Southern Buick GMC Virginia Beach

Fantastic Experience I had an awesome experience with this dealership, they were professional from start to finish and I would highly recommend doing business with them! T I had an awesome experience with this dealership, they were professional from start to finish and I would highly recommend doing business with them! They were really attentive to what we were looking for and worked out a great deal on the vehicle we purchased ! More

Part of the Family For Southern I am an adopted Perry Buick customer. From our first encounter service representative Carlos made us feel like long time part of the Sou For Southern I am an adopted Perry Buick customer. From our first encounter service representative Carlos made us feel like long time part of the Southern family. He truly went out of is way to help us in any way he could with our desperate situation. Adam Waranch was particularly helpful in acquiring substitute transportation while our car was being repaired. When the time comes for a new car we look forward to working with him. More

Above exceptional When going into service was greeted well and taking care of immediately.. Was treated fairly, treated like family and was understood.. Tracy was my re When going into service was greeted well and taking care of immediately.. Was treated fairly, treated like family and was understood.. Tracy was my rep. and she went above and beyond with customer service in helping me receive a rental car. She was exceptionally nice. She also helped getting my parts covered by my warranty company More

Excellent Service!! I have never had great service by any other dealership. The team took good care of me and my family. TJ and Chris were great in helping us find a gr I have never had great service by any other dealership. The team took good care of me and my family. TJ and Chris were great in helping us find a great vehicle. More

Attentivenesss is a Plus!! Matt is who you should see when you visit Southern Kia Lynnhaven! Timing could have not been better. Matt was not Pushy or too Aggressive at all as a Matt is who you should see when you visit Southern Kia Lynnhaven! Timing could have not been better. Matt was not Pushy or too Aggressive at all as a salesperson. He allowed me to walk around without being interrupted while doing so. He stayed near and answered all questions without hesitation and also knew history regarding the company which was impressive If I may say. I am very happy with Kia Optima. Thank You for the SOUTHERN hospitality! More

Purchased a new vehicle TJ was very professional and very courteous! We had spoken on the phone a couple of times and he understood exactly how we wanted to do business and T TJ was very professional and very courteous! We had spoken on the phone a couple of times and he understood exactly how we wanted to do business and TJ made it happen exactly like he said it would. He was very efficient and very effective with us. More

Go somewhere else Never. Ever. Again. I will go out of my way to have my vehicle serviced elsewhere. I had a leak in my AC system. My regular mechanic could not do the Never. Ever. Again. I will go out of my way to have my vehicle serviced elsewhere. I had a leak in my AC system. My regular mechanic could not do the job because GMC made sure you needed a GMC only tool to wefix the problem. I had a drop off appt for 8:30 on a Monday. Just got my car back today, Saturday. Never looked at my car til Tuesday. Did not tell me the part would not arrive until Friday. That is 3 days I could have had my car while waiting for the part. Sat there. Doing nothing. ASOLUTELY NO COMMUNICATION, ZERO CUSTOMER SERVICE, throughout the whole process. Had to keep calling. Never even called me when it was completed. Plus the job cost me at least $1,000 more than it would have somewhere else. I also asked them to look at a recall part that they replace awhile back that isn't working correctly and hasn't since day ONE. They don't have record that they fixed it. Of course they found other issues while it was there too. Those declined issues were not on my invoice. This place is a joke. Don't cause yourself unnecessary frustration. Go anywhere else. More

No customer service Terrible service since day one! Every time I try to have my car serviced it is a complete hassle. I've bought many cars from southern and they will ne Terrible service since day one! Every time I try to have my car serviced it is a complete hassle. I've bought many cars from southern and they will never change. Due to the lack of customer service this is my last. More

Bad Car Buying Experience Purchased a new 2017 Silver Sportage EX. I ran a carfax report and car had been in an accident. It was not disclosed to me at the time of purchase. De Purchased a new 2017 Silver Sportage EX. I ran a carfax report and car had been in an accident. It was not disclosed to me at the time of purchase. Dealership stated they didn't know car was in an accident. I took car back for a full refund. Car is back on website for sale. Buyer beware! More

Horrible Apparently my credit score of 744 was not good enough for them. The finance guy, Brad, tried to play it down. The guy is the worst. I have since told Apparently my credit score of 744 was not good enough for them. The finance guy, Brad, tried to play it down. The guy is the worst. I have since told 4 people not to go there because of him. Total scam artists. DO NOT GO THERE!!! More