Southern Buick GMC Virginia Beach

Impossible to get a human, in service department, on the phone. This service department is severely undermanned and I think the management is about the worst I've ever experienced. I will continue to deal phone. This service department is severely undermanned and I think the management is about the worst I've ever experienced. I will continue to deal with the issues in service so long as my warranty is still in effect but not after. I will NEVER do business with these people again! I'd recommend you stay away from this place, More

I have ALWAYS experienced an elevated level of professionalism; attention to detail; and a general attitude of "customer service first!" throughout the Service center. This experience merely reinf professionalism; attention to detail; and a general attitude of "customer service first!" throughout the Service center. This experience merely reinforced this! More

Once they make the “sale,” (used loosely bc they “voided” our contract 3 weeks later due to an error on their part and have yet to fix 2+ weeks later) they are absolute trash. No communication, no response, our contract 3 weeks later due to an error on their part and have yet to fix 2+ weeks later) they are absolute trash. No communication, no response, incompetent. Routed us thru about 7 diff people and every single one telling us something diff then stops responding. Worst dealer I’ve ever dealt with in buying over 10 vehicles over 15 yrs. More

They are very friendly and answer all of my questions thoroughly. Wesley has been extremely helpful on many instances with getting the job done and getting me back on the road quickly. I work nights and thoroughly. Wesley has been extremely helpful on many instances with getting the job done and getting me back on the road quickly. I work nights and it is difficult to get things done in the daytime. Wesley always makes it work. Thank you again. Daundee Limon More

I was told the service would take approx 2 hours. 4 hours 45 min later it was ready. The price was 1100$ but the cashier asked me to sign ppw stating 1535$ but was told that was not the actual amount 4 hours 45 min later it was ready. The price was 1100$ but the cashier asked me to sign ppw stating 1535$ but was told that was not the actual amount More

First of all, no one answers the phone in the service dept so I actually got in my car and drove down there. I brought my Buick in for an oil and filter change and state inspection , it didn’t pass state dept so I actually got in my car and drove down there. I brought my Buick in for an oil and filter change and state inspection , it didn’t pass state inspection so I left the car there for the work to be done. I had to arrange for a friend to pick me up. I was told that the part would come in the next day and my car would be fixed but the part wasn’t in for 2 more days. I was never called and given an update. My car was brought in there on 4/22/24 and was delivered to my home on 4/26/24. I realize that there is a shortage of workers but not being to get a live person on the phone isn’t good. The last thing is that when I gave my payment information on the phone, I was told that a receipt would be put in my glove box, that didn’t happen. I called the service dept and the cashier dept . I spoke to the service dept and was told that he can’t mail me one but would send it to my email, that didn’t happen. The cashier never called me back. More

The service was outstanding. RT kept me informed of parts/labor/price and when service would be done. He notified me of any additional repairs. Work done in a timely manner. RT kept me informed of parts/labor/price and when service would be done. He notified me of any additional repairs. Work done in a timely manner. The entire transaction was done professionally, courteously with customer service in mind. Thank you RT for a job well done! More

Come in for an oil change and it was finished ahead of time. Dave in service was absolutely fantastic and very much about providing excellent customer service. I was very happy with how the service was de time. Dave in service was absolutely fantastic and very much about providing excellent customer service. I was very happy with how the service was delivered. More

Highly recommend! Mike provided me with the best service and made sure I was good to go! Mike provided me with the best service and made sure I was good to go! More

The service was pleasant and the staff was sure to keep me updated every step of the way. JT and the 2 ladies in front were very helpful. me updated every step of the way. JT and the 2 ladies in front were very helpful. More