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Southern Chrysler Dodge Jeep Ram Greenbrier
Chesapeake, VA
2,963 Reviews
Southern Chrysler Dodge Jeep Ram-Greenbrier in Chesapeake has lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Chrysler Dodge Jeep Ram-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,963 reviews
December 04, 2013
This is the 4th vehicle we have bought from Southern, and second from Eddie. WE WILL NEVER LOOK IN THE DIRECTION OF ANOTHER DEALERSHIP OR SELLER. Hands down best customer service my husband, and myself have second from Eddie. WE WILL NEVER LOOK IN THE DIRECTION OF ANOTHER DEALERSHIP OR SELLER. Hands down best customer service my husband, and myself have ever reveived. Eddie Mac is fantastic, he literally sprints around the store to make sure you are taken care of as quickly and efficiently as possible. When my husband was ready to stab me, Eddie Mac was quick to diffuse the situation. "A happy wife, is a happy life," as Eddie would say. Which is true. I have my fantastic Doge Ram 1500, and my husband dose not have to hear me whine...at least till 2015. :) patient, fun, knowledgeable, Eddie Mac for Salesman of the century!!! More
by brittaneynjimmy
Employees Worked With
Eddie Mac
December 04, 2013
TRUE STORY; WORTH READING. It's 28 degrees outside TRUE STORY; WORTH READING. It's 28 degrees outside and we were thinking how dumb we were for actually looking at cars in this weather!!!!. We spoke TRUE STORY; WORTH READING. It's 28 degrees outside and we were thinking how dumb we were for actually looking at cars in this weather!!!!. We spoke with April on the phone and she tells us to come in "we'll take care of you". Sure, have heard this all before, but NEVER been taken care of like this before. DREADING the cold weather and looking at Jeeps. We go inside, Kevin Johnson "KJ" says tells me what you want, what features, colors, etc.. He sits and just listens, says nothing... He leaves us and 15 minutes later he comes back and tells us to follow him. We see the color and make we wanted, he tells us to get in, it's all ready heated up, seats blazing, PERFECT! He jumps in the back and asks us what we think. It's everything we wanted (except the technology package), but ask what other colors do they have. He says "try the next one". HUH??? He had lined up 3 Jeeps with all the criteria we asked for and 1 with a few other things (just incase we weren't aware of their new technology). We literally opened the door, took two steps, and was at the next Jeep that was running and waiting for us. (heated and running). I don't know about you, but this spoke volumes about caring about making car shopping as comfortable as possible. We really wanted the technology package (after sitting in the Jeep with 'more'), but they didn't have the color we wanted. We went inside and KJ did everything but build the Jeep himself. He called dealers instate, trucks in transit, out of state, production, etc... He NEVER ONCE tried to 'talk us into' a car. He listened to what we wanted and what price. He never tried to get us to go outside that price, he let US do it on our own. This was just one example of the many things that were done for us, but a dealership cannot run on one person alone. When KJ was doing something for us, someone else would pop up and make sure we were happy, if everything was taken care of. While we were waiting to finalize our purchase the owner walked in. He took a few minutes to sit down and talk with us. The receptionist, the other salesmen, the entire atmosphere was not a dog eat dog world, it was a friendly/family environment...They were having WAY TOO much fun.... VERY uncommon in today's dog eat dog world. When we wanted the car with the upgraded technology in red, Southern did not have it. The only dealership in a 250 mile radius was up on the blvd. We told KJ we had to get that exact car, told him sorry.... ****The day after**** (when we realized the ONLY dealership that had the exact car we wanted ON property was this dealership. I had called KJ and thanked him for his time and all his work. We told the salesman what we wanted, but he kept telling us he couldn't budge on the price, wouldn't honor the trade in value, all the things they wouldn't budge on... We had brought our son with us to show him how the car buying process works. This whole time we felt as though we were begging for this car. We only interacted with one person until we got very upset about the price breakdown (that wasn't itemized). We sat for over an hour without a single person checking on us, asking if we needed a drink, nothing.... when he finally came back after an hour with a trade in value that was even $2,500 BELOW CarMax, my husband and I looked at each other, stood up, and walked out. The coldness and lack of friendly environment was unreal. I could NOT give my business to a place that could care less about me or what I wanted. I immediately called KJ and told him I would take the car with less, rather then buy a car (that had everything) from a business who could care less about me. I will say this. The salesman was not rude, but it was clear there wasn't a team environment or a friendly environment. I don't know how many young ladies walked by without even acknowledging us. HUGE difference if you want to feel valued. Here is where your dollar speaks volumes: By the way, I could have had the Jeep I wanted if I wanted to wait for one to be made and sent to the dealer (they were willing to do this for me) I did not want to wait :) PS: I LOVE MY 2014 Jeep Cherokee Unlimited - RED! More
