Southern Chrysler Dodge Jeep Ram Greenbrier

Spent nearly 5 hours on 1/17/09 settling on a price and payment with salesman and sales manager who informed us financing had been arranged. During this time salesman disappeared and come to find out he ha payment with salesman and sales manager who informed us financing had been arranged. During this time salesman disappeared and come to find out he had gone home. Was passed to a second salesman to complete the paperwork. As he was giving us the keys states that "when you come back with the check from your bank" at which point I stopped him and said, no we aere told financing was already taken care of. Turned out sales Manager had now left as well so told them would return in morning to straighten out confusion. Returned next morning and was greeted at door by 'General Manager' Cameron Shaw who asked us to accompany him to his office. Some one must have filled him in as he proceeded to apologize for the confusion, explained the sales manager we had worked with was not in that day and we should go ahead and take the vehicle home because "if the sales manager stated it was a done deal then it must be as we are not in the business of sending folks home with cars and then taking them back". Said he would have the sales manager complete the paper work and give us a call when he returned on Tuesday (2 days from that time).Leave with vehicle expecting to be called in 2 days, but no call on 3rd day so stop back. Sales manager was in, but we are instead passed to a different sales manager that states they are still working on things and will he will give us a call. 3 days later and still nothing so stop back again. Amazingly enough we are at least greeted by the same sales manager this time, but told they still need a couple more days and will call us on Monday. Monday no call. Tuesday (now 11 days into this) get a call from someone else (not sales manager) stating we need to return vehicle and he will have our old vehicle waiting so they may switch plates back. After work stop in and ask for salesman that called. While waiting for him Cameron Shaw walks by saying simply 'How is it going' and continues into his office and closes the door. Unable to find the salesman that called me another is sent to take care of me. Mid way the other salesman finally shows up and swaps plates back on the vehicles and says 'Your all set'. No explanations, no apologies, nothing. During this 11 days I had also called and left 2 messages for Mr Shaw (neither had ever been returned). There is much more to this, but not in the mood to write a bok here. saving that for my letters to Chrysler and my blog. I will finish with the fact that I have been driving Chrysler products for 23 years and this would have been my 3rd purchase from this same dealer. I have also sent 4 friends there over the years (two of which purchased vehicles) Never Again !! I have never in my life seen such a poor display of customer service in my life. All I can say is so much for so called 5 Star Dealerships. More

The WORST experience with a dealership EVER! I'm The WORST experience with a dealership EVER! I'm really not sure where to start. I can say I feel violated for the first time in my life. The sales The WORST experience with a dealership EVER! I'm really not sure where to start. I can say I feel violated for the first time in my life. The salesman was very insulting. He really put forth effort into contradicting everything I said. He was brutally pushy. He refused to give me a price on the used vehicle without first test driving it. Once I test drove the vehicle we went into his crappy 'fly-by-night' office and he STILL wouldn't give me a price! He got me to give him my drivers license and military ID (I'm baffled I was dumb enough to give it to him) And presented me with a 'Privacy Notice'(which I regretfully signed) I was feeling VERY apprehensive about dealing with this business any further but I wanted to know the price. So he came back from making copies (which he never showed me) and began filling out a LOAN application FOR ME! I stopped him right there. I told him he had better stop filling paperwork out and just give me a price. He looked at me like I was crazy for wanting to know the price before doing more paperwork. He apprehensively left and finally returned with a price. He tried to get me to sign a document that said 'If the price is right I ____ agree to buy the vehicle today' He and another associate also refused to give me a price for the vehicle I wanted to trade in. This story absolutely FAILS to convey how terribly horrible the entire situation was. I have never been so pressured, belittled, insulted and all our disrespected before in my life. I STRONGLY suggest that you NEVER set foot on their lot. EVER. They will use every baited hook in the 'tackle box of car sales'. ... I am still so worked up about my experience I cannot think straight. Please, I beg you all, DO NOT go there... More

I have purchased cars from this dealer for many years and am always satisfied. They have a great FREE program call Southern Hospitality and I would highly recommend them. Always great pricing too. The always am always satisfied. They have a great FREE program call Southern Hospitality and I would highly recommend them. Always great pricing too. The always have a bigger selection than the other dealers... More

They straight up LIED to my over issues that would have made me not buy the car. I'm out over $4000, Court case to follow. They DO NOT care about the custom, only money! If they promise you anything, o made me not buy the car. I'm out over $4000, Court case to follow. They DO NOT care about the custom, only money! If they promise you anything, or claim anything, GET IT IN WRITTING and have it signed my the General Manager. I advise buy elsewhere More