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Southern Acura Newport News - Service Center

Newport News, VA

4.8
665 Reviews

665 Reviews of Southern Acura Newport News - Service Center

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January 19, 2025

Cisco Lugo and team went above and beyond! Thank you Team Acura for having a great team of professionals! More

by Linda050298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

Easy to schedule appointments. Comfortable waiting area. Service managers are very helpful Cost of services have gone up. More

by B4FRANKLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 18, 2025

Very informative and patient with explaining and helping me understand the process and the importance of what was needed for my vehicle More

by Jackielovekey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 18, 2025

Kevin heard me explaining the situation and issue with my car and the trouble I had from another place, He was so helpful and he listened and took the service ticket and helped me out and figured it out and More

by mweikle0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 17, 2025

Kevin is the best and I have all my automotive work done at the dealership More

by bogart33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 17, 2025

I was greeted immediately on arrival. The staff was welcoming. The service was prompt and I was made aware of progress. The waiting area was clean and I felt the cost was reasonable. More

by KAYRON_31227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale, Berna Aguirre
January 17, 2025

All services were done quickly and staff was very pleasant to work with. The overall process was painless. More

by amandakelley413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

A pleasant experience as always at Southern Acura ! Very friendly and knowledgeable staff too ! Great experience! More

by Davi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
January 16, 2025

Acura dealer dealership is the dealership I got my 2012 Avalon from it’s been a great vehicle. They have excellent service department and I will recommend them to anybody. They inspect my vehicle once a ye More

by GENEVAL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Goodale is my service representative? She’s an excellent service representative.
January 16, 2025

Cisco did a wonderful job following up and keeping me informed while the dealership had my car!!!!! Thank you, Peter Hammond More

by phh405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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