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Southern Chevrolet - Service Center

Chesapeake, VA

4.4
805 Reviews

805 Reviews of Southern Chevrolet - Service Center

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June 10, 2024

There price are extremely to high for the average family to afford. Maintenance hours prices are to high. More

by GASTONHC69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Harvell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Southern Chevrolet responded

"GASTONHC69" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 09, 2024

They found the issues and immediately took care of them. I feel safe and confident driving my vehicle again. More

by FIELDS.SHINE2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 08, 2024

Sold me a lemon! This car leaks oil every 9 days. Has not reached out to correct it or take accountability. More

by williamsangelica54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Martinez
Jun 10, 2024 -

Southern Chevrolet responded

Angelica. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 06, 2024

Very friendly service manager and nice waiting area while you wait. Made sure I was in and out More

by JENNIFER@RSCSECURITY.ORG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 06, 2024

The seasoned crew of customer service advisors continue to struggle mightily with slow computers and spotty phones that may or may not receive your calls. I had hoped with the acquisition of Hall Chevrolet More

by MPSAWCHUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 06, 2024

The service dept experience was very good. The folks were very knowledgeable and answered all my questions. More

by JIM78VETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles LeMaire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Southern Chevrolet responded

Great to have you back with us again, James!

June 06, 2024

Had a scheduled appointment for Saturday, vehicle wasn't even looked at until Tuesday. Then was told twice that it had been inspected, but because it was so busy he didn't have time to go over it. But I was More

by DREW.DALE2834
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Jun 10, 2024 -

Southern Chevrolet responded

We value and appreciate your business, Drew. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

June 05, 2024

Serviceman Stephen did an excellent job of taking care of my car and keeping me informed. More

by FREDBATCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 05, 2024

Easy scheduling and drop off. Updates provided on the service, and service team was friendly and knowledgeable. A+ More

by O1DB3N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taren
Jun 10, 2024 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 02, 2024

Great company good service clean facility highly recommend will use again the services written was very helpful and friendly. More

by ROYBOYKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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