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Southern Acura Newport News - Service Center

Newport News, VA

4.8
336 Reviews

336 Reviews of Southern Acura Newport News - Service Center

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November 04, 2024

I was able to get an appointment when I needed it. In and out quickly and they washed my car More

by cofsky4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica gooddale
November 01, 2024

Enjoy having Kevin as my service tech. He keeps my RDX running smoothly. Thank you More

by jmacturn
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

Service was great, the waiting room was comfortable, the staff very courteous and knowledgeable and plenty of water. More

by mrrnscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 23, 2024

From the minute I arrived Cisco made me feel like I was in good hands, can’t say enough about the level of service I received. More

by DARCHEDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

Good service. Nice people. I wish the maintenance coupons we have from when we bought our car and the dealership was HALL Acura would be honored. More

by GEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to provide us with this feedback.

October 18, 2024

Great service and very timely! Very satisfied with vehicle service. Team was very professional to me. More

by Psilver2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

The dealership has a great environment and everyone is very courteous. It feels like they are truly care about providing a great to their customers. Cisco especially for just being a wonderful service adv More

by steverodriguez1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Amazing and fast service I would really appreciate that they were able to get me in at a last minute notice. Thank you for all that you do. More

by jowillie89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 17, 2024

Great Service as always! Kevin is very helpful and makes sure you are well taken care of. More

by JULIA0418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 15, 2024

I have a very good rapport with both my service advisor Mr. Kevin Rafeek, and still a very good rapport with my car sales man Daryl Hoe, and everyone else’s their at Southern Acura. I moved an hour and 20 More

by TRENNA_1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrius Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Hoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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