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Southern Buick GMC Virginia Beach
Virginia Beach, VA
532 Reviews
Southern Buick GMC-Virginia Beach has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Virginia Beach, Norfolk and the Eastern Shore. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 532 reviews
August 01, 2018
Prompt, reliable, trustworthy, polite and courteous service! This dealership has Amazing, polite customer service members, Always have a great atmosphere with a clean and peaceful ,comfortable waiting area alo This dealership has Amazing, polite customer service members, Always have a great atmosphere with a clean and peaceful ,comfortable waiting area along with speedy reliable service repairs. Your wait time is always explained by courteous representatives that inform you while waiting for your vehicle return. More
by LENOWIG2
Verified CustomerEmployees Worked With
Mike Baine, Nick Davis
July 31, 2018
Good service personnel. Friendly and knowledgeable service representative. Kept me up to date and informed about the progress of my vehicle. Comfortable and clean service wai Friendly and knowledgeable service representative. Kept me up to date and informed about the progress of my vehicle. Comfortable and clean service waiting area. Will continue using this facility. More
by SUP9
Employees Worked With
July 31, 2018
Will buy here again I have nothing negative to say about my visit. I do have some disappointment in the convenience items I think GMC should include in their trucks; cen I have nothing negative to say about my visit. I do have some disappointment in the convenience items I think GMC should include in their trucks; center console tray. They ahould include that and not make a buyer purchase it. More
by INFIDEL733
Employees Worked With
Sterrick Frasier
July 30, 2018
Winnow Davis All great people went out there way to make sure I recieved great service and felt comfortable with the purchase. I would recommend them to everyone All great people went out there way to make sure I recieved great service and felt comfortable with the purchase. I would recommend them to everyone More
by WENDDAV
Employees Worked With
Shane and Tina and Larry and Nick all great. , Johnnie Jordan
July 30, 2018
Great staff Staff always takes the extra minute to fully discuss problem and resolution. The flexibility and courtesy of the GMC service department is a model th Staff always takes the extra minute to fully discuss problem and resolution. The flexibility and courtesy of the GMC service department is a model that all others should try to replicate. More
by MRDABBS
July 30, 2018
Slow service I made an appointment for early in the morning thinking that I would avoid a crowd and it still took two and a half hours for an oil and and an inspec I made an appointment for early in the morning thinking that I would avoid a crowd and it still took two and a half hours for an oil and and an inspection sticker. More
by KMROUSH
Employees Worked With
Don’t remember an names
July 29, 2018
Running boards installed Took longer than expected. Loaner car was arranged for us to use. Expected the job to be done in one day, however it took a day and a half. Adam, o Took longer than expected. Loaner car was arranged for us to use. Expected the job to be done in one day, however it took a day and a half. Adam, our salesman, has arranged for us to bring our Enclave back to get a car wash and gas fill up for our inconvenience. Appreciate his effort to keep us happy. More
by JAMES.KENNEDY21
Employees Worked With
Adam Waranch
July 28, 2018
GPS anntena Hate to pay for something that was fixed under warranty and a year later I paid almost 55 dallors for same repair. Are we just fix it temporarily unti Hate to pay for something that was fixed under warranty and a year later I paid almost 55 dallors for same repair. Are we just fix it temporarily until out of warranty,or is it just who cares the god ola mighty dallors More
by FISHHOOKS1
Employees Worked With
July 28, 2018
still under warentty it should not take all day to inspect a 2 yr old car. we take it to the dealer because its a service that was included with the sale, but if you are g it should not take all day to inspect a 2 yr old car. we take it to the dealer because its a service that was included with the sale, but if you are going to tie the vehical up all day for something so simple,.... doesn't out weigh the savings, ill find a location more convenient More
by jeniferkb
Employees Worked With
don't know any names
July 28, 2018
Bad expereince from start to finish 1. Had a 9:30 appointment and when I arrived was told it would be at least 1.5 hours because there were 2 people in front of me. Why do you schedule 1. Had a 9:30 appointment and when I arrived was told it would be at least 1.5 hours because there were 2 people in front of me. Why do you schedule someone when you can't accommodate them. All said and done, I was there for 2.5 hours. 2. I had a coupon for a free oil change. When checking out the cashier stated that it was only good up to 5 quarts and mine took 8 so I had to pay for the additional 3. 8??? That is so interesting since my truck only takes 6!!! After speaking with a couple people they apologized as a "billing error". Nice try on trying to scam someone. 3. I also got my tires rotated. I had a coupon for this and when checking in I was assured I could use both coupons. Well...the cashier stated that I couldn't. I had her call my advisor who told her that she said I could and she would speak with a manager to just charge me appropriately. The cashier was very snippy with the advisor about not doing it until the manager "actually apporved it". This was an exchange between them that shouldn't happen in front of customers. I then had to wait for another 15 minutes to get the manager's approval. 4. When leaving I noticed oil on my seat and my floor mats. There was no way I was going back in there to address this after the time and issues I already had so I just had it cleaned myself. I had numerous issues last year with the Southern dealership in Chesapeake and now this. I will never go to a Southern dealership again and will definitely make sure no one I know does. More
by WMae
Employees Worked With
Don't remember names, service advisor and cashier (and guy sitting behind cashier)
