Southern Buick GMC Virginia Beach

Inspection, oil change and then a eagine seal replacement Inside of car HAS oil stains black oil stains on carpet. Oil was inside door arm but receptionist tried to clean it, but residuals remain Inside of car HAS oil stains black oil stains on carpet. Oil was inside door arm but receptionist tried to clean it, but residuals remain More

Wonderful experience. Our service representative, Fred Patterson was informative, helpful and assisted us in getting the best deal for our purchase. He was friendly and pr Our service representative, Fred Patterson was informative, helpful and assisted us in getting the best deal for our purchase. He was friendly and professional. I would highly recommend this dealership. More

In and out service I was very happy with the service and time it took. Gratis service for oil change and sticker made me think I would be on the back burner but the truc I was very happy with the service and time it took. Gratis service for oil change and sticker made me think I would be on the back burner but the truck was timely in and out More

Made the wrong parts right. Wrong tires were ordered but were acceptable for my car. They acknowledged the error and we went on with the ordered tires. Employees seem to want to Wrong tires were ordered but were acceptable for my car. They acknowledged the error and we went on with the ordered tires. Employees seem to want to help customers and to address problems. L Baun More

"Friendly and Knowledgeable" Friendly staff and our salesperson, TJ was very knowledgeable about the car that we wanted to purchase. He explained all of the features very well. Friendly staff and our salesperson, TJ was very knowledgeable about the car that we wanted to purchase. He explained all of the features very well. More

Listen to the customer I had to bring my vehicle back in from N.C., because the fluids had not been topped off as identified during the latest oil change. The customer I had to bring my vehicle back in from N.C., because the fluids had not been topped off as identified during the latest oil change. The customer service representative wanted to have the technicians check for coolant leaks, even though I had already gone over the vehicle. She persisted in wanting to go look at the engine and explained she had been doing this for a while. I walked her through the coolant system and then she said "you know that a light will come on if the coolant is low". I explained to her that I have been working on vehicles for over 40 years and I'm very familiar with the warning signs of a coolant leak. I reiterated that this all started with me having to put a gallon of windshield washer fluid into the fluid reservoir 30 days after the oil service. The customer service representative then tells me that your going to use windshield washer fluid. I find it exceedingly hard to believe that I'm using a quart a week and there is no leak in the fluid reservoir. I made the appointment and identified the specific reason for why I was coming to the dealership from N.C. I took over three hours out of my day to come to the dealership and have the issue corrected. I do not expect someone with significantly less mechanical experience to talk to me like I have no knowledge about vehicles, or try to add on additional work to increase their commission. More

Easy quick service They did a great job in a reasonable amount of time. Awesome job I will be coming back before I move to California for my final oil change They did a great job in a reasonable amount of time. Awesome job I will be coming back before I move to California for my final oil change More

Wonderful From the beginning to end. My salesperson Fredrick Patterson was great, understanding,, passionate about he recommends to you. I told him my situation From the beginning to end. My salesperson Fredrick Patterson was great, understanding,, passionate about he recommends to you. I told him my situation he found the best option for and guide me with his knowledge on the vehicle I chose which was the Ford Taurus he took my information and my papers work done Saturday evening. By Sunday evening I decided I wanted a SUV which we talked about but I went with the car. On Monday I ask for Fred and I told him I wanted a SUV instead. He just smiled and said ok. We found a SUV I liked. Paper work was done he took the car and had cleaned up for my departure. The staff that Fred worked with to make me a happy customer was also fantastic. Very friendly and helpful and kind in every way. I recommend FREDERICK PATTERSON if you plan to buy NEW/ USED. car. The following people I give 5 and above stars ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Fredrick Patterson, Kelley, Amanda Faubel. Theses are the people who made sure I was happy with my purchase, and I was. My Major love his new ride🐶 Thank you all from the bottom of my ❤️ heart and bless you for your help Ms B. Jackson More

Made a bad impression good On 16 September 2019 I when to the Southern Buick GMC Lynnhaven for a state inspection on my 1999 Chevy Blazer. I knew the vehicle was in excellent co On 16 September 2019 I when to the Southern Buick GMC Lynnhaven for a state inspection on my 1999 Chevy Blazer. I knew the vehicle was in excellent condition and was surprised and appalled that it failed for the tail light assemblies, the same tail lights assemblies that had passed on 13 previous inspections in dealer service departments. The quoted cost of repairs was very high. So I thought this is a hustle. Having a degree in industrial engineering automotive technology and also a background in law enforcement, I decided to investigate the situation. I consulted the VSP state inspection manual, the VSP approved equipment guide and actually talked with a state police safety division supervisor. I also consulted the GM suggested price for the parts and queried the labor rate for Southern's service department. I returned to Southern Buick GMC Lynnhaven on Wednesday 18 September 2019 for re-inspection after effecting the repairs in my shop. I was fortunate to find the inspector in the service advisor area when I arrived and was able to have a conservation with him. I can say that the inspector, Mr Ronald W Dozier, was not the person that I had thought him to be. In fact he is probability among the most honest state inspectors I have had contact with. The situation with my vehicle occurred for several reasons: My ignorance of the state requirements for rear lighting, my failure to ensure the required DOT/SAE id on the light assemblies and I did not pre-inspect my vehicle as I normally do. The truth is that the tail light assemblies were manufactured without the proper DOT/SAE approval stamps. Mr. Dozier was correct to reject them. In all the past inspections I had pre-inspected for light operation and to make sure I had no burned out blubs. Other inspectors had observed the proper operation of the equipment and not checked for the DOT/SAE approval stamp. The pricing for the shop to do the repair was over the top and I do feel that it could have been priced a lot better. But that is a non-issue as I will always, as long as I am able, effect these simple repairs myself. No one can beat my cost or the care I take with my personal vehicles. So in summary, I was wrong, the shop and inspector are honest and my trust in Southern Buick GMC Lynnhaven is restored. More

Fàst and thorough as always! Professional service as always. Thorough check of all things. I will be doing some travelling in the near future so this service appointment was very Professional service as always. Thorough check of all things. I will be doing some travelling in the near future so this service appointment was very important to me. More