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Southern Buick GMC Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
3.9
532 Reviews
Southern Buick GMC-Virginia Beach has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Virginia Beach, Norfolk and the Eastern Shore. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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2375 Virginia Beach Blvd,

Virginia Beach, VA

23454

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Showing 532 reviews

February 24, 2024

I took my vehicle in for an oil change and to get a piece of my dash changed. Who ever ordered the part did not read that they are going to break my main on screen when they try to replace it. Thankfully I h More

by mgpayne94
Recommend Dealer
No
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February 21, 2024

After a couple of bad customer service, I think the dealer is working hard on it. More

by TRIXDC929
Recommend Dealer
Yes
Employees Worked With
Breahnna Hall was my service advisor
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Jul 03, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 21, 2024

Always quick and courteous Always calls for recommendations and suggestions. Always goes the extra mile to help and always calls when vehicle is ready! More

by CSCHNEIDER184
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 22, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 20, 2024

Quick easy simple Employees and service people were courteous and to the point and got me out in a timely manner More

by BLIDDY12
Recommend Dealer
Yes
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Feb 21, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 14, 2024

I have called about 5-6 times leaving 2-3 voice mails when my car was in the shop for over a week, and I never got a call back about my vehicle. I got a call back 2-3 days after my last call saying that More

by Briantimbo
Recommend Dealer
No
Employees Worked With
Scott Easton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Easton
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Feb 14, 2024 -

Southern Buick GMC Virginia Beach responded

Brian. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

February 14, 2024

These employees met me right away and took care of my business in dealing with a recall. And confirmed the process necessary More

by MSVOLK25
Recommend Dealer
Yes
Employees Worked With
Ashley and, I think, Gina?
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Feb 15, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 12, 2024

Ok Nope I went for the inspection Should have water available but I did not see any More

by Depalmer
Recommend Dealer
Yes
Employees Worked With
RT
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Feb 13, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to provide us with this feedback.

February 12, 2024

Mike has great customer service skills, is knowlegable, and typically responsive. Due to staffing shortages, it was difficult to get updates on my vehicle which ended up being at the dealership for two day More

by TKBHASIN
Recommend Dealer
Yes
Employees Worked With
Mike
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Feb 13, 2024 -

Southern Buick GMC Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

February 12, 2024

Overall great experience, David was very friendly and helpful and the work was done quickly. More

by 4MYROTT
Recommend Dealer
Yes
Employees Worked With
David Silva
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Feb 13, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 12, 2024

It was good and got work done quickly The staff was very kind and helpful More

by GLC1061
Recommend Dealer
Yes
Employees Worked With
Robin
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Feb 13, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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