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Southern Acura Newport News - Service Center

Newport News, VA

4.9
580 Reviews

580 Reviews of Southern Acura Newport News - Service Center

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January 22, 2025

The whole service team at southern Acura is so friendly and helpful! They really care about you as a customer and very accommodating! Jessica is the best! More

by dsadrack9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
January 21, 2025

Have been a customer since 2007. Service is the key reason for working with them. They are complete honest and friendly. Treat the customer with respect and respond to any questions More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Festa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl in sales
January 20, 2025

Always knowledgeable and friendly. Great work, I will always bring my car here. Thank you More

by Rdx2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

Easy to schedule appointments. Comfortable waiting area. Service managers are very helpful Cost of services have gone up. More

by B4FRANKLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

Cisco Lugo and team went above and beyond! Thank you Team Acura for having a great team of professionals! More

by Linda050298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

Cisco and Jerry were both knowledgeable and I didn't feel like i was being scammed. I appreciate the video walkthrough of my tire inspection. More

by yongalu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry
January 18, 2025

Kevin heard me explaining the situation and issue with my car and the trouble I had from another place, He was so helpful and he listened and took the service ticket and helped me out and figured it out and More

by mweikle0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Very informative and patient with explaining and helping me understand the process and the importance of what was needed for my vehicle More

by Jackielovekey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Kevin is the best and I have all my automotive work done at the dealership More

by bogart33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

All services were done quickly and staff was very pleasant to work with. The overall process was painless. More

by amandakelley413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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