Southern Buick GMC Virginia Beach

Willie is great person to work with in their sales department! I actually met him on the Buick side and he was willing to assist in any vehicle I wanted to see. The problem comes when you get the sale department! I actually met him on the Buick side and he was willing to assist in any vehicle I wanted to see. The problem comes when you get the sales management. There fees are ridiculous, be aware!!!! They wanted to charge a detailing fee of 499 and others, ALL DEALER PROFIT. I would not recommend you even step into showroom. More

Outstanding Service We finalized our second purchase from Southern Buick GMC Lynnhaven on 11/12/19. Sales associate Fred Patterson was knowledgeable, extremely profession We finalized our second purchase from Southern Buick GMC Lynnhaven on 11/12/19. Sales associate Fred Patterson was knowledgeable, extremely professional and customer-focused. Promises made, were promises kept. Interactions with other staff members was a positive experience, as well. I would recommend this dealership to friends and family. More

Excellent customer service Team work of service members was friendly, efficient, and professional. From the notification email from Tammy to checkout at cashier, my overall exp Team work of service members was friendly, efficient, and professional. From the notification email from Tammy to checkout at cashier, my overall experience was outstanding. More

EXCELLENT SERVICE DEPT I continue to have excellent experience with service department. The wait was relatively short and the customer lounge is very nice with free coffee o I continue to have excellent experience with service department. The wait was relatively short and the customer lounge is very nice with free coffee or water, large screen TV and WiFi . Also comfortable. More

Excellent service from friendly service staff. Time of service was fairly quick. Nancy from service was very professional during the intake and when work was complete. from friendly service staff. Time of service was fairly quick. Nancy from service was very professional during the intake and when work was complete. More

Dealership Excellance Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, efficient, and friendly. We were offered snacks, hot coffee, and other beverages while we waited, and our vehicle was ready much sooner than expected. R.T. suggested a complete fuel system maintenance, which we did. When the work was finished, the paperwork took only minutes to complete and the SUV was brought around for us. During this short time that we waited for service repairs on our Sorrento, we visited the Sales Department, met with T. J. Catafio, took a test drive, and purchased a 2018 Kia Niro. We are now a two-Kia family and are very happy. More

Very good Tammy is always very helpful . Had my truck complete when she Sad it would be. The only thing I would like to see Southern do is offer to wash custom Tammy is always very helpful . Had my truck complete when she Sad it would be. The only thing I would like to see Southern do is offer to wash customers vehicles. Even if there was a charge. More

oil change and inspection Accomodated my needs for appointment date and time, answered my questions clearly about what was needed and offered all extra suitable services withou Accomodated my needs for appointment date and time, answered my questions clearly about what was needed and offered all extra suitable services without being pushy. More

oil Change My service writer was was very rude and impossible to work with when I told her that I wasn’t doing what she wanted done. I had a check engine light o My service writer was was very rude and impossible to work with when I told her that I wasn’t doing what she wanted done. I had a check engine light on and gave her a copy of onstar repert which she ignored wanted me to spend $1200 plus . I followed the owners manual and cleared the problem up. I felt that I should not have been charged the $109 to run engine light when I give the information to start with. More

2019 Envision My 2016 Envision lease was ending soon and I went to see about getting another Envision. I chose the 2019 because of the Galaxy Silver Metallic paint My 2016 Envision lease was ending soon and I went to see about getting another Envision. I chose the 2019 because of the Galaxy Silver Metallic paint which isn't offered with the 2020 Envision. It's a "Very Nice Car" and Steve Jernigan saw to it that I was able to keep my license plates with the letters, VNC. Totally awesome. Fredrick Patterson was great in helping me get the Envision I wanted. More