Southern Chevrolet - Service Center

Good experience with this visit to the dealership for the first time since the new leadership first time since the new leadership More

I have always had great service at your dealership, but this time I was not pleased. Once they completed the job, my vehicle was parked in the lot for me to find, instead of parking it by the door. Your di this time I was not pleased. Once they completed the job, my vehicle was parked in the lot for me to find, instead of parking it by the door. Your diagnosis testing extremely high, so when I left your place of business and went to another shop. More

Diagnostics were done, but panel was left off my car when I picked it up. I picked it up. More

So far this dealership has lived up to exactly everything that they said they would that they said they would More

I took my vehicle to this location for service and it was the worst decision I could have made. The customer service was horrible. The service director, Todd, is rude and unprofessional. He runs a crooked the worst decision I could have made. The customer service was horrible. The service director, Todd, is rude and unprofessional. He runs a crooked department and has his technicians intentionally damaging parts on your vehicle so they can replace them. Do not take your vehicle to this dealership for service. This dealership, especially the service department needs to be investigated as they are using illegal and dishonest practices to make money. More

Easy to drop great customer service and support. Kept me updated on the progress of my repairs. Kept me updated on the progress of my repairs. More

Absolutely amazing customer service! I purchased a vehicle from Jeremy about 8 years ago, moved away and now I'm back. When my truck (purchased elsewhere) needed service I drive 1.5 hour I purchased a vehicle from Jeremy about 8 years ago, moved away and now I'm back. When my truck (purchased elsewhere) needed service I drive 1.5 hours just to see them! More

Professional, reliable, does the job right the first time. Service Supreme. Jobs are done neatly! time. Service Supreme. Jobs are done neatly! More

Horrible communication and no customer service. Dropped vehicle off July 12, 2023, for a 7:45am appointment on July 13, 2023. Received text message when repair order opened at 7:53am July 13, 2023 Dropped vehicle off July 12, 2023, for a 7:45am appointment on July 13, 2023. Received text message when repair order opened at 7:53am July 13, 2023. At 10:56am, text Adam for an update, but did not receive a response until 12:22pm, “Tech is looking at your vehicle. He has not given me an answer yet. As soon as he does, I will let you know.” I texted again at 2:20pm for an update with no response. I called the number he texts from around 3:30pm and left a voicemail. At 4:17pm I called the 877 number and Adam picked up that line. He informed me the tech had not updated the notes and he was going to go into the shop to see what was going on. At that time, I was told the tech had to wait on shop foreman to test brake booster. I finally received a text at 5:03pm with the recommendations for my car and a call. I approved the repairs to be done. The parts were not ordered until Friday, which means they were not delivered until Saturday. I continuously called Saturday for an update and finally went to dealership only to find out Adam was not working, and nobody was notified to call me when the car was done. On top of this, Adam was told I needed the vehicle back as soon as possible for work. I was informed I could get a one-day rental through the warranty company, but I would have to pay the difference in what Hall charges vs what they pay, which I have never had a dealership charge a customer the difference. This was my first and last experience with Hall. When I picked up my car, Calvin was great in helping me. More

So happy to longer go here. I went in for a check engine light and was advised it was a sensor - about 300-400. After most of the day I was advised more things were found and I went in for a check engine light and was advised it was a sensor - about 300-400. After most of the day I was advised more things were found and now the bill would be closer to 1500. I figure not a big issue, safety first. Then I got a call near the end of the day that when removing my sensor they broke something and I was looking at another 1500 to replace it. "They broke something" while it was in their care! I was told it sometimes happens and they were not at fault and I needed to have the work done. I asked them to stop all work, I would pay what had already been done, but stop what had not yet been started and to please put my car back together and I would have my car towed elsewhere. The mechanic I had to towed to, agreed yes, sometimes, when removing this part if the mechanic "is not careful" they can break something. He said he would never charge for a part HE broke and was amazed the car service center would even suggest it. I am VERY glad to leave this place and never return. I felt .. violated. BTW, since I always work to keep my auto in tip-top shape, I have been glad to much more than this dealer tried to get from me in one setting. So sorry for anyone that has to go here for service. More