Southern Buick GMC Virginia Beach

Good service personnel. Friendly and knowledgeable service representative. Kept me up to date and informed about the progress of my vehicle. Comfortable and clean service wai Friendly and knowledgeable service representative. Kept me up to date and informed about the progress of my vehicle. Comfortable and clean service waiting area. Will continue using this facility. More

Will buy here again I have nothing negative to say about my visit. I do have some disappointment in the convenience items I think GMC should include in their trucks; cen I have nothing negative to say about my visit. I do have some disappointment in the convenience items I think GMC should include in their trucks; center console tray. They ahould include that and not make a buyer purchase it. More

Winnow Davis All great people went out there way to make sure I recieved great service and felt comfortable with the purchase. I would recommend them to everyone All great people went out there way to make sure I recieved great service and felt comfortable with the purchase. I would recommend them to everyone More

Great staff Staff always takes the extra minute to fully discuss problem and resolution. The flexibility and courtesy of the GMC service department is a model th Staff always takes the extra minute to fully discuss problem and resolution. The flexibility and courtesy of the GMC service department is a model that all others should try to replicate. More

Slow service I made an appointment for early in the morning thinking that I would avoid a crowd and it still took two and a half hours for an oil and and an inspec I made an appointment for early in the morning thinking that I would avoid a crowd and it still took two and a half hours for an oil and and an inspection sticker. More

Running boards installed Took longer than expected. Loaner car was arranged for us to use. Expected the job to be done in one day, however it took a day and a half. Adam, o Took longer than expected. Loaner car was arranged for us to use. Expected the job to be done in one day, however it took a day and a half. Adam, our salesman, has arranged for us to bring our Enclave back to get a car wash and gas fill up for our inconvenience. Appreciate his effort to keep us happy. More

still under warentty it should not take all day to inspect a 2 yr old car. we take it to the dealer because its a service that was included with the sale, but if you are g it should not take all day to inspect a 2 yr old car. we take it to the dealer because its a service that was included with the sale, but if you are going to tie the vehical up all day for something so simple,.... doesn't out weigh the savings, ill find a location more convenient More

Horrible I have never had such a horrible time at a service dept and I have had over 10 vehicles. There is no communication I had to call in twice to get the s I have never had such a horrible time at a service dept and I have had over 10 vehicles. There is no communication I had to call in twice to get the status of my vehicle. I had an appt at 7:30am and I called around 4 to find out the status to find out it just made it to the rails and that they were just looking at it. Then I call back 45 mins later to be told she would call me back. Calls me back to give me this long list of things that needs to be done over $2500 worth of work. I advised I would take it somewhere else and get a quote. Took it to another GMC and they didn’t see any of those issues. They saw something else and cost is about $700. Word of advice if they quote you on something take it somewhere else or just don’t go there to begin with. From other reviews I see this is normal for them to give you an extremely high quote for repairs or tell you it’s one thing when it really something else. DO NOT GO HERE More