Southern Buick GMC Virginia Beach

Horrible I have never had such a horrible time at a service dept and I have had over 10 vehicles. There is no communication I had to call in twice to get the s I have never had such a horrible time at a service dept and I have had over 10 vehicles. There is no communication I had to call in twice to get the status of my vehicle. I had an appt at 7:30am and I called around 4 to find out the status to find out it just made it to the rails and that they were just looking at it. Then I call back 45 mins later to be told she would call me back. Calls me back to give me this long list of things that needs to be done over $2500 worth of work. I advised I would take it somewhere else and get a quote. Took it to another GMC and they didn’t see any of those issues. They saw something else and cost is about $700. Word of advice if they quote you on something take it somewhere else or just don’t go there to begin with. From other reviews I see this is normal for them to give you an extremely high quote for repairs or tell you it’s one thing when it really something else. DO NOT GO HERE More

Fantastic Experience I had an awesome experience with this dealership, they were professional from start to finish and I would highly recommend doing business with them! T I had an awesome experience with this dealership, they were professional from start to finish and I would highly recommend doing business with them! They were really attentive to what we were looking for and worked out a great deal on the vehicle we purchased ! More

Part of the Family For Southern I am an adopted Perry Buick customer. From our first encounter service representative Carlos made us feel like long time part of the Sou For Southern I am an adopted Perry Buick customer. From our first encounter service representative Carlos made us feel like long time part of the Southern family. He truly went out of is way to help us in any way he could with our desperate situation. Adam Waranch was particularly helpful in acquiring substitute transportation while our car was being repaired. When the time comes for a new car we look forward to working with him. More

Above exceptional When going into service was greeted well and taking care of immediately.. Was treated fairly, treated like family and was understood.. Tracy was my re When going into service was greeted well and taking care of immediately.. Was treated fairly, treated like family and was understood.. Tracy was my rep. and she went above and beyond with customer service in helping me receive a rental car. She was exceptionally nice. She also helped getting my parts covered by my warranty company More

Excellent Service!! I have never had great service by any other dealership. The team took good care of me and my family. TJ and Chris were great in helping us find a gr I have never had great service by any other dealership. The team took good care of me and my family. TJ and Chris were great in helping us find a great vehicle. More

Attentivenesss is a Plus!! Matt is who you should see when you visit Southern Kia Lynnhaven! Timing could have not been better. Matt was not Pushy or too Aggressive at all as a Matt is who you should see when you visit Southern Kia Lynnhaven! Timing could have not been better. Matt was not Pushy or too Aggressive at all as a salesperson. He allowed me to walk around without being interrupted while doing so. He stayed near and answered all questions without hesitation and also knew history regarding the company which was impressive If I may say. I am very happy with Kia Optima. Thank You for the SOUTHERN hospitality! More

Purchased a new vehicle TJ was very professional and very courteous! We had spoken on the phone a couple of times and he understood exactly how we wanted to do business and T TJ was very professional and very courteous! We had spoken on the phone a couple of times and he understood exactly how we wanted to do business and TJ made it happen exactly like he said it would. He was very efficient and very effective with us. More

Go somewhere else Never. Ever. Again. I will go out of my way to have my vehicle serviced elsewhere. I had a leak in my AC system. My regular mechanic could not do the Never. Ever. Again. I will go out of my way to have my vehicle serviced elsewhere. I had a leak in my AC system. My regular mechanic could not do the job because GMC made sure you needed a GMC only tool to wefix the problem. I had a drop off appt for 8:30 on a Monday. Just got my car back today, Saturday. Never looked at my car til Tuesday. Did not tell me the part would not arrive until Friday. That is 3 days I could have had my car while waiting for the part. Sat there. Doing nothing. ASOLUTELY NO COMMUNICATION, ZERO CUSTOMER SERVICE, throughout the whole process. Had to keep calling. Never even called me when it was completed. Plus the job cost me at least $1,000 more than it would have somewhere else. I also asked them to look at a recall part that they replace awhile back that isn't working correctly and hasn't since day ONE. They don't have record that they fixed it. Of course they found other issues while it was there too. Those declined issues were not on my invoice. This place is a joke. Don't cause yourself unnecessary frustration. Go anywhere else. More

No customer service Terrible service since day one! Every time I try to have my car serviced it is a complete hassle. I've bought many cars from southern and they will ne Terrible service since day one! Every time I try to have my car serviced it is a complete hassle. I've bought many cars from southern and they will never change. Due to the lack of customer service this is my last. More