Southern Chrysler Dodge Jeep Ram Greenbrier

Poor Customer relations after purchase. Purchased used vehicle in June. Appeared to be what we were looking for. Courtesy extended during process but not after. The vehicle is a Certified Purchased used vehicle in June. Appeared to be what we were looking for. Courtesy extended during process but not after. The vehicle is a Certified Pre-Owned Chrysler product as per documents given to me. Failed to disclose that the second key FOB was missing until after purchase. Vehicle damaged at prep area and asked for repair, promised but still not receiving an appointment for over a month. Some of the e3lectronis is not working, so much for being certified. Salesman refuses to return calls or emails. Only one conversation promising a return call in an hour....still waiting after a week. Too many lies and inconsiderate personnel. My work makes it difficult to drive an hour to the place just to be treated as other than a customer. Changed the "Hospitality" coverage after agreement to purchase. Those who have rated it with high marks, I hope you continue to receive such service, I have not and will not do business with them again. I am in consult with my Lawyer about this. So sad it has to come to this just to have the company honor it's promises made in writing. More

Great! Best experience! AC Bell was the greatest, he respected my needs and got me the car I wanted all within my price range. Thanks AC Best experience! AC Bell was the greatest, he respected my needs and got me the car I wanted all within my price range. Thanks AC More

What a joke of a dealership. First off this is my first review I have ever done. It takes alot for me to do a review but I have been so disappointed with this "stealership" I pur First off this is my first review I have ever done. It takes alot for me to do a review but I have been so disappointed with this "stealership" I purchased my first new vehicle last year and was so excited! Great experience dealing with the sales man but when it has come to dealing with the service department if I could give them a negative star I would. I've known shade tree mechanics with better work ethic than this place. The service writer I have been dealing with has terrible customer service. I have no idea how he is still employed at Southern unless there standards are just that low. I have decided to drive the extra mileage to suffolk for service work just so I don't have to deal with southern. More

Good Service I LOVE THIS PLACE! THE CUSTOMER SERVICE IS GREAT,THEY TREAT YOU LIKE FAMILY. THANK YOU MR. FRANCO MEYERS FOR A WONDERFUL VISIT TODAY. SEE YOU SOON I LOVE THIS PLACE! THE CUSTOMER SERVICE IS GREAT,THEY TREAT YOU LIKE FAMILY. THANK YOU MR. FRANCO MEYERS FOR A WONDERFUL VISIT TODAY. SEE YOU SOON More

Great customer Care Service Great customer care service from Paul McManuels during my last visit for a small oil leak. Other issues found that were taken care of in a warm and Great customer care service from Paul McManuels during my last visit for a small oil leak. Other issues found that were taken care of in a warm and professional manner. Paul is a great asset to the Southern Chrysler Team and a person who knows what customer care is all about. Way to go Paul!. More

finally technicians who can repair a vehicle after having carolina chrysler in elizabeth city nc.ruined the steering on my wifes 2013 chry 200, i took the car to southern chrysler in chesapeake v after having carolina chrysler in elizabeth city nc.ruined the steering on my wifes 2013 chry 200, i took the car to southern chrysler in chesapeake va. bill newell and his technician david immediately diagnosed the steering problem (bad steering rack the carolina chrysler ruined) and immediately took the car in for repairs because they said it was unsafe to drive and affected the proper repair of the vehicle. i really appreciate their concern and prompt action and recommend anyone to seek southern chrysler out for car service. More

Great Service! Have bought several Jeeps over the years from this dealership. Sales and service personnel always courteous and helpful. Selection of inventory was al Have bought several Jeeps over the years from this dealership. Sales and service personnel always courteous and helpful. Selection of inventory was always great at time of purchase. The service team is great to work with and keep you update on status of repair. More

Pleased with purchase of new Chrysler 300 I just purchased a new Chrysler 300 from Southern Chrysler Jeep Greenbrier. We initially had an issue with the deal, but they made it right to my sat I just purchased a new Chrysler 300 from Southern Chrysler Jeep Greenbrier. We initially had an issue with the deal, but they made it right to my satisfaction. My sales person, Troy Hicks, was very helpful. More

Trade in purchase I perchased a 2013 Honda Accord Sport from them while trading in my old vehicle. The proccess was very smooth and fast with an excelent constumer serc I perchased a 2013 Honda Accord Sport from them while trading in my old vehicle. The proccess was very smooth and fast with an excelent constumer sercice from a sales rep named Woody! More

Best Jeep buying experience I have had By far, the greatest car buying experience I have had. The staff was courteous, welcoming, and professional from the greeting to the drive off. Eddi By far, the greatest car buying experience I have had. The staff was courteous, welcoming, and professional from the greeting to the drive off. Eddie Mac was attentive and, being a Jeep Wrangler owner himself, very knowledgeable. There was no need to haggle over price, they gave me the best deal they could from the start. The best part of the purchasing experience is that your relationship with the Salesmen and the Dealership doesn't end once the check is cut and you drive away. They follow up to ensure your satisfaction, they continue to provide service, and they truly want you to remain happy with your purchase. Great job Southern, and especially Eddie Mac. See ya on the trails! More