Southern Buick GMC Virginia Beach

Customer service and smiling faces Being at the dealership is a stressful experience. Fred definitely made sure I was taken care of and displayed excellent customer service. All that I Being at the dealership is a stressful experience. Fred definitely made sure I was taken care of and displayed excellent customer service. All that I came into contact with besides Fred were super nice. From the front desk to the finance manager. My experience was good overall. More

Average experience I stopped in after a quick call to let the dealership know I was interested in a couple of trucks on their website. The salesperson was extremely hel I stopped in after a quick call to let the dealership know I was interested in a couple of trucks on their website. The salesperson was extremely helpful but they did not have either of the trucks on their website at the dealership. The salesperson even commented that one Had been sold the day before. This would have been good to know before coming in. More

No pressure I had went in months ago to start looking for a car after my trip to Africa. I had no car on returning to the states. It had been totaled when I was I had went in months ago to start looking for a car after my trip to Africa. I had no car on returning to the states. It had been totaled when I was away on my missionary work. I went to Kia because me and my husband Bought our first minivan from them when we first started our family years ago And I loved the service. So anyway I pulled into the lot and was met by a gentleman named Lee. I explain the situation and that I did not want a car payment at the time because I was going to reverse culture shock. He was happy to talk to me and show me all my options knowing I may not even buy a car. Matter of fact I didn’t that day. I walked away with still asking others for rides. However, 3 1/2 months later I went back and bought me a brand new 2019 just because of the customer service he provided. The benefits and customer service let me back to Kia and I love my new car! More

gmc canyon shudder in transmission service dept did great job fixing my truck!!!!! tech to took truck home with my permission to test drive both ways to try and duplicate shudder. on th service dept did great job fixing my truck!!!!! tech to took truck home with my permission to test drive both ways to try and duplicate shudder. on the way back in to work next he duplicated 3 times. or we would have never found it!! More

Very professional experience I have to say from the beginning to end GMC Southern of Va Beach was awesome starting with the way Willie Lewis greeted me when I went to see the 2019 I have to say from the beginning to end GMC Southern of Va Beach was awesome starting with the way Willie Lewis greeted me when I went to see the 2019 GMC in person for the first time. He was so professional and Knowledgeable on the Trucks in which I was seeking. I did not feel pressured at anytime and he went the extra steps to make sure I got the exact Truck I wanted. This great experience carried on into the entire dealership with the managers and others that helped in the process of getting me a great deal not only on the price of my GMC but also the protection plan. Thanks again Willie and the entire GMC Southern team of Va Beach for a GREAT experience. More

Very frustrated with length of service I was fairly displeased most recent experience with Southern GMC at Lynnhaven. I dropped my car off at 7:15 am for an oil change and state inspection. I was fairly displeased most recent experience with Southern GMC at Lynnhaven. I dropped my car off at 7:15 am for an oil change and state inspection. The service advisor asked me what time I needed my car back and I told her 3:00 pm. I spoke with her at 2:30 where she stated my car was finished and ready to be picked up. I arrived right around 3:00 to pick up my car. I was told all it needed was a state inspection sticker and that she wasn't sure why it was taking so long. I was asked to wait in the lounge and was told it would take around 15 minutes. After almost 45 minutes, I finally got my keys to my car. Needless to say, I was unhappy. It should not take over 8 hours to do an oil change and state inspection. Also, it would be helpful if when I'm told the car is ready to be picked up, it would actually be ready. I would have made other arrangements if it could not be ready by the time I was promised. More

Great Service! Lee and the rest of the staff at Southern GMC-Buick were friendly, courteous, and overall great people that really helped me in the process of buying Lee and the rest of the staff at Southern GMC-Buick were friendly, courteous, and overall great people that really helped me in the process of buying my first car. Definitely recommend. More

This delearship service overcharges and ignores warranty rec When Angela came and told me the warranty company approved the repair she said nothing else other than an estimated time of completion. However when s When Angela came and told me the warranty company approved the repair she said nothing else other than an estimated time of completion. However when she told me the job was done she presented me a bill for almost $300. This was above what the warranty company approved . The company told me what they approved for the part and labor. GMC overcharged the MSRP on the part and jacked up the labor. I could see my truck inside the bay and there was often no one actually working on it. I was charged for a diagnostic although the repair was done which most places would not charge the diagnostic if the repair is completed. I was charged for "shop supplies" which the manager explained was things such as hazardous disposal. I guess my oil change wasn't free even though my truck was purchased under the hospitality program. Angela actually said this charge was for removing, balancing and mounting the tire. Really? Also Angela was suppose to call me about an additional repair. I asked her 3 times if she was going to call me that day. She said yes. As of this moment she hasn't called. In summary the bill was a surprise. Angela said nothing about additional cost when she told me the warranty company "covered" the repair. Had I been told I would have gotten the work done elsewhere. More

Dykes is excellent!! Dykes is an excellent salesperson, knowledgeable and helpful. I am enjoying working with him as well as the value added with the dealership. Thanks so Dykes is an excellent salesperson, knowledgeable and helpful. I am enjoying working with him as well as the value added with the dealership. Thanks so much! More

Smooth Lee Murvin was a great sales associate and wAa easy to work with! He allowed me time to think things through, listened to what I wanted, and was there Lee Murvin was a great sales associate and wAa easy to work with! He allowed me time to think things through, listened to what I wanted, and was there when needed! More