Southern Buick GMC Virginia Beach

Timely oil change and state inspection Although I was initially told my service might be a while, I was out of there in a timely manner. The location on Lynnhaven always gets me in for my Although I was initially told my service might be a while, I was out of there in a timely manner. The location on Lynnhaven always gets me in for my service needs quickly! More

Always Finding Something Wrong I previously had my volkswagon Jetta serviced by Southern and every time I took it in they found something wrong or there was some service they recomm I previously had my volkswagon Jetta serviced by Southern and every time I took it in they found something wrong or there was some service they recommended. I now own a Buick and had been going to another dealer for service who I was very pleased with, but they stopped servicing GMC. I went to Southern because of the free oil changes, but once again every time I go they find something wrong with my vehicle. I take care of my vehicle and do recommended services, but I don't really believe all of Southern's recommendations are necessary and will be going elsewhere for service and paying for oil changes. More

Nice to see Very pleasant and fast. Thanks to all Shacara lawrence was very friendly and helpful. Rick Thank you for you openness and honesty. Steve Very pleasant and fast. Thanks to all Shacara lawrence was very friendly and helpful. Rick Thank you for you openness and honesty. Steve Thank you for your openness and honesty More

Good service Vehicle received as per appointment. Problem was accessed promptly. Repair was made correctly and my bumper to bumper extended warranty was accepted Vehicle received as per appointment. Problem was accessed promptly. Repair was made correctly and my bumper to bumper extended warranty was accepted. No issues, no problems. Happy customer. More

Great experience! I had a great experience buying my truck. Aha area was very helpful and great to deal with along with everyone else. Thank you again! I had a great experience buying my truck. Aha area was very helpful and great to deal with along with everyone else. Thank you again! More

Quick service! Recently had my oil changed and my tires rotated. The service was performed very fast, while I waited in the comfort of the customer lounge. This is t Recently had my oil changed and my tires rotated. The service was performed very fast, while I waited in the comfort of the customer lounge. This is the only place I take my vehicle now. Very satisfied. More

Shacara is amazing! Today I bought a new car by myself for the first time today, everybody at Southern Lynnhaven Kia made the process so easy. Shacara was very nice and e Today I bought a new car by myself for the first time today, everybody at Southern Lynnhaven Kia made the process so easy. Shacara was very nice and extremely helpful, she made spending the day at the dealership very enjoyable. More

Service writer Tammy was excellent Your service writer Tammy was excellent. However, when I picked up my Yukon for a oil change in which they checked the tires, they had them at differe Your service writer Tammy was excellent. However, when I picked up my Yukon for a oil change in which they checked the tires, they had them at different PSI's, all lower then called for by GMC. The driver side door had grease marks form the techs and the seat had grease on it as well. When I brought these issues to Tammy, she immediately corrected them herself. Which I would consider over and above her duties. Thank you Tammy for making what could have been a problem a good experience. More

Salespersons The online salesperson provided all the details and held the vehicle with a deposit for 2 days prior to our 6 hour drive from northern Maryland. Will The online salesperson provided all the details and held the vehicle with a deposit for 2 days prior to our 6 hour drive from northern Maryland. Willie completed the sale upon arrival and did an excellent job throughout the process...Thank you...Dave More

Problem not resolved My problem was not fixed. I am bringing it back on Tues. The issue was not diagnosed properly or fixed my concern is that the maintenance team is sug My problem was not fixed. I am bringing it back on Tues. The issue was not diagnosed properly or fixed my concern is that the maintenance team is suggesting that if the issue isn't resolved by the 22nd then it won't be covered by my warranty. It should absolutely be covered since the original issue was reported before that. The ticket should not be closed until it is fixed. Not closed because you completed what you thought was the issue. More