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Southern Acura Newport News - Service Center

Newport News, VA

4.8
664 Reviews

664 Reviews of Southern Acura Newport News - Service Center

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April 27, 2025

The service department is great. Timely service and excellent customer service. The service department personnel really take care of the customer. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

This dealership is excellent. Timely service, excellent customer service. Dealership is clean. Cisco is great. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

Awesome I thought I had to buy a new headlight, but he asked the mechanic to look at it to see if he can fix it instead and he fixed it ?? More

by TAMBOO1960
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Apr 27, 2025 -

TAMBOO1960 responded

Mechanic Ray is awesome

April 27, 2025

Kevin was very prompt and on time. Communication was efficient and timely! Just overall amazing More

by akiagbbs
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
April 27, 2025

Very professional and courteous Service team kept me updated on the progress and the service was complete in a reasonable time More

by Dana.harris90
Recommend Dealer
Yes
Employees Worked With
Jessica
April 27, 2025

Brett, Kevin and team worked with me on a very unusual tire pressure sensor issue that took over a month to resolve but eventually turned out well. The staff has always been professional and courteous. More

by MAN
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

The best service! ! Kevin always explains everything and is an asset to Acura!! Amazing service!! More

by CSSMDS
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
April 24, 2025

Service department are really helpful and customer service friendly. They explain issues clearly and helpful More

by Tonyleisha
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
April 24, 2025

Southern was great. They did a great job taking care of us. And the communication texts kept us well informed. More

by PAUL.OLSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica. She also did an excellent job.
April 23, 2025

It's always a pleasant time when I come in there everybody's friendly. He was very friendly very helpful and I was out with a clean car. More

by MAESTROREDHOME
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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