Southern Buick GMC Virginia Beach

Second time will be my last time I work in Customer Service so it is is difficult for me to write this review. I would like to start off by saying the Tammy at the Service Desk is alw I work in Customer Service so it is is difficult for me to write this review. I would like to start off by saying the Tammy at the Service Desk is always helpful and easy to deal with however I would not recommend taking any vehicle here for service. To make a very long and painful story short I've had my 2015 Chevy Suburban in there twice for service (technically 4x since I've had to return both times). The first time was related to warranty covered engine work that was initially misdiagnosed and I had to bring my car back just days after it was returned to me and then I was without my vehicle for 3 weeks. Once that repair was completed, I again had another issue with my vehicle which was the vacuum pump related to the breaking system- it was addressed and fixed however when my car was returned to me there was a warning light on- who returns a vehicle with a warning light on? A mechanic came out to do a quick check and said this shouldn't be anything that causes an issue. It was the trailer breaking system warning light...So, I told them since I had already been dropped off with two kids in tow that I would call them to schedule service again within the week. I had the vehicle for 20 minutes and it completely died....Called the dealership and they agreed to have the vehicle towed back to the dealership..Now here's the fun part...Tammy called and told me that they weren't sure what the problem was but that the battery was dead and I needed to pay for a new battery because the truck had the headlight controls set in the ON position....well, I had the vehicle for 20 minutes in the middle of the day who would've done that? Not me...so I explained to them that I would not pay for the battery and to have the Service Manager call me...an hour or so later I received a call from Kenny who said, and I quote, "If we need put the new battery in to open up the lines of communication then we will do that for you"....I felt it was a bit condescending...I literally just told him to put a new battery in and figure out what the problem was...long story short it was a bad Body Control Module...which DRAINS THE BATTERY! I have an extended warranty so none of this is about money its just the fact that every time I get the vehicle back it's not actually fixed...2015 Chevy Suburban. I cant help but feel taken advantage of especially when I got the call to pay to replace the battery....it's also worth mentioning that every time I have taken my suburban here for repair they call me with the bill total to pay without verifying that we purchased the extended warranty through SOUTHERN... I would think that there would be some information in the system that signals the dealership that we have an extended warranty...Instead I am always asked to pay the full bill first, then I explain to them that I have the extended warranty, and then they ask me which one I have....We also went ahead and had the brakes replaced and rotors during our last visit. When I went to pay the bill it was off by about $200.00 and took the sweet girl in the cashiers office over 30 minutes to get it fixed. I think I have been more than fair and allowed Southern ample time to make things right. I continue to be disappointed. I will say that Tammy has gone out of her way numerous times to find a loaner car for me which I greatly appreciate and I feel bad that she has to make these calls...This will be my last vehicle purchase from Southern and my last visit to their service center at this location. More

Subpar experience We purchased a car recently from Southern, and were disappointed in the service. When we arrived to pick up the car, it was extremely dirty and had n We purchased a car recently from Southern, and were disappointed in the service. When we arrived to pick up the car, it was extremely dirty and had not been cleaned, in addition to having nicks in the paint. The purchasing process took far too long, and we left very disappointed in the entire experience. We did bring the car back for cleaning/repair, which the dealer did perform. More

State inspection Service was done as promised with no issues. I was able to drop my truck off and pick it up after I got off work. Outstanding very clear dealership. Service was done as promised with no issues. I was able to drop my truck off and pick it up after I got off work. Outstanding very clear dealership. More

Price quoted for service was not the price I paid no happy a Price quoted was not price I paid not happy at all interity goes a long way. If I ask if that is the total amount dont just say yes say it is an estim Price quoted was not price I paid not happy at all interity goes a long way. If I ask if that is the total amount dont just say yes say it is an estimate More

Great Experience Shacara Lawrence was amazing - peg her now for positions of higher responsibility and she will do great things for your dealership. I did not love Shacara Lawrence was amazing - peg her now for positions of higher responsibility and she will do great things for your dealership. I did not love the hard sell I got from the delivery manager. Would be best to ask the simple question upfront - are you interested in the x,y,z. More

Quick and Easy Oil change Easy to schedule appointment, easy drop off and quick service, all and all a great experience Car was clean and all service was done to my liking. Wi Easy to schedule appointment, easy drop off and quick service, all and all a great experience Car was clean and all service was done to my liking. Will be sure and schedule next service here. More

Oil change Appointment was during a tropical storm. Tammy got me and out in an hour. Very happy with the visit. Would not hesitate to go back. Appointment was during a tropical storm. Tammy got me and out in an hour. Very happy with the visit. Would not hesitate to go back. More

Great experience Great service, timely & professional. I’d rather drive further to this facility versus the one closer to my home. I will be back in the future. Great service, timely & professional. I’d rather drive further to this facility versus the one closer to my home. I will be back in the future. More

Kia Survey The staff at the Southern Buick GMC Lynnhaven dealership were friendly, professional and informative. I purchased the Kia Forte I wanted at a good pri The staff at the Southern Buick GMC Lynnhaven dealership were friendly, professional and informative. I purchased the Kia Forte I wanted at a good price. More

Excellent service Excellent Service was provided by the service Dept I went in for annual inspection and they allowed my next servicing and found dirty brake fluid and Excellent Service was provided by the service Dept I went in for annual inspection and they allowed my next servicing and found dirty brake fluid and changed it for me More