Southern Buick GMC Virginia Beach

Blatant Lies Terrible, shady, lying business practices. Told me the truck I was looking at recently sold. It was located at GMC Greenbriar. Tried to offer me same Terrible, shady, lying business practices. Told me the truck I was looking at recently sold. It was located at GMC Greenbriar. Tried to offer me same negotiated price for $6K MSRP cheaper truck on THEIR lot, like they were doing me a deal . Then low-balled my trade-in, so I left. Worst part is, I found out later the original truck at GMC Greenbriar hadn't even sold! They blatantly lied and tried to sucker me! Makes me sick and they should be ashamed. Amanda the Internet Sales Manager and Brad the manager were the two biggest liars who tried to pull off this shady con move after a week of negotiations. Go elsewhere! More

Pissed Customer I bought my kia sorenta on December 22, 2016 not one problem with the salesperson Bailey, good salesperson so i thought on January 31, i text Bailey t I bought my kia sorenta on December 22, 2016 not one problem with the salesperson Bailey, good salesperson so i thought on January 31, i text Bailey to let her know i had a slow leak in my tire and that i went to a local tire place to get the tire fixed but the tires had locks on them and that the gentleman couldn't fixed my tire without the wheel lock key, i was told i bought a used vehicle so it's as is, well i talked to the sevice department and i was transferred about six times between departments until i talked to Lori in the service department she told me everything would be taken care of and to come to the service department and ask for her on February 1, 2017. I left work in Portsmouth and made it to lynhaven Kia i spoke with lori she gave me a wheel lock kit, Lori told me on the phone they would take care of it so i assumed they would change my tire and find out the problem, but i was wrong, so i had to drive back to Portsmouth on a half flat tire, i took it back to the local tire place and come to find out this was the wrong kit, they gave me a wheel lock set, i didn't need a wheel lock set, the wheels were already locked i needed the tool to unlock the wheels. They didn't listen to me so now o habe a wheel lock set o dont need. All i wanted was to get my tire fixed thats all, they really gave me a bad taste in my mouth i will never recommend any body to buy a car from this dealership.i have the Southern Hospitality buyers program warranty as well as a limited warranty, but if i would've broke down on the side of the road or the tire burst on me they would've sent a tow truck to change the tire, well my question is why couldn't they just change my tire instead of giving me the run around. One Pissed Customer. More

Worst customer service ever We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you c We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you can away from the service department!!!! I have had multiple issues with our 2nd car (also a Kia) that have been going on for 6 months and are still waiting on resolve. Multiple calls went unanswered, I had to wait for 5 hours with 2 small children for my car to get "looked at". After all that time they did nothing to fix the car but said they needed to schedule a time to work on it. I have had not one positive experience with their service department. They are not helpful or organized in the least. Such rude business practice to not return phone calls when you are in need of your car being fixed so you can use it. Not sure why we purchased our new Kia here but I instantly regretted it. More

MY SALEMAN WAS SPECTACULAR. I WAS IN DIRE NEED OF A VEHICLE. I FOUND THIS WONDERFUL MAN WHO WORKED VERY HARD TO FIND ME A VEHIICLE. I WAS LOOKING FOR A SUV. IFOUND A KIA SOUL WI I WAS IN DIRE NEED OF A VEHICLE. I FOUND THIS WONDERFUL MAN WHO WORKED VERY HARD TO FIND ME A VEHIICLE. I WAS LOOKING FOR A SUV. IFOUND A KIA SOUL WITH THE HELP OF NOEL AYALA. SO OVER JOYED WITH MY NEW 2016 KIA SOUL NOEL WAS DILIGENTLY FINDING ME A CAR. IT'S MY FIRST BRAND NEW AND I THANK NOEL AYALA. More

Service department is terrible I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address a6e2tech@yahoo.com because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern! More

Great buying process by Jason s!!! My husband and I came in with a tight budget but needed to get out of a two door civic before our baby was born. Jason worked well beyond what was nee My husband and I came in with a tight budget but needed to get out of a two door civic before our baby was born. Jason worked well beyond what was needed and got us into an Suv in our price range within just a few days. We would recommend him to everyone!! We couldn't be happier with our purchase More

service 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. Howeve 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. However this one on Lynhaven I called 3 days in a row trying to get an oil change and can never get an answer. I leave messages and never get called back. So I have to go to Greenbrier GMC just. Because can't seem to get help from this one. More

WAITING IN SUSPENSE Mr.Sterrick is what this dealership is all about and making you feel welcoming, like family. He is patient, understanding also positive and funny. He Mr.Sterrick is what this dealership is all about and making you feel welcoming, like family. He is patient, understanding also positive and funny. He is about his business More

Great car buying experience!!!! I just purchased my first new but used 2013 Hyundei Accent. I love it! My sales man, Sterrick Frasier was the best and most patient guy to work with. I just purchased my first new but used 2013 Hyundei Accent. I love it! My sales man, Sterrick Frasier was the best and most patient guy to work with. He got me the best deal and the lowest monthly payments on the vehicle. I also purchased a package that covers the under carriage on the car and a paint sealent and seat protectment. The lady I spoke with about the package was just as friendly. This was an easy process due to the knowledgable staff. Thank you to all the staff who helped me purchase my car and thank you Kia which had great great deals!!! -Angie Virginia Beach, Va More

"Easiest GMC Truck purchase ever" I was looking for a new truck and found a brand new 2015 GMC Sierra 2500 HD on their website for their new GMC dealership there. The description of th I was looking for a new truck and found a brand new 2015 GMC Sierra 2500 HD on their website for their new GMC dealership there. The description of this truck seemed to be what I was looking for and when I went to look at it, I found what I wanted. I was introduced to Todd who is their truck specialist. He showed me several trucks but when I explained to him what I was looking for along with the "must haves" and the "can do with outs" and found the truck I liked, he said "Let's go for a drive" and did not try to steer me towards a truck I didn't want. I've dealt with several sales persons at different dealerships over the years and I can definitely say he has been the easiest person to work with. I will definitely recommend friends to come see him for their next truck or SUV purchase. Also, the sales team really worked hard to get me at the price I was willing to pay without a bunch of hassle. More