Southern Chevrolet

On 3/8, I took my 2017 Cadillac XT5 to the dealership for service due to a running fan noise and a check engine light. After inspection, they determined the thermostat was stuck open and needed replacement, service due to a running fan noise and a check engine light. After inspection, they determined the thermostat was stuck open and needed replacement, which I agreed to. I was notified on 3/11 that the repair was complete, but later that evening, I noticed pink fluid leaking in my driveway. I returned the vehicle to the dealership, where they found a crack in the intel pipe unit housing the thermostat. They replaced the part, tested it, and returned the vehicle to me the next day. However, I soon discovered another active coolant leak, sent a video to my service advisor, and brought the car back again. This time, they provided a rental and determined the issue was due to untightened bolts. The shop foreman made the necessary repairs, and I was notified on 3/14 that my car was finally ready. While Matthew Surles provided excellent customer service, the repeated service issues have significantly lowered my trust in this dealership for future repairs. More

Don’t know Todd Kruther Treated very well David Compton was very helpful and easy to deal with was very helpful and easy to deal with More

Southern is a game changer. Great service at point of sale and service has been spectacular. I now bring both my vehicles to Southern for service. Great job and fast, easy, serv Great service at point of sale and service has been spectacular. I now bring both my vehicles to Southern for service. Great job and fast, easy, service experience. More

It was a very nice meeting with the person that helped me and they did the job in a very timely manner and everyone seemed very professional me and they did the job in a very timely manner and everyone seemed very professional More

I have always received quality work completed on my my car. I trust your business, & Dee Dee,herself has always given me competent, conscientious & top quality knowledgeable customer service! She is top s car. I trust your business, & Dee Dee,herself has always given me competent, conscientious & top quality knowledgeable customer service! She is top shelf with customer service! More

Great service. Timely and thorough services where I was kept informed throughout the process. The prices were defined before service was provided Timely and thorough services where I was kept informed throughout the process. The prices were defined before service was provided More

Steven in Express Services, Provide number one customer service. He ensures you are aware of the service that you’re asked for or were performed service. He ensures you are aware of the service that you’re asked for or were performed More

Friendly Service Team. Establishment was very clean. Had an afternoon appointment they had an earlier one and called to see if I wanted it. I can't thank the service team e Establishment was very clean. Had an afternoon appointment they had an earlier one and called to see if I wanted it. I can't thank the service team enough for getting me in and out so quickly. More

Very pleased at how quickly they got me in and took care of our issues. Everyone was very pleasant; great experience; hoping the fix worked. of our issues. Everyone was very pleasant; great experience; hoping the fix worked. More

I purchased a car back in November. Upon picking it up, there were *numerous* issues wrong with it that were not disclosed prior to purchasing. I brought the car into service to get sai Upon picking it up, there were *numerous* issues wrong with it that were not disclosed prior to purchasing. I brought the car into service to get said issues fixed, and they had it in the shop for a little under 4 weeks. Upon getting the call that the car was ready, after picking it up, several issues mentioned were not fixed. It has been impossible to get ahold of someone, and I know someone who works for Southern. They haven't been returning his calls/texts, either. I'm now stuck with a vehicle with several issues that I'll have to pay out of pocket for. It's ridiculous. More