Southern Chrysler Dodge Jeep Ram Greenbrier

In need of a new, larger vehicle, my husband and I considered all of our options. We decided on the Chrysler Towne and Country. We searched on-line for a dealer and ended up at Southern. We were no considered all of our options. We decided on the Chrysler Towne and Country. We searched on-line for a dealer and ended up at Southern. We were not disappointed! We were greeted by Steven Quintana who listened carefully to what we wanted and took us to the two vehicles that fit our needs. We decided on one of those vehicles immediately. Steven was attentive to our needs and took the time to find out what we needed before wasting our time. There was absolutely no haggling with the price because it was clearly stated and within fair comparison to other Chrysler dealerships. Steven had the vehicle "spit shined" and ready for delivery the very next morning (it was late in the evening when we visited the dealership). I cannot recommend this dealership enough! More

Horrible service center. They told me i had a manifold exhaust leak when I got a $65 diagnostic check. My husband told me to go in and see what they say and then he could fix it. When I drove up they tol exhaust leak when I got a $65 diagnostic check. My husband told me to go in and see what they say and then he could fix it. When I drove up they told me it sounded like an exhaust leak and I told them no it did not. I have had multiple exhaust leaks and this did not sound like one. They indicated that I had an exhaust manifold leak and indicated it would be over $1,500 to fix it. My husband took off the exhaust manifold and searched for a leak. None found. After reading multiple chat forums, he then dropped the oil pan and found broken pieces of a piston. Turns out it was the engine. The dealership did not run any type of diagnostic check AT ALL!!! I wasted my money. I wrote multiple letters to the dealership letting them know that their service department needed to be retrained and that they performed below par. I received no response. Maybe buying a car there would be o.k., but do not take your vehicle to be serviced there. I was thoroughly disappointed by their performance and do not recommend taking any vehicle to be serviced by them. I hope this helps others out there. More

Worst experience ever. They say they give you free oil changes for life. Every time I go in to get my "free" oil change, they list a number of problems that must get fixed immediately. Today I came in for changes for life. Every time I go in to get my "free" oil change, they list a number of problems that must get fixed immediately. Today I came in for my appointment to get my state inspection, oil change, and tire rotation. It has been 2 hours and I am still waiting on my vehicle! I had to wait about 15 minutes before someone even helped me because A was on the phone with a customer. I'm sorry but my version of customer service says help the customer in front of you first while you put your caller on hold!!! This is ridiculous. Every time I bring my car in, it runs worst after I get it back. More

By far the worst service department I have seen. By far the worst service department I have seen. Years ago, Greenbriar Jeep had good mechanics and good service representatives. Unfortunately, th By far the worst service department I have seen. Years ago, Greenbriar Jeep had good mechanics and good service representatives. Unfortunately, those days are gone. I have a problem with the alarm and it preventing the vehicle from starting. The technician (mechanic) told the service representative that there were too many aftermarket parts to work on the vehicle. I called the service rep and explained that everything was all the same equipment from the factory the same way I purchased it new from Jeep. I was told a senior technician will now help this new technician. After two weeks, nothing was fixed and I was told they would work on it in between other vehicles. Every time I called the service rep, you are sent to email or back to the receptionist. This went on for a hour each time until I get frustrated and hang up. I ask for supervisors and get voicemail. Paging any of these service reps is also a nonstarter since they do not answer pages. They also will not call you back if you leave a message to do so. I finally ask for the personnel at the payment counter in order to get a status on my vehicle. In the morning at 8am, I finally told them to give it an inspection and forget working on it. I tried to get someone again to check if the Jeep was ready. I never could get anybody but the receptionist each time the phone was routed back to her. I gave up and drove to the dealer. After an hour more of waiting, I got my Jeep and left. After getting to the stop light, I noticed that the hood was not latched. I pulled over to find that the technician did not close the hood. If I had started down the interstate, the hood would have flown up probably causing me to wreck. I can’t say anything good about the service I did not receive. I was considering trading in the old Jeep for a new one. Luckily, the service department helped me make the decision to go with anything else that Southern Chrysler Jeep does NOT sell. More

