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Southern Chevrolet - Service Center

Chesapeake, VA

4.4
1,116 Reviews

1,116 Reviews of Southern Chevrolet - Service Center

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October 02, 2021

This is the worst experience with Chevy that I have ever had. Communication with the customer needs work. More

by Rondiaw2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Kuther, DeeDee Rosalinda
Oct 04, 2021 -

Southern Chevrolet responded

Rondia, thank you for taking the time to speak with our Service Manager, Todd Kuther, about your concerns and for understanding that we are up against some parts issues, as most of the industry is, currently. If we may be of further assistance, please do not hesitate to contact Todd at 757-233-8155. Thank you.

August 31, 2021

Great service. Answered all questions that I asked. Fast and friendly service. A great experience when getting your car serviced although I had to drive a distance from home home. More

by lightenyourloadobx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Seltrecht
Sep 01, 2021 -

Southern Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

August 31, 2021

From the beginning I stood around for a minute or so because all the service representatives were busy with other customers but outside of that my service experience was great. My service advisor took v More

by Marshall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeeDee Rosalinda
August 28, 2021

Hall Chevy is a very good place for me to get my car serviced. The place is always clean and attractive, the service reps very professional, and the work is always appropriate and done RIght the first More

by Buckaroo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Korchak
Aug 31, 2021 -

Southern Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2021

Awesome customer service and clean venue Highly recommend Hall Chevrolet More

by Colorado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa, Ray Korchak
Aug 31, 2021 -

Southern Chevrolet responded

Hi Colorado, thank you so much for your positive comments about Hall Chevrolet Chesapeake! We hope you continue to choose us for all your automotive needs! Take care!

August 25, 2021

They are just more organized than the one I was going to and great service. Also they have great warranty on parts that also keeps me coming back. More

by Norwardj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Seltrecht
Aug 31, 2021 -

Southern Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 25, 2021

Prompt service and great communication! The service went smooth with no issues and excessive waiting. More

by Weparks2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla Holbrook
Aug 31, 2021 -

Southern Chevrolet responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 25, 2021

I needed a repair to my truck and it took them four days to call me back with the estimate. The service dept never answered their phone over the four days or returned my messages. It then took another seven More

by jc_3904
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DeeDee Rosalinda
Sep 16, 2021 -

Southern Chevrolet responded

Thank you for your feedback. Unfortunately, we have been unable to locate any records in our database for the name provided in this review. Our Service Manager, Todd Kuther, would like to speak with you personally regarding your experience. At your convenience, please contact Todd directly at 757-233-8155, or respond to this private message with your full name, a good phone number, and the best time to reach you. We hope to speak with you soon. Thank you.

August 24, 2021

Great customer service by DeeDee! She was very attentive to details and questions. She also seemed to be well educated about the repairs or concerns involving my vehicle. More

by 1981EC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeeDee Rosalinda
Aug 26, 2021 -

Southern Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 23, 2021

I have several concerns that have yet to be discussed regarding my vehicle and the rental info and the lack of communication. It was told my vehicle would be ready after almost a month for a diagnostic a More

by mjackson606
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darla Holbrook, Todd Kuther, Ray Korchak
Aug 30, 2021 -

Southern Chevrolet responded

Thank you for your feedback. It's our understanding that you've spoken with our Service Manager, Todd Kuther, and Body Shop Manager, Sharon Corey, about your experience. We do apologize for any miscommunication on parts and supplement delays throughout the process. With many OEM plants, vendors and suppliers short staffed or experiencing periodic shutdowns, delays are happening more frequently than in the past. Unfortunately, the rental policy is through your insurance provider and not something we are able to control. If we may be of further assistance, please do not hesitate to contact Sharon Corey at 757.963.0911. Thank you.

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