Southern Buick GMC Virginia Beach

NOT HAPPY Recently purchased a new 2019 GMC Truck, It has been over a week since I purchased the truck and I still do not have the truck in procession. It had a Recently purchased a new 2019 GMC Truck, It has been over a week since I purchased the truck and I still do not have the truck in procession. It had a small dent in it from shipping and they are getting that fixed prior to giving my new truck. They have already cashed all my checks but I still have no truck. The sales stuff was very nice the evening of the purchase, with the exception the business manger Robert Morgan he was the rudest most unprofessional person I have ever meet in the car business. If the truck wasn't the 100% match for the truck I was looking for I would of walked away from the deal. And I still don't have my truck. More

Tammy was great Tanny did everything to make sure I was taken care of. Thank you!! Also they gave me a loaner car so that I was not stranded. Tanny did everything to make sure I was taken care of. Thank you!! Also they gave me a loaner car so that I was not stranded. More

It was truly one of the nicest experiences I had purchasing Truly a great experience they worked with me on price and my budget for payment i will recommend them to my friends and family in the future Truly a great experience they worked with me on price and my budget for payment i will recommend them to my friends and family in the future More

Salesperson was pre-occuppied I really feel that the salesperson was pre occupied while attempting to wait on my wife and myself during my sales transaction. I don't know if his o I really feel that the salesperson was pre occupied while attempting to wait on my wife and myself during my sales transaction. I don't know if his other responsibilities was more important than the car sale. Had it not been for the fact that I had my mind made up to purchase the vehicle, I would have just walked away. I am sure that he is really a nice guy, bit nice guys can be distracted. An that he was. Not again More

Great Service! As always, great service and it took only a few hours to get me back on the road. I would recommend this type of service to everyone I know, because As always, great service and it took only a few hours to get me back on the road. I would recommend this type of service to everyone I know, because it is unusual to find that anywhere else. More

Great Job Southern team Very pleasant staff and Dykes did a great job of finding the right Car for my wife. Thanks you for a no hassle buying experience.. Very pleasant staff and Dykes did a great job of finding the right Car for my wife. Thanks you for a no hassle buying experience.. More

Follow up to services rendered The Service yo my Vehicle was very good, but it would nice if you had seating to offer customers by our seats in waiting arena very low and the other The Service yo my Vehicle was very good, but it would nice if you had seating to offer customers by our seats in waiting arena very low and the others are barstool high. I’m a Vet with s disability and it is most uncomfortable in the low cushion seats, and no I can’t hop Up on the bar stool chairs. I was not the only senior who had work done and they didn’t sit they walked around and went outside. Just remember seniors buy cars too. Remember seniors buy cars also. The Car repair was fine. More

TJ made car buying easy I have not purchased a new car in many years, and have forgotten everything involved. TJ made the experience easy and enjoyable. There was no pressure I have not purchased a new car in many years, and have forgotten everything involved. TJ made the experience easy and enjoyable. There was no pressure to buy and he helped me in every way I needed. After the deal was finished he told me to call him anytime with any questions I might have in the future. More

Deceptive First, a roughly $120 diagnostic fee was slipped in without my knowledge. When I challenged it, everyone blamed it on someone else, and it was promptl First, a roughly $120 diagnostic fee was slipped in without my knowledge. When I challenged it, everyone blamed it on someone else, and it was promptly removed. The maintenance desk person told the clerk that they would make it up to the technician in future billing. Not sure what that meant, but it won’t be me who’s defrauded in future. Second, I was told the steering rack needed replacing ($2000). I got a second opinion from independent garage and they could find nothing wrong with the current rack. What they did find though, was low engine oil level which I found disconcerting because two days prior the GMC dealer had just changed the oil. Perhaps just oversight and honest mistakes, and the independent garage may have missed a problem. However, until there is evidence to support GMC’s claims, I will not be wasting my hard earned cash with haphazard and expensive maintenance procedures, and surprise pop-up charges. More

GMC Yukon Service Great experience! Friendliness and professionalism was excellent. Very helpful and interactive staff. Kept me comfortable and well informed. Thank you Great experience! Friendliness and professionalism was excellent. Very helpful and interactive staff. Kept me comfortable and well informed. Thank you for such a great experience. More