Southern Buick GMC Virginia Beach

Service department needs a whole lot of work unorganized. Never have what you see on their used site on lot. Poor communication on all the way around. Buying experience takes way to long. Just throw the whol Never have what you see on their used site on lot. Poor communication on all the way around. Buying experience takes way to long. Just throw the whole xxxx building in the xxxx trash. Except for Fred and Moose they made my experience a laughter and joy. Everyone else feed em to the sharks. More

Stopped by to look at available Sierras. Sales person, who was extremely nice, went inside to check on the truck. When he came out, he informed us the truck was sold and was being sent to a nearby dealer who was extremely nice, went inside to check on the truck. When he came out, he informed us the truck was sold and was being sent to a nearby dealership, which was fine and we had no problem with that. While he was telling us this, the director of sales came out and informed us that because we were on the lot and the truck was there, we would have first right of refusal. We then proceeded to test drive the truck. When we came back, we decided to buy it and went to talk numbers. After sitting down with the salesman, another sales person came over and said that the truck was sold. Our salesman was visibly shocked. We were extremely disappointed with how this was handled. We had no problem with the truck being sold, it was the fact that we felt that we were lied to, treated unfairly, and manipulated into staying in case the other deal fell through. We previously bought from Southern Volkswagen, but after this experience we would not recommend Southern dealerships to our friends or family. More

GM,I'm disappointed about your service people. Your GM, I'm disappointed about your service people. Your service mechanic spent five minutes trying to convince and get approval from my wife her SUV nee GM, I'm disappointed about your service people. Your service mechanic spent five minutes trying to convince and get approval from my wife her SUV needed over $2600.00 in repairs. It only needed a Oil change. If he had checked the year and color of vehicle, he would have caught the mistake. There were two people named Brown servicing Acadia's that day. Next, they left the vehicle Steering wheel and Driver seat, EXTREMELY DIRTY!! The worst part they claim to have cleaned it. Do better!! Bruce Brown Vin: 1GKKNPLS8HZ295683 2017 Acadia More

The salesman Fredrick Patterson was very helpful. He took the time to show me the options that was within my price range. he was very good. My credit range was not where i thought it was an he still worked w the time to show me the options that was within my price range. he was very good. My credit range was not where i thought it was an he still worked with me. Thank you More

the salesman frederick patterson is always there to help and answer any questions i have. he is very knowledgeable and cares for the customers. i really appreciate him helping me and my friends and family g and answer any questions i have. he is very knowledgeable and cares for the customers. i really appreciate him helping me and my friends and family getting our cars there More

Once they sell you the vehicle, do not expect good service. They rarely answer the phone. Customer service is extremely poor. Called many times in one day. No call back. No answer. When I did speak service. They rarely answer the phone. Customer service is extremely poor. Called many times in one day. No call back. No answer. When I did speak to the lady that answered the phone and told her no one was answering she got very defensive instead of offering to help. More

Dealer's approach was very interesting and innovative. They wanted my car, I had bought from them five years ago. They promised me a deal , with no hassle and pressure, and lived up to their promise. T They wanted my car, I had bought from them five years ago. They promised me a deal , with no hassle and pressure, and lived up to their promise. The sales director met me personally, when I arrived at the dealership, and introduced me to a sales rep, that was really kind, knowledgeable, enthusiastic, and made me feel important and valued as a customer. In fact, everyone that I dealt with Michael, Fred, Abigail, and the financial manager were superb. Special kudos to to Fred, my sales agent. He made this the best and most comfortable car buying experience, I have ever had. This is the third car, I have bought from the Southern Group, and each experience has been great. I will definitely refer my friends and family to this dealership. More

My experience buying Kia Sorento was great. Sharen and young lady in Financing were nice and professional. Mr. David White my sales associate was first class and was very helpful during the purchase. Davi young lady in Financing were nice and professional. Mr. David White my sales associate was first class and was very helpful during the purchase. David made us feel welcome and was very helpful during the whole process. Great team during my experience. More

I bought a new 2021 Buick Envision from a great sales associate named Cornelius. He makes sure you are taken care of. It is a great dealership. associate named Cornelius. He makes sure you are taken care of. It is a great dealership. More

Never buy from these thrives...they overcharge by at least $2000...I bought a New car and sold it 4 months later and lost $6000... least $2000...I bought a New car and sold it 4 months later and lost $6000... More