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Southern Acura Newport News - Service Center

Newport News, VA

4.9
584 Reviews

584 Reviews of Southern Acura Newport News - Service Center

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December 15, 2024

The service was timely and very informative; The staff was great and personal. Thanks again More

by Vze1er4bb@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

Excellent service, polite and professional. Very clean and comfortable. Kevin is personable, and friendly couurteous. More

by RPRIBUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

Kevin kept me informed of the progress on my RDX while it was being serviced. When I picked up the vehicle, it was clean and ready to go. More

by MHENRY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

Service is the priority without a doubt Everyone shows courtesy and a willingness to be of service More

by STATONBRENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

All the people are very kind. You can tell their goal is to make all the customers happy. About 90% of the time I've come to this dealership for service I've had some sort of iss More

by DMS764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
December 14, 2024

Kevin Rafeek was excellent, as always, courteous, polite, professional, helpful and knowledgeable. He cares about customers. More

by SJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

This dealership has been nothing but honest and trustworthy thus far. I would recommend them to anyone More

by Joshua Shazier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
December 11, 2024

Great customer service by Kevin. I have always enjoyed working with him. He is always hepful. More

by jgaskins8360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 08, 2024

The service was great but when I received a car wash they left scratches all over my car. More

by nvautomotive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Southern Acura Newport News responded

"Nvautomotive" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 07, 2024

Great place. Staff professional and friendly. Keep me updated during visit. Nice waiting room too. More

by benderkgb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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