Southern Buick GMC Virginia Beach

EXCEPT FOR BEING CHARGED TIRE ROTATION THE SERVICE WA GREAT. EVERY TIME MY WFE BRINGS THE CAR IN FOR OIL CHANGE AND TIRE ROTATION, I GET CHARGED FOR THE TIIRE ROTATION. IT WAS MY IMPRESSION THAT THE ROTATION WAS EVERY TIME MY WFE BRINGS THE CAR IN FOR OIL CHANGE AND TIRE ROTATION, I GET CHARGED FOR THE TIIRE ROTATION. IT WAS MY IMPRESSION THAT THE ROTATION WAS FREE FOR THE LIFE OF THE TIRES, BECAUSE I OUGHT THEM THERE. More

Friendly Service Oil change with a few routine items to replace. Wait time was great! All staff was very friendly and responsive to my service and financial needs. Oil change with a few routine items to replace. Wait time was great! All staff was very friendly and responsive to my service and financial needs. More

quick friendly service On time and complete . Service with a smile. Routine oil change with no hassles. Clean waiting area and restrooms. It was good to see people happ On time and complete . Service with a smile. Routine oil change with no hassles. Clean waiting area and restrooms. It was good to see people happy at their work More

Prompt, responsive, professional Addressed and repaired rattle in sun visor; responsive and attentive. Called with updates. Willingness to provide loaner was very helpful. I am sure t Addressed and repaired rattle in sun visor; responsive and attentive. Called with updates. Willingness to provide loaner was very helpful. I am sure that I will be back. More

Wonderful experience Troy helped me to get my first car! I was nervous coming into the dealership, and had no idea what to even do. Troy, however, guided me through everyt Troy helped me to get my first car! I was nervous coming into the dealership, and had no idea what to even do. Troy, however, guided me through everything and helped answer any questions I had. If he didn’t know, he would ask someone who did. Thank you Troy!! More

Quick and Efficient Oil Change when I was in a Hurry Great and Quick Service for an AM 1st Appointment while I waited. Only issue the person who pulled my car around left my seat to close to the steerin Great and Quick Service for an AM 1st Appointment while I waited. Only issue the person who pulled my car around left my seat to close to the steering wheel. F More

More information, less time Our salesman may have been new, because he did not know the answers to our questions and was continually leaving to ask someone else. Then i had to a Our salesman may have been new, because he did not know the answers to our questions and was continually leaving to ask someone else. Then i had to ask for the interest rate over and over again and never got the final answer. Then the first offer was for the wrong car. We were there three hours, but left with a wonderful Cascada. Why does it have to be so painful? More

Damaged my truck On Wednesday I took my 2016 Denali Terrain to get a state inspection. I keep my car in pristine condition. The dealership called to tell me my truck w On Wednesday I took my 2016 Denali Terrain to get a state inspection. I keep my car in pristine condition. The dealership called to tell me my truck was ready and they accidentally made a mark on my car. They said it was not significant. When I got there they had scraped and dented the whole bottom front driver side. Apparently someone hit the metal side of the building. It is Saturday and I have yet to hear from a manager or anyone else. When I picked up the truck on Wednesday the service person was less than professional with my fiancé. I am extremely disappointed with my appointment and even more disappointed no one seems to care and hasn’t even reached out. More

Couteous and quick. I was greeted immediately and left within 5 minutes of dropping off my Sierra. When I picked up vehicle, same thing. Paid and truck waiting for me imm I was greeted immediately and left within 5 minutes of dropping off my Sierra. When I picked up vehicle, same thing. Paid and truck waiting for me immediately, More

Free oil change I made an appointment with the service department for an oil change and they did a great job! I also got to speak with the great Johnny Jordan which i I made an appointment with the service department for an oil change and they did a great job! I also got to speak with the great Johnny Jordan which is always a highlight More