As a member of the service, we thought we would get taken care of by Rick Duquette since he is prior military as well. When you buy a brand new car, you expect everything to be absolutely brand new and the c care of by Rick Duquette since he is prior military as well. When you buy a brand new car, you expect everything to be absolutely brand new and the car to be in it's purest perfection. So with that being said, we thoroughly inspected our car before making the deal to buy and noticed a few dirty spots on the interior roof of the car that were probably from others taking a look at it. Rick assured us that his detail men would get it out and have our car sparkling for us when we pulled off the lot. Well we finally ended up pulling off the lot at 9:30 at night. We had to wheel and deal some gas out of this dealership. Obviously they assume that the 5 gallons put in by factory is sufficient for a new member to the Jeep family, which is absolutely ridiculous since people test drive these cars and run them dry. Every other dealership we have ever dealt with has filled our tank for us. The only reason they put more in is because we left them with 3/4 a tank in our trade-in. We finally got our new Jeep home and slept over night. When we woke in the morning, we discovered that the interior roof of our car was now dirty in another spot, the detail men didn't even bother to remove the sticker residue from the window and there was a pretty deep scratch in the driver side door where the detail men were taking care of our roof. I was told to bring it in again for them to fix the roof and to take a look at the scratch. They cleaned the ceiling for a second time and this time decided to leave a pen mark on the side. It doesn't look like they even touched the scratch that they put in the car during detail. We are very upset about this scratch because they claim no responsibility for it at all. These are all minor things in comparison to faulty factory parts, but I feel like they were something that a buyer should not have to deal with when they buy new. They rushed us out on the night that we bought the car and I feel like they should have just told us to come back the next day so they could prepare our car and do it properly. No one ever apologized to us for how we were taken care of and no one cares. All we were is another sale and another commission. I will definitely not be referring any military members or friends to this dealership. We should have taken our business elsewhere. Customer service means everything to some buyers and this dealership is definitely lacking in that area. More

The level of incompetance from the service writer, service technician & the service director was almost uncomprehensible. It took the best part of two days to complete a state inspection in which the service technician & the service director was almost uncomprehensible. It took the best part of two days to complete a state inspection in which the brake system was deemed unpassable after numerous hours of frustration and the installation of a master cylinder (which wasn't the problem) the cause was determined by the customer (me) to be the height adjustment for the brake & accelerator pedals. This was articulated to the service director who mantained that the pedal still went to the floor even though thru obvious measurement was not true, with an excess of 6 inches before the floor ws even realized. The amount of deception and flat out lying was unaccepatble. This dealership needs to reevaluate the individuals they employ and retraining is needed. When a mistake is made honesty is the best cure which this dealership does not abide by apparently. If the ownership of this dealership where aware of the deception and lying that is abundant within the service department they would definately take some type of action. I understand they are going to make a profit, however, to do so with lies and deception is a disgrace to the community in which they make a living. More

I am still trying to get out of the deal with these guys. I actually signed on the first car and was driving it home when I had noise coming from the front end. If they had of been still open I would have re I actually signed on the first car and was driving it home when I had noise coming from the front end. If they had of been still open I would have returned the car then. I carried it back the next evening after work and dropped off for troubleshooting. I called about status around noon the next day and was told "I am waiting for them to tell me what to do with it" by the person in their service section. I personally thought it was a faulty cv joint. By the close of business that day I was told again by their service department "they did not know what was the problem and would need to send the car out". An entire day to trouble shoot a ticking in the front end while making a right hand turn? Today is day six and the shop just calls to say the car is repaired and it needed to be "lubed". 2010 Toyota Corollas have no grease fittings on the front end. Besides I spoke with their "evening manager" a couple days ago and said I wanted to exercise by 72 hour return right. Six days, no car, no solution. BBB and all the rating sights I can log on is next. More

Although I spent more than I planned on the sale price, Eddie went out of his way to help me. The 24 hour test drive was very helpful. After agreeing to terms, through a variety of weird scheduling probl Eddie went out of his way to help me. The 24 hour test drive was very helpful. After agreeing to terms, through a variety of weird scheduling problems unique to me and my wife, the Finance Manager, Shawn, brought the final loan paperwork to my home to accommodate my wife's flu. Tremendously appreciated. And most of all, I'm thrilled with my Jeep. Perfect, low mileage, clean, well kept. More

Mr. Duquette was amazing and stayed in contact with me. It took me nearly 2 1/2 months to pick a vehicle. He never got frustrated with me, and kept in contact with me. He showed me as many vehicles as it It took me nearly 2 1/2 months to pick a vehicle. He never got frustrated with me, and kept in contact with me. He showed me as many vehicles as it required until I was satisfied. He met with me as many times as it took till I was happy. He is an amazing salesman, and I never felt pushed or frauded by him. I will refer him to everyone that I know!!! A+++ for him. And, Joe and the used car lot is amazing as well, I love him, he worked hard for me. More

I had an excellent experience at Southern, our salesman Rick Duquette was the man! He went above and beyond to make sure we were satisfied. I would definitely do business here again and I recommend them to Rick Duquette was the man! He went above and beyond to make sure we were satisfied. I would definitely do business here again and I recommend them to anyone looking to purchase a car. Thanks again Rick! More