Southern Buick GMC Virginia Beach

Prompt service, helpful advice on future service needs. My initial visited to the dealership, went for VA State Inspection. Service advisor was knowledgeable about my truck, and was helpful explaining upcom My initial visited to the dealership, went for VA State Inspection. Service advisor was knowledgeable about my truck, and was helpful explaining upcoming service procedures. More

Easy Going Dealership Had a fine time buying from southern. Staff is willing to take time showing a vehicle and willing to give the customer space and time to make decision Had a fine time buying from southern. Staff is willing to take time showing a vehicle and willing to give the customer space and time to make decisions. More

Cross threaded oil plug. Tina Roberts full of lies. No Care. Wife took her car here for a simple oil change (decided to take it here since it's closer to home, as she normally takes it the Southern dealership s Wife took her car here for a simple oil change (decided to take it here since it's closer to home, as she normally takes it the Southern dealership she bought the car from in Norfolk). Oil changed, take the car home the following afternoon. The following afternoon, come home to see an oil stain in driveway. Look under car and oil is leaking from the drain plug, which is not sitting flush with the pan. My diagnosis: Oil plug was cross threaded and Southern will have to replace the entire oil pan. The car is taken in and my wife is assured that they will fix the issue. Now i'm told multiple things. First she was told they have a "special machine" that can fix the issue. My wife dropped the car off stating the plug was cross threaded and that they may have to replace the pan. We wait all day and I believe that evening we finally hear back that the oil pan has to be replaced and that they could not repair the damage they did on my wife's car. Next day, we hear nothing, wife keeps calling and no one picks up or calls her back. The next day we're told they can't get a replacement oil pan because NO ONE has one in stock. Now for the reveal, this is a Toyota Camry. The car is at the dealership for a week before we can pick it up. I go in with my wife to pick it up and talk to the associate and Tina Roberts. (See other reviews regarding Tina) When the work is completed, we finally go pick up the car (no car for a week). I went in with my wife to speak about the situation. Tina first thought we brought the car in and blamed the Norfolk location for installing the drain plug incorrectly. Tina then said she had a "new tech" that worked on the car and that she will show the pictures we provided and speak with him (doubt that). Tina then informed me that oil pans aren't normal to change and that no one near by has one they could get us (so we waited a couple days). When I went to pick up the car the called the Toyota dealership literally down the road and they have them in stock. Tina straight lied to me there. Just sounds like they don't care about a free oil change service they offer to customers who buy from them. We originally brought the car in for an oil change and an ac leak diagnosis. They wanted to charge us for the ac leak 3 times more than across the street at Pep Boys, so we cancelled and made an appointment at Pep Boys for the following day. As a result of the damage done to my wifes car, my wife asked Sheila Woolward (associate helping her) if instead of taking the rental, we asked if they could just check the AC while the car was there and cancelled the appointment at Pep Boys. Not only did (Tina Service and Parts Director) REFUSE to offer the AC check for free, she didn't offer anything to make this right. Did they fix the problem they created, yes they did. TINA IS LIAR AND FULL OF IT. She doesn't listen to her staff (Sheila was helpful, but the boss makes the decisions to help keep customers). Mike Owen ("part owner of Southern" ) reached out to me about the situation and never replied to me. Goes to show you still can't trust anyone that works at a dealership, especially this place when no one will take ownership of their mistakes and make a customer want to come back. More

