Southern Buick GMC Virginia Beach

State inspection appointment Not many places do appointments for state inspections, but this location does and it’s very convenient. They were cordial and their estimates were acc Not many places do appointments for state inspections, but this location does and it’s very convenient. They were cordial and their estimates were accurate. More

Spend quality time with the customer. TJ, my sales professional did a great job assisting my needs. He was spread out kind of thin with others but did the best he could do to satisfy my q TJ, my sales professional did a great job assisting my needs. He was spread out kind of thin with others but did the best he could do to satisfy my quest for a new KIA Sorrento. Dealing with Management to negotiate the price I desired was fun and having to make suggestions on how to improve the bottom line. After that was done and the initial paperwork was signed, then came the up-selling first with the Delivery Consultant with the pitch of the protection packages. "Katie" provided a great presentation and worked with me to down-size my cost of the protection products. Until I sat down with "Katie" this was the first mention of what KIA Lynnhaven was going to offer, leaving very little time to review the products before having to have to decide on how to protect my new KIA. Then whisked off to the Finance Manager, whom I learned was from my home state in FL and nearby city. Then came the next pitch of warranty packages not previously discussed by TJ nor the sales manager. Again, without sufficient time to review the packages, I had to make my best decisions. before the price would go up if I made a decision later because now its a used car as explained to me. Now back to TJ, we finally go the vehicle out of Prep and he took his valuable time to discuss, in and around the vehicle, all the neat aspects of the vehicle. Including how to set features up too. Each person I dealt with was knowledgeable and in the end I drove off with my new 2019 KIA Sorrento SX. More

great excellent service and assistance. They made the process easy and were very efficient. Recommend to anyone looking to buy a vehicle by this manufactu excellent service and assistance. They made the process easy and were very efficient. Recommend to anyone looking to buy a vehicle by this manufacturer. Thank you. More

Few bumps but they are working to make it better Gave me an excellent price for my trade in and met my needs as far as leasing, however, I was shorted about 400 miles on the contract. The paint was c Gave me an excellent price for my trade in and met my needs as far as leasing, however, I was shorted about 400 miles on the contract. The paint was chipped too but they are doing everything they can to fix everything so where I was an average score, now I’m an excellent. They also threw in the exterior, undercarriage, and interior protection package free of charge. More

"Mr. Johnnie D. Jordan Jr", your best salesman In the past I've bought five vehicles from this dealership and the last two purchases from Johnnie within three years. My wife and I both think the In the past I've bought five vehicles from this dealership and the last two purchases from Johnnie within three years. My wife and I both think the world of him and would not buy from any other sales person. He's a very good individual to do business with and we are quite content. What we admire about Johnnie is his honesty, he's trust worthy, has strong values, morals and high sense of integrity. He also exhibits those long forgotten traits of the "Golden Rule". In evaluating a person these are most important to me prior to buying. Johnnie is a true professional and gentleman who not only effectively listens but gives excellent advice in helping us make a sound choice of purchasing. As a 70 year old retired professional soldier, law enforcement officer and university professor, Johnnie is in my opinion one of the finest human beings I ever met. Due to his length of service with Kia, he's an outstanding role model for others to emulate and I can see leads by example. In the past I've refer friends to him who bought a Kia. The feedback I got back from them has always been positive as I knew it would be. He should be given serious consideration for advancement to management. Mr. Johnnie D. Jordan Jr. is one of a kind, the very best. More

Great Service They were very nice and professional. The person on the phone and at the counter were very friendly and professional. I would highly recommend this se They were very nice and professional. The person on the phone and at the counter were very friendly and professional. I would highly recommend this service department. More

Excellent Service Expedient and professional. Answered all my questions about future service visits. Very knowledible and accommodating. Would recommend to all of my Expedient and professional. Answered all my questions about future service visits. Very knowledible and accommodating. Would recommend to all of my GMC friends Great expeeience More

Wonderful Staff This is a great service center. The staff was really wonderful. I would recommend this service center to anyone. They were so nice and helpful. This is a great service center. The staff was really wonderful. I would recommend this service center to anyone. They were so nice and helpful. More

So enjoyable! As a woman it is always anxiety inducing going into a service shop alone. This being my first car that I have bought from Southern as well as my first As a woman it is always anxiety inducing going into a service shop alone. This being my first car that I have bought from Southern as well as my first brand new car I can say I’ve had a bumpy 2 years with Southern. The service manager at Greenbrier was probably the rudest person I’ve ever dealt with and the last time I had my car serviced at GMC (bc it’s on my side of town) I felt lost and forgotten. It’s probably why I’ve waited so long to get it serviced again ... Well needless to say that feeling is NO MORE! Carlos in your service department at GMC is probably the BEST person I have ever dealt with in the Southern brand. He walked me through EVERYTHING. Let me know right away when there was a delay and what was going on as it was happening. I had special circumstances with my vehicle and not once did he make me feel embarrassed or being used. The head mechanic was wonderful too, I am sorry I didn’t get his name. He made sure all issues were taken care of correctly before I drove off the lot. I will only stay within the Southern family as long as Carlos is there! More

Great Experience Our Salesman was TJ Calforio and we could not have been better served. He was knowledgeble about the vehicles and gave great advice. Not once did we Our Salesman was TJ Calforio and we could not have been better served. He was knowledgeble about the vehicles and gave great advice. Not once did we feel rushed, pushed or anything bu a comfortable converstion. If your going to Southern Kia, use TJ More