Southern Buick GMC Virginia Beach

No pressure I had went in months ago to start looking for a car after my trip to Africa. I had no car on returning to the states. It had been totaled when I was I had went in months ago to start looking for a car after my trip to Africa. I had no car on returning to the states. It had been totaled when I was away on my missionary work. I went to Kia because me and my husband Bought our first minivan from them when we first started our family years ago And I loved the service. So anyway I pulled into the lot and was met by a gentleman named Lee. I explain the situation and that I did not want a car payment at the time because I was going to reverse culture shock. He was happy to talk to me and show me all my options knowing I may not even buy a car. Matter of fact I didn’t that day. I walked away with still asking others for rides. However, 3 1/2 months later I went back and bought me a brand new 2019 just because of the customer service he provided. The benefits and customer service let me back to Kia and I love my new car! More

gmc canyon shudder in transmission service dept did great job fixing my truck!!!!! tech to took truck home with my permission to test drive both ways to try and duplicate shudder. on th service dept did great job fixing my truck!!!!! tech to took truck home with my permission to test drive both ways to try and duplicate shudder. on the way back in to work next he duplicated 3 times. or we would have never found it!! More

Very professional experience I have to say from the beginning to end GMC Southern of Va Beach was awesome starting with the way Willie Lewis greeted me when I went to see the 2019 I have to say from the beginning to end GMC Southern of Va Beach was awesome starting with the way Willie Lewis greeted me when I went to see the 2019 GMC in person for the first time. He was so professional and Knowledgeable on the Trucks in which I was seeking. I did not feel pressured at anytime and he went the extra steps to make sure I got the exact Truck I wanted. This great experience carried on into the entire dealership with the managers and others that helped in the process of getting me a great deal not only on the price of my GMC but also the protection plan. Thanks again Willie and the entire GMC Southern team of Va Beach for a GREAT experience. More

Very frustrated with length of service I was fairly displeased most recent experience with Southern GMC at Lynnhaven. I dropped my car off at 7:15 am for an oil change and state inspection. I was fairly displeased most recent experience with Southern GMC at Lynnhaven. I dropped my car off at 7:15 am for an oil change and state inspection. The service advisor asked me what time I needed my car back and I told her 3:00 pm. I spoke with her at 2:30 where she stated my car was finished and ready to be picked up. I arrived right around 3:00 to pick up my car. I was told all it needed was a state inspection sticker and that she wasn't sure why it was taking so long. I was asked to wait in the lounge and was told it would take around 15 minutes. After almost 45 minutes, I finally got my keys to my car. Needless to say, I was unhappy. It should not take over 8 hours to do an oil change and state inspection. Also, it would be helpful if when I'm told the car is ready to be picked up, it would actually be ready. I would have made other arrangements if it could not be ready by the time I was promised. More

Great Service! Lee and the rest of the staff at Southern GMC-Buick were friendly, courteous, and overall great people that really helped me in the process of buying Lee and the rest of the staff at Southern GMC-Buick were friendly, courteous, and overall great people that really helped me in the process of buying my first car. Definitely recommend. More

This delearship service overcharges and ignores warranty rec When Angela came and told me the warranty company approved the repair she said nothing else other than an estimated time of completion. However when s When Angela came and told me the warranty company approved the repair she said nothing else other than an estimated time of completion. However when she told me the job was done she presented me a bill for almost $300. This was above what the warranty company approved . The company told me what they approved for the part and labor. GMC overcharged the MSRP on the part and jacked up the labor. I could see my truck inside the bay and there was often no one actually working on it. I was charged for a diagnostic although the repair was done which most places would not charge the diagnostic if the repair is completed. I was charged for "shop supplies" which the manager explained was things such as hazardous disposal. I guess my oil change wasn't free even though my truck was purchased under the hospitality program. Angela actually said this charge was for removing, balancing and mounting the tire. Really? Also Angela was suppose to call me about an additional repair. I asked her 3 times if she was going to call me that day. She said yes. As of this moment she hasn't called. In summary the bill was a surprise. Angela said nothing about additional cost when she told me the warranty company "covered" the repair. Had I been told I would have gotten the work done elsewhere. More

Dykes is excellent!! Dykes is an excellent salesperson, knowledgeable and helpful. I am enjoying working with him as well as the value added with the dealership. Thanks so Dykes is an excellent salesperson, knowledgeable and helpful. I am enjoying working with him as well as the value added with the dealership. Thanks so much! More

