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Southern Buick GMC Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
3.9
534 Reviews
Southern Buick GMC-Virginia Beach has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Virginia Beach, Norfolk and the Eastern Shore. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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2375 Virginia Beach Blvd,

Virginia Beach, VA

23454

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Showing 534 reviews

August 26, 2024

Desk staff did a great job with the limited amount of techs they had to work with, Management needs to hire multiple new mechanics ASAP. The desk staff struggle to keep up with the business that’s coming More

by Will Dewilde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave at service, did the best he could with what he had!!
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August 24, 2024

They did a superb job of getting me in and out of the dealership and getting my state inspection More

by edobermeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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August 23, 2024

Went in for an oil change, did not receive return mileage sticker on my windshield. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT
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August 22, 2024

Alexander , Cedric , Kyle and Cash were awesome. They made the new car buying process easy. More

by Heather.marcum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander , Cash , Kyle and Cedric
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Aug 23, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 18, 2024

Preset appointments disappear from system regularly and that’s very frustrating. Cars great but service is horrible. More

by KGSZOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Black female service tech with green hair on 8/10/24. Also white female svc mgr
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Aug 21, 2024 -

Southern Buick GMC Virginia Beach responded

"KGSZOO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 12, 2024

Great job! My car was serviced quickly. I will return to service, again and again. More

by Jimcoggsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Vegas
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Aug 15, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 12, 2024

Does not take responsibility for its mistakes, went in for a recall repair, & car came out with more damage More

by natinawhitehurst48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Koko, Steve Hug, Scott Easton
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Aug 15, 2024 -

Southern Buick GMC Virginia Beach responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 08, 2024

Technician shortage not communicated. Car not worked on. In person follow was done at 4PM. More

by shore514
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 09, 2024 -

Southern Buick GMC Virginia Beach responded

"Shore514" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 06, 2024

Good customer service, nice amenities! A more constant shuttle or loaner vehicle for long service days would be appreciated. More

by mitchellshon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Short service department guy
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Aug 07, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 04, 2024

I have been with this dealership many years. I've experienced ups and downs, but my service on Friday was great. More

by MAGGIE53289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department. My Rep was awesome and took good care of me.
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Aug 07, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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