Southern Buick GMC Virginia Beach

Learn from my mistake and stay away from this dealership. I dropped my car off in Dec. 28, 2022 and was told that they are two months behind on service work. Well their understanding of 2 months is way off t I dropped my car off in Dec. 28, 2022 and was told that they are two months behind on service work. Well their understanding of 2 months is way off to my understand of 2 months because my car has not left the spot I dropped it off in. If you are interested in a more detailed description of my horrible experience, go find my Google review of Southern Kia Virginia Beach. I provide update on a weekly basis, sometimes more. So as stated already… LEARN FROM MY MISTAKE AND STAY AWAY FROM THIS DEALERSHIP!!! More

On August 2nd I had my vehicle towed to the dealership for some work that needed to be done. My car was running real nasty. Long story short my car was never fixed and as days went by and as my car stayed for some work that needed to be done. My car was running real nasty. Long story short my car was never fixed and as days went by and as my car stayed in the shop. It was very hard trying to get a hold of someone about the status on my car. Once I did get someone I spoke with Tracy who stated that she was the manager and who was very condescending, rude and unprofessional. She made it out like “oh well” that you have no other form of transportation and that I needed to just wait until my vehicle is ready for pickup. Also speaking with Mike on that Friday he said “well we moved your vehicle up because we know you don’t have any other transportation and everyone else does. There was no type of empathy or compassion from these people here. On Saturday the 5th I paid almost $700 to get my vehicle back and no work was done on it. That is simple ridiculous and I will NEVER come back to this place and I will make sure to pass the word along. The customer service is horrible. More

Poor service-I had to wait 2. 5 hrs for scheduled oil and filter change. I had to reschedule my appointment after receiving a confirmation from the dealership. The service manager 5 hrs for scheduled oil and filter change. I had to reschedule my appointment after receiving a confirmation from the dealership. The service manager gave excuses for the delay and scheduling problem. Will not be going back. More

I called the day before to ask if I had a warranty on a battery and I was told I did and to just bring it in. I brought my car in and after they ran the test on the battery they called to tell me, oh it's battery and I was told I did and to just bring it in. I brought my car in and after they ran the test on the battery they called to tell me, oh it's actually not under warranty after they told me it already was. I said okay I'll just pick my car up from you all and go get a battery somewhere. They then told me that I need to pay $135 for the fee to test the battery. I told them you told me it was under warranty to bring it here, ran the test then told me it wasn't under warranty. So I don't feel it's fair that I need to pay that $135. I was then told not to worry about the $135 and to just come pick up the car when I come to pick up the car. T I'll call her, the service director for southern GMC had my car held hostage and was saying that I needed to pay the $135 after I was already told I did not.(I guess she felt she needed to use what power she has when she can) I asked to speak with her and she would not come out to speak with me. This is typical when someone knows the are wrong. She had someone else relay this message to me. After reading more into my paperwork I noticed that I had the warranty for the battery in my hand. I then gave that to them and they went to the back to give that to T since she wouldn't come out of her office. She then sent her people back to tell me that, well when we handed the battery into the battery company they came back and said they didn't want to put the battery under warranty so there's no warranty on it. I asked them why nobody contacted me to let me know this and they said they don't know. That's a completely different story than they told me when I was on the phone about why there wasn't a warranty on it. It seems they couldn't make up their mind on why it didn't have a warranty. T then said she will not release my car unless I pay the $135 fee. More

Buyers be ware. This is a dishonest dealership. Brought my own finance to pay in full and was hit with many undisclosed fees. In addition; they tried to forcefull This is a dishonest dealership. Brought my own finance to pay in full and was hit with many undisclosed fees. In addition; they tried to forcefully sell me a service that I didn't want and there justification was that "it was a corporate thing and not them". At finalization, found out that it was not true and that these were optional items. Here were it gets worst, they then wanted me to FALSIFY documents, which I refused and they rejected my purchase and allowed me to walk away even after I had already paid them in full. To the military members of this community, make sure you take all your documents to legal before you signor make any purchases from this dealership. More

Absolutely terrible. If you're looking for an honest dealership, stay away. We put a deposit on a car 4 weeks ago at the end of May. Our salesman, Moose, told us it was n If you're looking for an honest dealership, stay away. We put a deposit on a car 4 weeks ago at the end of May. Our salesman, Moose, told us it was not spoken for so we put our deposit, it was in transit, and we were waiting on it to arrive. Checked in with Moose for updates on the arrival. Last we heard it was Due around July 1st. We also had the VIN from our paperwork and would receive updates. We got a VIN update it was in VA and passed inspection but no one notified us. This was odd as 5 days earlier, Moose told us it was expected any day. When we inquired they informed us the car we put a 1k deposit on 4 weeks ago had been sold to someone else. They gave some stories about not realizing, blah blah blah. A bunch of lies to justify their extremely unprofessional tactics. Do yourself a favor and avoid this place and these unprofessional, dishonest people. More

Very friendly moose was very knowledgeable kind and amazing veteran he helped us figure out what would work with our credit and financial situation very understanding and an amazing personality we will amazing veteran he helped us figure out what would work with our credit and financial situation very understanding and an amazing personality we will suggest friends to come to this dealership for years to come More