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Southern Acura Newport News - Service Center

Newport News, VA

4.8
336 Reviews

336 Reviews of Southern Acura Newport News - Service Center

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February 21, 2024

Great friendly service. ..service was fast and efficient. I was offered a promotional special which i took advantage of and was completely satisfied with my service. I will b More

by Ladiere
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 22, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 20, 2024

My experience was excellent, I was able to call and bring my car in and fixed the issue in the same day. A special 'Thank you' to Bernie Aguirre for taking care of my vehicle!?? More

by cottoc1014
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Jul 08, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 20, 2024

Berna Aguirre is the best Service Advisor at Southern Acura Newport News. She is always courteous, professional, caring, and efficient in her customer service for me and my 2016 Acura MDX. ""FIVE STARS f More

by Knorman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 14, 2024

Kevin is always professional and provides quality customer service. Kevin also explains in detail the service that was provided. More

by 3clubnupe
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 15, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 13, 2024

Understood and addressed my concerns. Willingness to work with me I appreciated the effort to keep me informed and updated throughout the process More

by willisrdb
Recommend Dealer
Yes
Employees Worked With
Bret Whitney
Feb 14, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 13, 2024

Always positive. Kevin is a definite asset to your dealership. He's always friendly, courteous & gets me in & out on time. He also answers my ( sometimes dumb) questi More

by NCCOLLINS1
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 14, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 13, 2024

Always very helpful and communicative Acura has been good to us as we have two RDX SUV's More

by raceboatgt
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 14, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 13, 2024

Cisco is always great and makes sure everything is taken care of. He makes service a breeze. More

by Marisaford7472
Recommend Dealer
Yes
Employees Worked With
Cisco
Feb 14, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 12, 2024

Came in for an oil change left out with a transmission service 500 dollars later... Kevin was friendly , attentive and kept me informed through out the process. Car was finished in a timely manner rated S More

by jamille.lowther
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 13, 2024 -

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

February 11, 2024

Excellent service World class service. Easy to talk to and no pressure Will come.back Thanks More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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