Southern Chevrolet - Service Center

My service consultant “Ray” provided outstanding service from beginning to end answering all questions and insured work was carried out as requested. Excellent service making it easy to return for for any r from beginning to end answering all questions and insured work was carried out as requested. Excellent service making it easy to return for for any required services. More

I was greeted promptly and courteously and talked to Deedee about my request. MyChevrolet was taken to the shop for the service . I waited in the customer lounge. Very good experience! Deedee about my request. MyChevrolet was taken to the shop for the service . I waited in the customer lounge. Very good experience! More

I purchased a used GMC truck from another dealership due to inventory at the time. The team at Hall makes me feel part of the GM family regardless of buying somewhere else. The prices of their services are to inventory at the time. The team at Hall makes me feel part of the GM family regardless of buying somewhere else. The prices of their services are very competitive and the service team is very professional. More

Very nice service person, Darla Holbrook! It's so nice to see a familiar face. I hate it when you change people out. Please keep Darla. She knows me & my car. Very honest person. see a familiar face. I hate it when you change people out. Please keep Darla. She knows me & my car. Very honest person. More

To lean and understaffed , had to call twice to find out the status of my vehicle. Was told 99.00 diagnosis fee would go toward bill. Can’t find where it was initiated. the status of my vehicle. Was told 99.00 diagnosis fee would go toward bill. Can’t find where it was initiated. More

Everything was Great and DeeDee was amazing. They worked with me on a payment plan and everything I wanted done to my vehicle was done perfectly. 10/10 would recommend with me on a payment plan and everything I wanted done to my vehicle was done perfectly. 10/10 would recommend More

Came in with a check engine light that had come on out of no where. I’m a single Dad and had been out with my son. I didn’t have a way to get my truck back to the dealership to be serviced. Darla was so help no where. I’m a single Dad and had been out with my son. I didn’t have a way to get my truck back to the dealership to be serviced. Darla was so helpful, she made a phone call and got my truck back and checked out. More

I actually enjoy having my vehicle getting an oil change! The people at Hall are so nice, everyone has a smile, the service is fast and expert quality.... what else can I say? The people at Hall are so nice, everyone has a smile, the service is fast and expert quality.... what else can I say? More

I’ve had the pleasure of dealing with Miss Holbrook for I’ve had the pleasure of dealing with Miss Holbrook for a couple of years now, and every time her smile and outstanding customer service brightens m I’ve had the pleasure of dealing with Miss Holbrook for a couple of years now, and every time her smile and outstanding customer service brightens my day, which makes it easier for me to come back to Hall Chevrolet Chesapeake’s services in the future. Thank You Lenny C. Frazier More

Came in b/c check engine light. Was informed several areas needed repair. Some of the things (brakes, tires) have had different readings last 4 visits. They went from better to worse to better to worse areas needed repair. Some of the things (brakes, tires) have had different readings last 4 visits. They went from better to worse to better to worse over time without service over the past few years causing me to doubt, mistrust my service advisor. After being told 2 things would cause me to fail inspection (check engine lightcaused by O2 sensor and sway bar link) i agreed to repair them and a few other things. However after repairs began i was informed the mechanic broke the means the O2 sensor attached to y pipe, and i would have to pay an additional 350 - despite it not being broken before he touched it. I asked to speak with manager who told me sometimes these things and i have to accept that. I told him my distrust issue with service and he verified myvreadings have been changing over the years. Bit that he was new and thing sould be better now. In my opinion being told i have tobpay for breakage caused by a mechanic is poor customer service. Then to be told i admit the issues you had wete valid but it was before my tome is poor leadership. I elected to get towed (to get what halls service broke) fixed at another facility because of my concerns the poor customer service and poor leadership would continue. Whrn i arrived to pay, my advisor initially kept trying to charge me for the unfinished service (that which made my vehicle worse). It was only after i asked to speak again to the Service manager that she took off some of the charges. More