Southern Chrysler Dodge Jeep Ram Greenbrier

Buyers Beware! From the moment we got there our time was mismanaged. It took 4 LONG hours before we were presented with a realistic offer. Seriously, it should not t From the moment we got there our time was mismanaged. It took 4 LONG hours before we were presented with a realistic offer. Seriously, it should not take that long. We left and came back and nothing had happened! Our salesman didn't know how to do his job or even how to properly explain the terms of our deal and in the end tried to rely on half a text message. News flash, a cryptic text message with less than 50 characters tells you nothing. Part of the problem was that Southern Jeep Greenbrier low balled our trade in. The other part was that the finance team was unable to secure competitive financing. The funds from our previous extended warranty were stolen out of our pocket and we were lied to. The last one pushed us over the edge, though I'm still not sure which grievance is worse. The entire experience was exhausting and draining. They managed to suck all the joy from buying our happy purple jeep. I never thought I'd say this but buying a vehicle from Walmart would have been better. And guess what, that day is coming. More

Great service!! - cheyennejh@aol.com Polly McAlea was very helpful, and excellent customer service!!! thank you very much!!! she really help me and gave me and excellent quote, even gave Polly McAlea was very helpful, and excellent customer service!!! thank you very much!!! she really help me and gave me and excellent quote, even gave me a great discount. More

They Don't Own up to Their Mistakes The initial service was fantastic. But after they get your sale they treat you like garbage. For starters its incredibly difficult to get in touch wit The initial service was fantastic. But after they get your sale they treat you like garbage. For starters its incredibly difficult to get in touch with anyone other than the receptionist, who then transfers you around until a random person picks up and its a completely separate department. When i got my vehicle they put a warranty package on my vehicle that they "forgot" to include so I was stuck making monthly payments. Well apparently they "forgot" to process these payments for 6 months and now I'm stuck still making these payments. Allison decided too tell me well I don't know what happened maybe your card was declined. No it absolutely was not declined, I had to inform her that she would probably call me if it was declined or there would be decline receipts. This is just horrible business. Let me not forget that when I originally got my vehicle it was missing a key I had to jump through hoops to get the second key that was promised to me. No one know what they are doing there. Trying to get in touch with her supervisor virtually impossible. Left a message, waiting now. I will be getting in contact with the General Manager because this is just bad business. If I had not been holding up my end they would sue me Im sure but because they messed up I'm still stuck paying on something that was supposed to be done by now. HORRIBLE HORRIBLE CUSTOMER SERVICE!!! AN Allison the finance lady whom I've never actually met is rude and disrespectful. More

Shady Service rep stated it would be $89 for the diagnostic test to see the problem and that $89 would go towards repairs if we choose to do them. We had o Service rep stated it would be $89 for the diagnostic test to see the problem and that $89 would go towards repairs if we choose to do them. We had our ABS light on and check engine light on. Once they called with the outrageous price to do the work, we told them no because I called my local mechanic who said he could do the work for $1000 less. When we picked up the car from them they billed use for 2 diagnostic tests saying because the car had 2 lights on and it's 2 separate problems. We were only told the total would be $89 if we chose not to use them for repairs. The service rep wrote another $89 on the check sheet after we had told him we got a much better quote. I'm no car genius but I know you only hook the diagnostic machine up once and it tells you the error codes for the vehicle problems. Extremely shady dealership with poor customer service. Service rep said he told us the day before that it was $89 for each problem which is not true. Paper work showed $89 written in hand next to each problem we told him which could have been added after the fact. The service rep couldn't even remember our names but apparently can recall exactly telling us it was $89 for each diagnostic problem which is a blatant lie.the only explanation I can come up with is they were not happy I found somewhere else to do the work for $1000 cheaper and decided they needed to make more money off us because we weren't doing the work with them. More

Just don't THIS PLACE IS A JOKE. They are the rudest people I have ever dealt with. They'll keep your truck in the service department and won't give you any kind THIS PLACE IS A JOKE. They are the rudest people I have ever dealt with. They'll keep your truck in the service department and won't give you any kind of updates. Jeff is the most unprofessional man I have ever seen in the automotive industry. More

Poor Customer relations after purchase. Purchased used vehicle in June. Appeared to be what we were looking for. Courtesy extended during process but not after. The vehicle is a Certified Purchased used vehicle in June. Appeared to be what we were looking for. Courtesy extended during process but not after. The vehicle is a Certified Pre-Owned Chrysler product as per documents given to me. Failed to disclose that the second key FOB was missing until after purchase. Vehicle damaged at prep area and asked for repair, promised but still not receiving an appointment for over a month. Some of the e3lectronis is not working, so much for being certified. Salesman refuses to return calls or emails. Only one conversation promising a return call in an hour....still waiting after a week. Too many lies and inconsiderate personnel. My work makes it difficult to drive an hour to the place just to be treated as other than a customer. Changed the "Hospitality" coverage after agreement to purchase. Those who have rated it with high marks, I hope you continue to receive such service, I have not and will not do business with them again. I am in consult with my Lawyer about this. So sad it has to come to this just to have the company honor it's promises made in writing. More

Great! Best experience! AC Bell was the greatest, he respected my needs and got me the car I wanted all within my price range. Thanks AC Best experience! AC Bell was the greatest, he respected my needs and got me the car I wanted all within my price range. Thanks AC More

What a joke of a dealership. First off this is my first review I have ever done. It takes alot for me to do a review but I have been so disappointed with this "stealership" I pur First off this is my first review I have ever done. It takes alot for me to do a review but I have been so disappointed with this "stealership" I purchased my first new vehicle last year and was so excited! Great experience dealing with the sales man but when it has come to dealing with the service department if I could give them a negative star I would. I've known shade tree mechanics with better work ethic than this place. The service writer I have been dealing with has terrible customer service. I have no idea how he is still employed at Southern unless there standards are just that low. I have decided to drive the extra mileage to suffolk for service work just so I don't have to deal with southern. More

Good Service I LOVE THIS PLACE! THE CUSTOMER SERVICE IS GREAT,THEY TREAT YOU LIKE FAMILY. THANK YOU MR. FRANCO MEYERS FOR A WONDERFUL VISIT TODAY. SEE YOU SOON I LOVE THIS PLACE! THE CUSTOMER SERVICE IS GREAT,THEY TREAT YOU LIKE FAMILY. THANK YOU MR. FRANCO MEYERS FOR A WONDERFUL VISIT TODAY. SEE YOU SOON More

Great customer Care Service Great customer care service from Paul McManuels during my last visit for a small oil leak. Other issues found that were taken care of in a warm and Great customer care service from Paul McManuels during my last visit for a small oil leak. Other issues found that were taken care of in a warm and professional manner. Paul is a great asset to the Southern Chrysler Team and a person who knows what customer care is all about. Way to go Paul!. More