Southern Buick GMC Virginia Beach

Good experience my first time there Great experience price kind of threw me off. I had a much better experience then Southern Buick of Chesapeake. I will never go to that dealership agai Great experience price kind of threw me off. I had a much better experience then Southern Buick of Chesapeake. I will never go to that dealership again. Friendly customer service is honest and so far trustworthy. More

One happy family with the new Enclave Avenir My husband and I were very happy with our buying experience of our new SUV- 2019 Buick Enclave Avenir AWD from Southern Buick-GMC Lynnhaven dealership My husband and I were very happy with our buying experience of our new SUV- 2019 Buick Enclave Avenir AWD from Southern Buick-GMC Lynnhaven dealership. The entire sales teams were very friendly yet professional and great to work with from start to finish with our transactions. Ms. Shacara Lawrence was our sales consultant and she worked so diligently to help us find the model that best fit our family's needs. She helped us work out a deal that was fair for us and the dealership. We'd like to give her five star ratings. Our new Buick SUV is awesome, even our two kids love it! We've been driving it for two weeks now and we love everything about it! It has plenty of space inside and the safety features included is top notched! We are very satisfied customers and we are looking forward to working with their service team department for the service maintenance which is free for a lifetime as a part of their Hospitality Buyers Program. More

Smooth Sailing The experience was great! All phases of the sales operations were executed with the highest level of professionalism. That’s the bottom line and I’m The experience was great! All phases of the sales operations were executed with the highest level of professionalism. That’s the bottom line and I’m sticking to that! More

Poor service My car has been in the service center for 13 days. I haven’t heard from anyone since Tuesday when I asked for a status and they said they didn’t have My car has been in the service center for 13 days. I haven’t heard from anyone since Tuesday when I asked for a status and they said they didn’t have one. I asked for an update yesterday and got no response. This morning I was sent a text “following up after my service.” I replied about my confusion as I still don’t have my car back and no one has contacted me. Still crickets. More

Third time’s a charm This is my third car that I have bought from Kia Southern. I wasn’t planning on getting a new car but I was in an accident & the other driver totaled This is my third car that I have bought from Kia Southern. I wasn’t planning on getting a new car but I was in an accident & the other driver totaled my car. Kia was beyond professional, they were personable and treated me like family! They did everything they could to help me & make my purchase as stress free as possible. Hopefully I will never have to buy a new car but if I do I will go no where else but to Southern Kia Lynnhaven! More

Kia Sorrento Fred was a great sales rep- got a great deal on a super nice vehicle- he still checks up on me from time to time & is very helpful Fred was a great sales rep- got a great deal on a super nice vehicle- he still checks up on me from time to time & is very helpful More

Amazing Dealership Overall We worked with Dykes, Shawn, Steve, and Kelly. The whole experience was awesome from start to finish. Dykes my sales person took his time over several We worked with Dykes, Shawn, Steve, and Kelly. The whole experience was awesome from start to finish. Dykes my sales person took his time over several days to find the right car for me. Never did he pressure us into buying something. The Sales Manager Shawn was also awesome in the fact that he was up front, explained everything, and never pressured us to buy and was very open with the bottom line. Finance Manager Steve also explained everything well and took his time with us. Kelly was also awesome when explaining the importance of protecting your vehicle. Never pressured us into purchasing all the extras. Overall, loved the people and the dealership. Will definitely recommend them to anyone I talk to and when they say you are treated like family, I would have to agree 100%. More

Terrible Parts Personel I work for a local car repair shop and the worst part of my day is when I am asked to get price and availability on a Kia. Each time I call, if I am n I work for a local car repair shop and the worst part of my day is when I am asked to get price and availability on a Kia. Each time I call, if I am not transferred to a voicemail, then I generally talk to someone who doesn't listen to what I am asking for, someone who is rude to me, hangs up on me and generally gives me a horribly incorrect eta on parts. Most people would generally just do business with someone else, however, unfortunately there are no other local Kia dealers. More

Customer service and smiling faces Being at the dealership is a stressful experience. Fred definitely made sure I was taken care of and displayed excellent customer service. All that I Being at the dealership is a stressful experience. Fred definitely made sure I was taken care of and displayed excellent customer service. All that I came into contact with besides Fred were super nice. From the front desk to the finance manager. My experience was good overall. More

Average experience I stopped in after a quick call to let the dealership know I was interested in a couple of trucks on their website. The salesperson was extremely hel I stopped in after a quick call to let the dealership know I was interested in a couple of trucks on their website. The salesperson was extremely helpful but they did not have either of the trucks on their website at the dealership. The salesperson even commented that one Had been sold the day before. This would have been good to know before coming in. More