Southern Buick GMC Virginia Beach

Service was never started Had recommended warranty work after a state inspection. Part had to be ordered, so we scheduled a 0700 saturday appointment once the part aririved. Had recommended warranty work after a state inspection. Part had to be ordered, so we scheduled a 0700 saturday appointment once the part aririved. I got to the department at around 0700, and told Carlos that I would be waiting, but if I left I would tell him. He estimated to the work would take 4 hours, but since i was waiting he would try to get it completed. I ended up having my wife pick me up about 2 hours into the wait, and told Carlos I would wait for the call. At 1100 we ended up back at the dealership to just get an update. After 4 hours, the work had NOT even began. Now I get the same comments about how they know this isn’t good, but they are making changes and trying to do better. Because I couldn’t do without the car for the weekend, I have another appointment to try and get the work done. By far the worst service department with regards to scheduling service, and getting service done in an appropriate amount of time. More

Excellent Come out and see for yourselves. You wont regret it.:) Great staff with true Southern hospitality. I truly recommend this dealership and will be back Come out and see for yourselves. You wont regret it.:) Great staff with true Southern hospitality. I truly recommend this dealership and will be back there again in the future. More

Flooded car My car flooded so I took it to the service department. Instead of replacing my carpet/ seats they shampood them and put them right back in. So now I'm My car flooded so I took it to the service department. Instead of replacing my carpet/ seats they shampood them and put them right back in. So now I'm still stuck with the whole mildew smell. More

Great Service Dept Carlos is amazing that’s all I can say ! Tammie is right behind him in the service department you guys just retained a client that was going down the Carlos is amazing that’s all I can say ! Tammie is right behind him in the service department you guys just retained a client that was going down the street from you all for the last 20 years which speaks highly of your service department because I’m not an easy client to obtain! More

Great Experience Johnie was super helpful. We got the exact vehicle we wanted at a price we were comfortable with. I would definitely recommend this dealer and dealers Johnie was super helpful. We got the exact vehicle we wanted at a price we were comfortable with. I would definitely recommend this dealer and dealership to my friends and family for the short amount of time, the great price and the quality of service. More

Very happy customer I was impressed throughout my dealings with this dealership. Everyone was courteous, as they all came by TJ Caforio's office and introduced themselve I was impressed throughout my dealings with this dealership. Everyone was courteous, as they all came by TJ Caforio's office and introduced themselves to me, that if I needed anything, to please ask and let them know. TJ asked me continuously if I had further questions or if he could do anything further to help me, or if I didn't understand anything, to let him know. Then we took a look at the car, it was black inside and out. I explained I did not want black interior, too hot and it shows everything. We went back to his office and TJ found a white Kia Rio with grey interior. May I say, it is sharp looking. The car was delivered, I anxiously came in, loved the car, we looked over the figures carefully, finalized everything and walla, I got the exact car I wanted. I love it. My next car I get will be at this dealership. I do not need to go anywhere else. More

Amazing! Excellent service! The whole team was there to assist me in buying my new truck! Everyone was extremely friendly and courteous! I wouldn’t buy a truck Excellent service! The whole team was there to assist me in buying my new truck! Everyone was extremely friendly and courteous! I wouldn’t buy a truck from anywhere other than Southern GMC Lynnhaven! More

Sales Approach and Assistance I was immediately asked if I needed help by Mr. Frasier. He was pleasant to work with, not pushy or in a hurry. He worked with me to get the best deal I was immediately asked if I needed help by Mr. Frasier. He was pleasant to work with, not pushy or in a hurry. He worked with me to get the best deal which I am satisfied with. More

Excellent service Braxton Kinlaw is very professional and provided me an excellent sales service all throughout my lease end until to my purchase. Kudos to him for his Braxton Kinlaw is very professional and provided me an excellent sales service all throughout my lease end until to my purchase. Kudos to him for his excellent service. More

Great service , they really went out of there way to help us find the perfect vehicle and even though I don't have the best credit they found us great deal and we l , they really went out of there way to help us find the perfect vehicle and even though I don't have the best credit they found us great deal and we love the benefits from buying a vehicle at Southern. More