really could not afford. I asked about the Dodge several times but was denied access to it. I finally agreed to the terms of the payments so which I really could not afford. I asked about the Dodge several times but was denied access to it. I finally agreed to the terms of the payments so I could go home. I like the Chrysler van but it has the exact same features as the Dodge van so I don’t see the benefit for me the consumer. More

My husband and I recently purchased a 2011 Jeep Patriot from this dealership with the help of Sales Associate Rick Duquette. I can honestly say this was one of the best experiences we've ever had with a d from this dealership with the help of Sales Associate Rick Duquette. I can honestly say this was one of the best experiences we've ever had with a dealership. When I say we received help from Rick Duquette that's putting it midely. This sales associate went above and beyond to insure that we were happy with our experience. We have finally found a sales associate who listens to what you have to say and what you want as opposed to following his own agenda and trying to sell you what he wants you to buy. Everyone at the dealership that we encountered was so very friendly that you felt like you've known them forever. I never seen so many sincere smiles in one place! Our finance man Mike was also of the highest caliber. Not only will we recommend this dealership and Rick Duquette to any of our friends, family and coworkers, we will return to this dealership for any of our future car purchases. More