Smooth Lee Murvin was a great sales associate and wAa easy to work with! He allowed me time to think things through, listened to what I wanted, and was there Lee Murvin was a great sales associate and wAa easy to work with! He allowed me time to think things through, listened to what I wanted, and was there when needed! More

A living nightmare I had my 2014 Buick Encore towed to Southern Buick GMC Lynnhaven for overheating around 10am 8/13. I received a call from them around 5pm to let me kn I had my 2014 Buick Encore towed to Southern Buick GMC Lynnhaven for overheating around 10am 8/13. I received a call from them around 5pm to let me know they had my car. Thursday 8/15 I was notified that my car had a coolant leak and one of the parts needed to fix the issue was on backorder. I was then told there was no set date of when the car could be fixed. My car is no longer under warranty so I was not offered a loaner car. I explained that I was moving from Virginia to Maryland on August 25th in order to get my children registered for school. That I had very important doctors appointments to get to, work, and crucial errands I had to get done. Not only not having a car, but possibly having it in the shop for weeks was absolutely not an option for me. I received a, sorry there is nothing we can do. Nothing. On Friday the 16th, I left a note with one of the service agents to have the service manager call me. I was told I would be called right back, and never was. After I realized that Southern Buick GMC Lynnhaven was going to be no help, I began to call around. On Saturday August 17th, I called the dealership in North Carolina where the car was purchased. They confirmed the part my car needed was on backorder, and could not be purchased anywhere. However, they informed us that there was a place in Michigan that had extra parts for the dealerships, and they had 180 of the hoses my car needed. On Monday 8/19, I called Southern Buick GMC Lynnhaven to inform them of where they could find the part first thing in the morning. I waited 3 hours and then called back to make sure they ordered the part. When I called, I was informed that nothing had been done. After hearing that I decided to order the part and have it overnighted to them myself. On Tuesday August 20th, I called first thing in the morning and asked for the service manager. I was not sent to Tina’s voicemail and was disconnected three times. After I called again Angie the service rep informed me that they did order the part and my car MIGHT be done today. After processing this whole experience, I was still feeling upset and wanted to speak to a manager. I decided to go in person since the phones and communication seem to be broken at this location. When Tina approached me, she did not say hello or introduce herself in anyway. There was no, “Hello I am Tina the service manager, how can I help you today?” There was not even a hello, Tina walked up to the table and stared at me. I said, “Hi, you must be Tina?” I could already feel that this was going to be pointless. I began to explain what had been going on with my car and why I was frustrated. She explained that she had no idea and was not informed about any of this. NONE OF IT. Then she excuses herself to go to “research” on my car that had already been there for a week. When she walks away from the table, she makes eye contact with another employee and shakes her head at them in disbelief. Right in front of me. I think to myself, this must be a new method of customer service where the managers are as rude as they can possibly be to ensure customers never return. When she comes back, she begins to argue with me about her parts department ordering the part. Now, I have been out of customer service for a few years, but I am positive arguing with a customer that is trying to explain a sequence of events to you that you have no knowledge of, is not in the handbook. I explained to her that her parts department did nothing, that I found that part and informed them where to find it. That if I didn’t call around, her service department would have let my car sit there for weeks. I am going on days of no sleep from the stress of all this, trying to explain this situation to a Tina, a person that is supposed to help me in some way. I received nothing but more frustration and disappointment. To top it all off, when I finally picked up the car on Tuesday evening I was smacked in the face with a $900 bill. This was a complicated situation made so much worse by this dealership. If I could rate my overall experience, I would give it a strong 0 out of ten. There was not one point during the whole week my car was in their care, where I felt like anyone even tried to help me. I have no idea how Tina got the job a service manager. She was the rudest person I communicated with at Southern Buick. Take a second and think about moving, stressful correct? Then car problems on top of that, stressful correct? Think about how you would want to be treated, or your friend or family member during an event like this. I was in tears at your dealership, not because of the car, but for the way it was handled and how I was treated there. There is no excuse. None. More

Southern Buick GMC KIA We enjoyed working with Willie Louis and Steve Hug no pressure and no BS. It's not often anyone can say they enjoyed dealing with an auto sales team. We enjoyed working with Willie Louis and Steve Hug no pressure and no BS. It's not often anyone can say they enjoyed dealing with an auto sales team. More