cross threaded oil pan - Tina Roberts full of lies - no care Wife took her car here for a simple oil change (decided to take it here since it's closer to home, as she normally takes it the Southern dealership sh Wife took her car here for a simple oil change (decided to take it here since it's closer to home, as she normally takes it the Southern dealership she bought the car from in Norfolk). Oil changed, take the car home the following afternoon. The following afternoon, come home to see an oil stain in driveway. Look under car and oil is leaking from the drain plug, which is not sitting flush with the pan. My diagnosis: Oil plug was cross threaded and Southern will have to replace the entire oil pan. The car is taken in and my wife is assured that they will fix the issue. Now i'm told multiple things. First she was told they have a "special machine" that can fix the issue. My wife dropped the car off stating the plug was cross threaded and that they may have to replace the pan. We wait all day and I believe that evening we finally hear back that the oil pan has to be replaced and that they could not repair the damage they did on my wife's car. Next day, we hear nothing, wife keeps calling and no one picks up or calls her back. The next day we're told they can't get a replacement oil pan because NO ONE has one in stock. Now for the reveal, this is a Toyota Camry. The car is at the dealership for a week before we can pick it up. I go in with my wife to pick it up and talk to the associate and Tina Roberts. (See other reviews regarding Tina) When the work is completed, we finally go pick up the car (no car for a week). I went in with my wife to speak about the situation. Tina first thought we brought the car in and blamed the Norfolk location for installing the drain plug incorrectly. Tina then said she had a "new tech" that worked on the car and that she will show the pictures we provided and speak with him (doubt that). Tina then informed me that oil pans aren't normal to change and that no one near by has one they could get us (so we waited a couple days). When I went to pick up the car the called the Toyota dealership literally down the road and they have them in stock. Tina straight lied to me there. Just sounds like they don't care about a free oil change service they offer to customers who buy from them. We originally brought the car in for an oil change and an ac leak diagnosis. They wanted to charge us for the ac leak 3 times more than across the street at Pep Boys, so we cancelled and made an appointment at Pep Boys for the following day. As a result of the damage done to my wifes car, my wife asked Sheila Woolward (associate helping her) if instead of taking the rental, we asked if they could just check the AC while the car was there and cancelled the appointment at Pep Boys. Not only did (Tina Service and Parts Director) REFUSE to offer the AC check for free, she didn't offer anything to make this right. Did they fix the problem they created, yes they did. TINA IS LIAR AND FULL OF IT. She doesn't listen to her staff (Sheila was helpful, but the boss makes the decisions to help keep customers). Mike Owen ("part owner of Southern" ) reached out to me about the situation and never replied to me. Goes to show you still can't trust anyone that works at a dealership, especially this place when no one will take ownership of their mistakes and make a customer want to come back. More

Excellent customer service . All the technIcians take pride in their work. Everyone there is very friendly an accommodating . I love my Duramax truck. . I will be back . All the technIcians take pride in their work. Everyone there is very friendly an accommodating . I love my Duramax truck. . I will be back More

Great buying experience My salesman Fred and the finance manager Steve J made everything so easy and pleasant. I was able to get a great deal for my new car and couldn’t be h My salesman Fred and the finance manager Steve J made everything so easy and pleasant. I was able to get a great deal for my new car and couldn’t be happier! Definitely will return for service and future purchases. More

Very Professional Everyone was very helpful, nice and polite. I came for a SUV for a Family of 6 and I received just that. They made sure I got just what my family need Everyone was very helpful, nice and polite. I came for a SUV for a Family of 6 and I received just that. They made sure I got just what my family needed. Thank Mr. Murvin! More

Definitely worth your time and get most with your money. I have got my first Buick which is Encore lease 3 years ago, I love the vehicle so much but need a larger vehicle as our family is growing. So I decid I have got my first Buick which is Encore lease 3 years ago, I love the vehicle so much but need a larger vehicle as our family is growing. So I decided to upgrade the vehicle to its next size Envision. All the staff there are very friendly and accommodating. They are very helpful with what fits your needs and with your finances. They are also honest about the condition of their vehicles. They give out Southern Hospitality with covers oil change, state inspection, 50 mile radius towing to any Southern dealership, etc. for the life of vehicle just by getting the vehicle from them. (Very helpful to me). Then if you get their exterior and interior protection, you get unlimited car kit (car soap, wax, leather vinyl cleaner/polish) this comes in handy if you do religious cleaning. Having a leather interior, this deal saves $$ in a long run. Plus you can schedule to get your car interior shampooed/clean, it’s covered. Very helpful when you have busy schedule and children who spills everywhere. So far they have the same courtesy since I bought my first vehicle, throughout getting routine service, turning in the vehicle and now having a new one. I would recommend this dealership to everyone who is looking for a great car, great deal and helpful service. More

Employees are Service Proud Dykes understood that my husband was limited in stamina and walking ability. He quickly and professionally narrowed our requirements and presented the Dykes understood that my husband was limited in stamina and walking ability. He quickly and professionally narrowed our requirements and presented the pre-owned vehicles for our test drive while having our trade in vehicle appraised. We concluded our purchase the following day with Alijah because it was Dykes day off. She was efficient and very effective in coordinating paperwork to accelerate our departure with our chosen vehicle. We were especially impressed with the financial representative, Steve Jernigan. Overall impression we gained from every staff member was that each and every one was service proud. Rick Hines also initiated a follow up with questions we had regarding the laser alignment and he was the last person to walk over to thank us for our business as we prepared to drive away. More

Very efficient and professional awesome customer service He staff is friendly very professional the first time buyer program is amazing and they’re finance department is awesome Their selection for certified He staff is friendly very professional the first time buyer program is amazing and they’re finance department is awesome Their selection for certified and new is really good too! More