by mbeare
Employees Worked With
Kevin Johnson "KJ" and April
November 29, 2013
I was recommend to Kevin Jones by a co-worker and good friend. Mr. Jones work tirelessly to find the car that I was looking for with all specs that I wanted. Mr. Jones meet with me along with his great st friend. Mr. Jones work tirelessly to find the car that I was looking for with all specs that I wanted. Mr. Jones meet with me along with his great staff. I was impress with the friendly and welcome that I received upon arriving. The car was available for me to test drive and work with me for a great price. I could not be more impressed when dealing with the other staff members of the dealership. I would come back to this dealership again and recommend it to others. More
by joyner83
Employees Worked With
Kevin Jones
November 18, 2013
Awesome atmosphere in this car dealership. Professionalism, and generous kindness from all the people mentioned above these people really care about you as a person, they exceed in their caree Professionalism, and generous kindness from all the people mentioned above these people really care about you as a person, they exceed in their careers. I am most happy with my purchase and very pleased with the professionals who made my car buying experience a comfortable experience. Michele King More
by MLK66
Employees Worked With
Benny Tate, April Thompson, Mike Casisa, Heath Winn and Justyn Makley
November 17, 2013
Just want to thank Carolyn Fite and the great people at Southern for making a difficult trade situation work for me. They gave me a great deal on a 2014 Jeep Cherokee. Excellent service and answered all my Southern for making a difficult trade situation work for me. They gave me a great deal on a 2014 Jeep Cherokee. Excellent service and answered all my many questions completely and with great knowledge of the product. Anyone out there looking for a great deal on a Jeep, make sure you give these people a try. More
by Abkshelby
Employees Worked With
Caroline Fite
November 17, 2013
I have bought severl cars from this dealer. Wouldn't buy from anyone else and I have bought two with the sales person Kevin Jones. He is exellent in sales and as a person. He always calls to check and m buy from anyone else and I have bought two with the sales person Kevin Jones. He is exellent in sales and as a person. He always calls to check and make sure that we are happy. Everyone is very nice. More
by BetsyBellmore
Employees Worked With
Kevin Jones
November 16, 2013
Happy with all sevices provided! Rickey was easy to Happy with all sevices provided! Rickey was easy to work with and John was super easy going with the negotiaton. Look forward to buying my next car Happy with all sevices provided! Rickey was easy to work with and John was super easy going with the negotiaton. Look forward to buying my next car from them! More
by SeniorTbo
Employees Worked With
Rickey (Happy Feet) Griffin
November 15, 2013
Carolyn Fite gave my son and I exceptional service with purchasing our vehicle. The following day after purchasing my 2014 Jeep Compass, I informed Carolyn that the paint had defects. Carolyn responded p purchasing our vehicle. The following day after purchasing my 2014 Jeep Compass, I informed Carolyn that the paint had defects. Carolyn responded promptly to resolve the problem. She kept me informed throughout the entire process and assisted in providing me with a loaner vehicle similar to what I purchased. The vehicle was replaced and Carolyn made sure that I was completely satisfied. Wow, what a great Sales person. Thank you so much. Regina McPherson More
by ginajeep2014
Employees Worked With
Carolyn Fite
November 14, 2013
Service here was great. They worked with me after I had put myself in a bad situation and got me into the car that I wanted. Benny made sure that I felt comfortable the entire time and that I didn't get sc put myself in a bad situation and got me into the car that I wanted. Benny made sure that I felt comfortable the entire time and that I didn't get screwed out of the car. More
by stokesinator
Employees Worked With
Benny
November 13, 2013
This dealership deserves the high rating that I have given it. We walked on the lot after choosing some possibilities from the their internet site. Sterrick welcomed us and showed just the vehicles that given it. We walked on the lot after choosing some possibilities from the their internet site. Sterrick welcomed us and showed just the vehicles that we had picked. There was no pressure and no attempt to "up sale". He was very knowledgeable, polite and as my wife told him, "Your momma did a great job in raising you". We had no problem getting financed, and the overall experience was super. Only suggestion I have is to make things go quicker. It took several hours to get everything done after we had settled on the car. More
by pbroom
Employees Worked With
Sterrick Frasier
