Southern Buick GMC Virginia Beach

Poor Salesmanship We were very disappointed in the service received at this dealership. While there were lots of issues with getting us the car, the whole process seeme We were very disappointed in the service received at this dealership. While there were lots of issues with getting us the car, the whole process seemed to be a burden on the people we worked with. Our initial salesman, Adam, was great and he listened to us and our needs. Unfortunately, we had to finish our deal with another salesman and we were extremely turned off by him. Had we started working with him first, we would have left immediately and found another dealership. He tried way too hard to be too chummy with us and kept mentioning that we should "give me a good review" and "how did I do?" without really waiting for an answer. He was trying to sell us a car we had already agreed to purchase, we just needed him for the paperwork, we didn't need to sit there and look at Snapchat videos of his daughter and hear about his other customers. I am hoping for better results from the service department but we will not buy another car from Southern. The day after we signed the papers, we asked Dykes a question and he told us "The deal was done yesterday" and did not get us the info we needed. This was at the same time he was asking us for more info so the dealership could get more money in rebates from GM. Sorry bud, as you put it, the deal was done. For the sake of GM, I hope this dealership gets it together because this is not a good face for them. More

Great! It is always a great experience to buy a car from someone who cares about what I need and willing to help me without the haggling and hassle. It is always a great experience to buy a car from someone who cares about what I need and willing to help me without the haggling and hassle. More

Southern Lynhaven Kia Very convenient, quick process. Professional salesmanship. Process from start to finish was very quick. Was told what was occurring during the entire Very convenient, quick process. Professional salesmanship. Process from start to finish was very quick. Was told what was occurring during the entire process. Would recommend for your next car purchase. More

Six month oil change, State inspection Every six months I always come in for my oil change, filter. They also check the car over and fine other things that need to be done , I have three th Every six months I always come in for my oil change, filter. They also check the car over and fine other things that need to be done , I have three things that they found and I will be bringing the car in for the service in a few months. They did the things I needed and I was out in one hour. They are a good group of Guys. More

Very nice why my interest is 4.99 instead 3.99? Gm sent me coupon that shows if I buy one your car my I will get 3.99 why my interest is 4.99 instead 3.99? Gm sent me coupon that shows if I buy one your car my I will get 3.99 More

Best Vehicle Buying Exprience This was by far the best, easiest and fastest vehicle buying experience I have ever had! From the salesman, to the manager everyone was professional a This was by far the best, easiest and fastest vehicle buying experience I have ever had! From the salesman, to the manager everyone was professional and courteous. I would highly recommend this dealership to anyone looking to buy a new or used vehicle. They even got me a better financing option at a lower interest rate than my own credit union! More

Honest reliable & great customer experience I mostly just go in for the free for life oil changes, but have also have had some minor work done as needed. I never feel unwelcome or bombarded wit I mostly just go in for the free for life oil changes, but have also have had some minor work done as needed. I never feel unwelcome or bombarded with a list of "must do's" for my car. I enjoy the relaxed atmosphere in the waiting lobby and the free coffee and bottled water! :) Nice place! I plan on continuing to go there and will likely buy again from them. More

Excellent service I am always satisfied with Southern Lynnhavens service and awesome staff. The staff is always friendly and caring and the job is always done right. I am always satisfied with Southern Lynnhavens service and awesome staff. The staff is always friendly and caring and the job is always done right. More

SERVICE WAS EXCELLENT! THE GANG DID A GREAT JOB! WILL BE BACK IN 5000 MILES! WILL GET MY BRAKES DONE NEXT TIME TOO! THANKS ! CURT THE GANG DID A GREAT JOB! WILL BE BACK IN 5000 MILES! WILL GET MY BRAKES DONE NEXT TIME TOO! THANKS ! CURT More

Concerted Effort to get the Correct Part I needed my driver side heated mirror to be replace. Tammy informed me that the part was unfortunately discontinued. I am wanted the a heated mirror I needed my driver side heated mirror to be replace. Tammy informed me that the part was unfortunately discontinued. I am wanted the a heated mirror replacement. The service team went out of their way to try get the mirror. However, they were unsuccessful. The service made a herculean effort to find the discontinued mirror. I really appreciated the try. My replace mirror works great. More