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Southern Acura Newport News - Service Center

Newport News, VA

4.9
579 Reviews

579 Reviews of Southern Acura Newport News - Service Center

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January 30, 2025

The service center is always helpful in helping me gain apppointments on my schedule and getting me out as qickly as possible. The personnel make me feel confident about returning here to service my RDX in More

by mbecouvarakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Great service, and even better Customer Service because of Service Advisors Jessica, Cisco, and Kevin. More

by da1taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Take care of us every time. Awesome customer service. Keep up the good work. Knowledgeable More

by carlos.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Appreciate them getting me in last second and having my tires in stock. Thanks Kevin More

by sethjogarcias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Very professional and respectful! Service department best around ,would not take my car to nobody else but this dealership! More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

I'm still waiting for the back ordered mirror, but they were able to get me in for the recall quickly and were friendly and efficient. More

by robynrosenthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Polite, friendly, efficient, accommodating to my time restrictions. I was happy with the service. I received More

by MARYLOUISES1519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl in sales
January 26, 2025

Always have great experiences there. They always Treat me well. They always take the time to explain everything. More

by QBINKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

The McAvoy’s are very satisfied with recent service. Initially I did not understand the problem with our MDX. However Kevin in service explained the situation very clearly. Kevin is a 5 star employee. More

by nmmcavoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Cisco Lugo is always great to work with. He always takes the time to understand all the issues, and he stays in contact with us until we're 100-percent satisfied. He even pulled the mechani More

by TMARONGELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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