Southern Buick GMC Virginia Beach

Excellent Service After purchasing a new vehicle from Southern, I went in on a Saturday for the first of their "free" oil changes. I didn't make an appointment, so I d After purchasing a new vehicle from Southern, I went in on a Saturday for the first of their "free" oil changes. I didn't make an appointment, so I did have to leave it for later pick-up. However, when I picked it up, it was brought out expeditiously and the keys were handed to me with a simple "You're ready to go." No hassle, no hidden charges.... good experience. More

GOOD EXPERIENCE Our salesman, Dykes, was pleasant and eager to make us happy with our purchase. All other staff we met with were professional, friendly, and helpful. Our salesman, Dykes, was pleasant and eager to make us happy with our purchase. All other staff we met with were professional, friendly, and helpful. We do feel like we joined "the family" More

Great job I was very happy with the service my wife and I received at your service center. The only thing I would recommend is to have fresh donuts. 😊 I was very happy with the service my wife and I received at your service center. The only thing I would recommend is to have fresh donuts. 😊 More

purchased a car took all day, why does it take six hours to buy a car? and and why must the deal be made that day? The bsey purchase I ever had, the salesman said ta took all day, why does it take six hours to buy a car? and and why must the deal be made that day? The bsey purchase I ever had, the salesman said take for the weekend, I dove it from the dealer in Portsmouth to my home in hampton, parked the car , called the salesman and purchased the car that night. Best memory!! funny it was a Buick Lasable HUH! I do like my Sportage, TOOOOOOO long closing deal. More

snowed. Please don't take this the wrong way, but the exact way that I'm stating my fellings as the experience presented itself to me. I just recently 3-4 day Please don't take this the wrong way, but the exact way that I'm stating my fellings as the experience presented itself to me. I just recently 3-4 days ago, went to Southern Buick because while driving, my change engine oil message popped up on my screen. I immediately rushed to Southern approximately 2:30 PM. I told Carlos what was going on, and he so kindly said okay we can do it now, which was change my oil/filter as Southern Hospitality. I thought great, I don't have to pay a dime because I'm a member. While waiting Carlos approached me and said that this paper he's holding stated that I needed a brake-line flush $100-$110 dollars. He stated that by now, with my miles at 33K, I should've already had two. He said it was about safety, so I told him to go ahead and do it since they had my car. After paying for the work when completed, I went to Carlos's office and asked him, why didn't anybody tell me this before when they had my car previous times? This is my meaning of feeling snow-balled!!! I came in with paying nothing as a benefit, and left out with less money in my wallet! Why didn't the so called responsible person not suggest that flush prior, when they had access to my car many times earlier? You guys are great, but I always speak the truth! I wasn't so happy. OCT 07, 2018 More

Excellent. The salesman was very understanding and I felt like he listened to our needs. Sterrick, was his name, he walk the line of helping us and making it a w The salesman was very understanding and I felt like he listened to our needs. Sterrick, was his name, he walk the line of helping us and making it a win win for the dealership. I've never felt like someone really cared. He really did More

I got it Great experience. They listened to what I wanted. Fred was really helpful in finding what I was looking for. On top of the fact that I got a new ca Great experience. They listened to what I wanted. Fred was really helpful in finding what I was looking for. On top of the fact that I got a new car under 8,700 under the original msrp, makes one a happy camper. Again we had a great experience at Southern Buick/GMC. More

Service Center Very professional and friendly. I don’t remember his name that I dealt with but I would definitely give him 5 stars. I was coming in for a oil change. Very professional and friendly. I don’t remember his name that I dealt with but I would definitely give him 5 stars. I was coming in for a oil change. More

Awesome From the first time I walked into the dealership. I was greeted by the young lady at the desk Bobby and from there I was turned over to Mr Kevin Wyche From the first time I walked into the dealership. I was greeted by the young lady at the desk Bobby and from there I was turned over to Mr Kevin Wyche. From start to finish he was very professional. He explained all my options. He made my purchase one of the best and easiest purchase I have ever had. very clean dealership everyone was so friendly. More

Kind and fast Both my husband and I are quite ill and service reps were very helpful in finding a time slot that would work for us. Thank you very much Both my husband and I are quite ill and service reps were very helpful in finding a time slot that would work for us. Thank you very much More